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The
                   Buzz on Moms
                   Report
                       Meet the Traveler
                               4.0
Our annual report reveals the truth about Moms: they are connected,
              inspiring, innovative, and philanthropic.
Who was
                                       Involved?


                                                                          7000
                                                11
                                    h ed 10.22.
                              Launc                   These panelists .

449 members from our
buzzSpotter® network           1,122 a ttempts

participated in this survey
about Moms to learn how          F ie lded o n
                                               line                       Panelists
they re raising the
Millennial Generation.          Closed 12.23.11




100%
female
                                                      449         Par tic ipa n ts
                                                                             buzzmg.com
Where do
                                           you live?
 Rural    9%	
  




Suburbs                      56%	
  
                                       As you can see, our
                                       respondents are mostly
                                       suburban moms with 56%
   City            36%	
               raising children here. Less
                                       than half live in the city
                                       and only 9% of moms live
                                       in rural areas.
ethnicity
            Other
             2%
                                     American
               Hispanic    African
                                      Indian
                  9%      American
                                        1%
                            16%
                                            Asian
                                          American
                                             4%




             Caucasian
               68%


                                                 buzzmg.com
s are
Marital                                 Th e majo rity o f ou
                                                              r mo m

Status                                  married.




               Other    1%

            Widowed     1%

           Divorced          6%

            Married                                                     73%

    In a relationship             12%

              Single         8%
                                                                            buzzmg.com
st o ne
                                                                 o ms take a t lea
                                                   66% o f our m                    year.
    How many                                       o r two family
                                                                   vaca tio ns pe r
                                                                               y.
vacations do their                                  Only 6%  do n t take an
families take each
      year?
                                  More than Four   Zero
                             Four
                                        6%          6%
                              5%

                     Three
                      17%                                                     One
                                                                              34%



                                   Two
                                   32%
lan th e ir
                          76% o   f o u r m o ms p
  How far in              vaca tio ns a  t least th ree
                                                         to six

advance do they            m o n th s in adva
                                               nc e .

    plan?
                     9-12 months Over 12 months                           Less than 3
                          7%           5%                                   months
                                                                             24%


                  6-9 months
                      19%



                                                             3-6 months
                                                                 45%
site fo r
                                                                       e m ost popular
                                                      E xpedia is th                      line and
Which sites do                                                           o wed b y Pric e
                                                      our m o ms fo ll
  they use?                                            Trave lo c ity.




        Expedia 78%
        Priceline 72%
        Travelocity 72%
        Hotwire 64%
        Hotels 58%
        Kayak 43%
        Cheapairfare 29%
        Tripmama 15%
        *Book directly through airline site 55%
        *Book directly through hotel chain site 65%
My vacation
                                                                            a tio ns
 destinations                                     said   th a t th e ir vac
                                 72% o f Mo ms                         es o ffe red
                                                   p ric e in c e n tiv
are based on…                    we re based o n ng e lse .
                                                  y th i
                                  m o re th an an



                                     Other          6%


     My previous visit(s) to this location                            52%


                Price/incentives offered                                      72%


                    Reviews I find online                            49%


       Family/friend's recommendations                                   59%
Do they plan
                                                               o ms
around school                           th an  h alf o f our m
                       A little m o re                     ns
                                           family vaca tio
  holidays?            still plan th e ir days.
                                        l h o li
                        arou nd sc h oo




                Not always
                   32%

                                                                      Yes
                                                                      53%



                       No
                      15%
What is their
      preferred                                                                           th e
       airline?                                                         lines is c learly th
                                                       Sou th west A ir                  s wi
                                                                        e fo r our m o m
                                                       favo rite airlin
                                                                        vo tes.
                                                        26% o f th e ir

                Other              4%
My family does not fly                         10%
           US Airways               5%
       United Airlines                   7%
                                                                                 26%
  Southwest Airlines
      JetBlue Airways                     8%

