Brochure

1. Industries we cater to . . .
Support Desk System
Professional. Reliable. Experienced.
Quest Informatics Private Limited
#960, II Main, IV Block,Rajajinagar, Bangalore - 560010, Karnataka, India.
Email : sales@questinformatics.com
Telephone : +91 - 80 -65791453/ 23206669/ 65961735
TeleFax : +91 - 80-2320 6670
www.questinformatics.com
Professional. Reliable. Experienced.

2. World class aftermarket products and services
World class aftermarket products and services
Industry pain areas
• Comprehensive After Market Support Management.
• Assigning customer calls across departments in multiple
locations.
• Managing Multiple Branches.
• Escalation of complaints based on complexity & criticality.
• Customer & Product Data Management.
• Monitoring SLA, Response time, Resolution time on each
customer basis.
• Generating customized reports on ad hoc basis.
• Identifying repeated and related complaints across various
department & product line.
• Knowledge Management.
What SUPPORT DESK does?
Support Desk System is an integrated system that has distinctive features
which facilitate you to manage customer grievances and provide
customer delight. This system acts as a single point of contact for users to
gain assistance in troubleshooting issues. It enables to identify hitch in
product support system and gives immense scope for improvement,
thereby helping to effectively improve communication, coordination and
management of all stakeholders.
Benefits
Builds quick
and respond
agile
organization
Deepens
customer
engagement
• Maximize customer satisfaction.
• Comprehensive support management.
• Minimizes variation across response lead time.
• Automate resolution process.
• Provides centralized supervision of enterprise
support activity.
• Improves coordination of all stakeholders.
• Real-time tracking of customer support.
• Improves resource utilization.
• Ef iciently manage entire support network.
Streamlines
service
offering
Other offerings
Other products available:
Services
• Engineering Services
• Remanufacturing Management System
• Field Service Management System
• After Market ERP
• Float Management System
• Rental and Re-marketing System
• Warranty Management System
• CSA (Customer Service Agreement)
• CRM (Customer Relationship Management)
• Vendor Management
www.questinformatics.com