1. Timothy R. Sisler NiagaraFalls N.Y.
Mobile: 716-201-8454 Email: trsisler@gmail.com
Employment Objective
To secure a position withyour companyutilizingmyskillsand experienceas a
CustomerService Representative
SUMMARY OF QUALIFICATIONS
Over 15 years’ experience as a manager in the transportation and restaurant/nightclub industries,
supervising up to 25 employees including interviewing, hiring, promotions, training, scheduling,
delegating work orders and assignments, security measures and the monitoring of work
activities, and customer/employee interactions and resolving negative situations, conducting
performance evaluations, and consulting with upper management for disciplinary measures
and/or terminations.
Over 15 years’ experience in sales and providing excellent customer service in various retail and
transportation settings, offering intelligent solutions/options to customers depending on
situational needs, assisting customers with their product/service selections, and resolving issues
to their complete satisfaction. Strong communications, math, analytical, and problem-solving
skills. Multi-tasks effectively, learns new systems quickly, and completes all assignments and
projects on-time or ahead of schedule. Experienced using computers, Windows, MS Office, POS
systems, Internet research, generates statistical reports
in Excel, and email.Works well independently or collaboratively in a team environment
PROFESSIONALEXPERIENCE
Operations Manager /Administrative Assistant / Dispatcher/CustomerService Rep.
Responsible for answering phones and dispatching to pick up customers, including discharged
hospital patients, medication runs, other medical-oriented fares, and packages throughout the
WNY region and transporting them accordingly as well as completing all necessary paperwork
for commercial and residential repeat customers and filing documents for billing as needed.

2. My duties as the Operations Manager included the interviewing of all applicants for any and all
positions within the company, training of wheelchair van drivers, delivery driver and office staff,
maintaining all business accounts and booking meetings with potential clients and business
contacts
WheelchairVan &Car Service Driver
Wheelchair Van/Car service driver on overnight and early morning shift assisting with transport
of medical-orientated fares and packages throughout the WNY region. Responsible for safely
transporting clients to and from personal and medical appointments in the region and any
relevant logging of paperwork along with daily collection of sales and charge accounts from
customers and delivery accounts.
Production Line/Assembly/Packaging assistant
Assigned to several production companies/facilities manufacturing personal care items and
chocolate. Operated conveyors, packaging/boxing, and taping machines, palletized all products
and transported finished/boxed products to warehouse or loading docks using pallet jacks.
Disassembled production equipment to clean and sanitize, performed change-over maintenance
for different production runs. Kept all work areas clean and organized.
Security ManagerforNight Clubs
Assigned to oversee the interviewing process,hiring and training of security staff in the Niagara
and Erie county area for several local establishments as well as promotions and payroll of staff.
EDUCATION and TRAINING
Liberal Arts and Science (coursestudies)
Niagara County Community College, Sanborn, NY
General Education Diploma, 2010
State University of New York at Albany, Albany, NY
Teaching Assistant- Marcy N.Y./Gowanda N.Y.
N.Y.S. D.O.C.