       Delta Air Lines                                 16%

 Continental Airlines          4%
    American Airlines                                14%
      Alaska Airlines    2%
      AirTran Airways         3%
My choice is                                                           ur   m o m s base t
                                                                                            h e ir
                                                    On c e again, o                           y th ing
 based on…                                          c h o ic es o n p r
                                                                        ic es m o re th an an
                                                    e lse .
                           Other
                                   Boarding
                            7%
                                   practices
               Route                 14%
                16%




         Loyalty program
               17%                             Price point 
                                                  36%



      No change or
      cancel fees
          10%
el
                                                            is th e p re fe rred h o t
                                           Hilto n Ho te ls         with 37% o f t
                                                                                      he
What is their                              c h ain fo r our
                                                            m o ms
 preferred                                 vo tes.
hotel chain?
                        Other                        16%
      We do not stay in hotels             9%
    Starwood Hotels & Resorts              10%
                 Ritz-Carlton    1%
                     Radisson              9%
            InterContinental     2%
                       Hilton                                                              37%
                    Fairmont     1%
                Disney Hotels         6%
                       Choice          8%
n t fac to r
                                                 th e  m ost impo r ta
                               Pric e po in t is           d b y ame nitie
                                                                            s fo r
My choice is                   fo r our m o ms
                                                  fo llo we
                                                 uites and    lo yalty p rogr
                                                                              ams.
                                kids, family s
 based on…
                                             Other                                         Amenities for
        Kitchen included                      6%                                               kids
              9%                                                                               18%
                                                                                                       Kids menu
                                                                                                          7%
               Family suites
                   17%
                                                                                      Loyalty program
                                                                                            17%
                                   Price point
                                      26%
On vacation I   Our m o ms re
                                n t cars o n vaca tio n ba
                                                            sed o n
                                                       e n t a car
                                      15% o f th e m r
rent a car…     th e ir needs. O
                                 nly
                                 d o nly  20% said th e y
                                                              ne ve r
                 e ve r y time an
                 re n t a car.


                            Every time                       Never
                               15%                            20%




                            Sometimes
                               65%
What is their
preferred rental
  car company?                                                                        tio n
                                                                re n t cars o n vaca
                                               Th ose wh o do                   rp rise
                                               p re fe r to re n t fro m E n te
                                   12%                                          udge t.
           Other                                fo llo wed b y  He r tz and B

          Thrifty   2%

         National   2%

           Hertz                         18%

       Enterprise                                                              34%

          Budget                         18%

             Avis             8%

           Alamo         5%
Do they look for                                                                             If so, are they
                                                                  ideo re vie ws
video reviews prior   Only h alf o f
                                       ou r m o    ms loo k fo r v
                                                                        re th an            influenced by these
                                         c h o ic es and sligh tly m o
 to making travel     be fo re making                 n c ed b y th e v
                                                                       ideos th a t
                                                                                                   videos?
                                        are influe
      choices?        h alf o f th e m
                       th e y find.




                                              reviews
                                                                                       No
 No                                   Yes                                             47%                         Yes
50%                                   50%
                                                                                                                  53%
Co n tac t Us!




                 Buzz Marketing Group
                 1515 Market St.
                 Suite 1810
                 Philadelphia, PA 19102
                 215.399.5679
                 www.buzzmg.com

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Moms 4.0: The Traveler

  • 1. The Buzz on Moms Report Meet the Traveler 4.0 Our annual report reveals the truth about Moms: they are connected, inspiring, innovative, and philanthropic.
  • 2. Who was Involved? 7000 11 h ed 10.22. Launc These panelists . 449 members from our buzzSpotter® network 1,122 a ttempts participated in this survey about Moms to learn how F ie lded o n line Panelists they re raising the Millennial Generation. Closed 12.23.11 100% female 449 Par tic ipa n ts buzzmg.com
  • 3. Where do you live? Rural 9%   Suburbs 56%   As you can see, our respondents are mostly suburban moms with 56% City 36%   raising children here. Less than half live in the city and only 9% of moms live in rural areas.
  • 4. ethnicity Other 2% American Hispanic African Indian 9% American 1% 16% Asian American 4% Caucasian 68% buzzmg.com
  • 5. s are Marital Th e majo rity o f ou r mo m Status married. Other 1% Widowed 1% Divorced 6% Married 73% In a relationship 12% Single 8% buzzmg.com
  • 6. st o ne o ms take a t lea 66% o f our m year. How many o r two family vaca tio ns pe r y. vacations do their Only 6% do n t take an families take each year? More than Four Zero Four 6% 6% 5% Three 17% One 34% Two 32%
  • 7. lan th e ir 76% o f o u r m o ms p How far in vaca tio ns a t least th ree to six advance do they m o n th s in adva nc e . plan? 9-12 months Over 12 months Less than 3 7% 5% months 24% 6-9 months 19% 3-6 months 45%
  • 8. site fo r e m ost popular E xpedia is th line and Which sites do o wed b y Pric e our m o ms fo ll they use? Trave lo c ity. Expedia 78% Priceline 72% Travelocity 72% Hotwire 64% Hotels 58% Kayak 43% Cheapairfare 29% Tripmama 15% *Book directly through airline site 55% *Book directly through hotel chain site 65%
  • 9. My vacation a tio ns destinations said th a t th e ir vac 72% o f Mo ms es o ffe red p ric e in c e n tiv are based on… we re based o n ng e lse . y th i m o re th an an Other 6% My previous visit(s) to this location 52% Price/incentives offered 72% Reviews I find online 49% Family/friend's recommendations 59%
  • 10. Do they plan o ms around school th an h alf o f our m A little m o re ns family vaca tio holidays? still plan th e ir days. l h o li arou nd sc h oo Not always 32% Yes 53% No 15%
  • 11. What is their preferred th e airline? lines is c learly th Sou th west A ir s wi e fo r our m o m favo rite airlin vo tes. 26% o f th e ir Other 4% My family does not fly 10% US Airways 5% United Airlines 7% 26% Southwest Airlines JetBlue Airways 8% Delta Air Lines 16% Continental Airlines 4% American Airlines 14% Alaska Airlines 2% AirTran Airways 3%
  • 12. My choice is ur m o m s base t h e ir On c e again, o y th ing based on… c h o ic es o n p r ic es m o re th an an e lse . Other Boarding 7% practices Route 14% 16% Loyalty program 17% Price point  36% No change or cancel fees 10%
  • 13. el is th e p re fe rred h o t Hilto n Ho te ls with 37% o f t he What is their c h ain fo r our m o ms preferred vo tes. hotel chain? Other 16% We do not stay in hotels 9% Starwood Hotels & Resorts 10% Ritz-Carlton 1% Radisson 9% InterContinental 2% Hilton 37% Fairmont 1% Disney Hotels 6% Choice 8%
  • 14. n t fac to r th e m ost impo r ta Pric e po in t is d b y ame nitie s fo r My choice is fo r our m o ms fo llo we uites and lo yalty p rogr ams. kids, family s based on… Other Amenities for Kitchen included 6% kids 9% 18% Kids menu 7% Family suites 17% Loyalty program 17% Price point 26%
  • 15. On vacation I Our m o ms re n t cars o n vaca tio n ba sed o n e n t a car 15% o f th e m r rent a car… th e ir needs. O nly d o nly 20% said th e y ne ve r e ve r y time an re n t a car. Every time Never 15% 20% Sometimes 65%
  • 16. What is their preferred rental car company? tio n re n t cars o n vaca Th ose wh o do rp rise p re fe r to re n t fro m E n te 12% udge t. Other fo llo wed b y He r tz and B Thrifty 2% National 2% Hertz 18% Enterprise 34% Budget 18% Avis 8% Alamo 5%
  • 17. Do they look for If so, are they ideo re vie ws video reviews prior Only h alf o f ou r m o ms loo k fo r v re th an influenced by these c h o ic es and sligh tly m o to making travel be fo re making n c ed b y th e v ideos th a t videos? are influe choices? h alf o f th e m th e y find. reviews No No Yes 47% Yes 50% 50% 53%
  • 18. Co n tac t Us! Buzz Marketing Group 1515 Market St. Suite 1810 Philadelphia, PA 19102 215.399.5679 www.buzzmg.com