2. Learning is acquired by reading books, but much
more necessary learning, the knowledge of the world,
is only to be acquired by reading men, and studying
all the various editions of them
-- Lord chesterfield, “Letters to his son”
3. Body language
• Body language is the quiet,
secret and most powerful
language of all!
• Our bodies send out
messages constantly and
often we don't recognize
that we're communicating
a lot more than we realize.
4. TOTAL IMPACT OF A MESSAGE
VERBAL
7%
NON-VERBAL
55%
VOCAL
38%
• According to experts, our non-verbal language
communicates about 55% of what we really
mean (voice tonality contributes 38%) while
words themselves contribute a mere 7%.
5. From birth…
• Our understanding and
use of non-verbal cues
in facial expression are
familiar to us nearly
from birth
7. A Business Deal ?!!
…and become
aware of what we
are broadcasting
to the world with
our own nonverbal cues.
8. • A person's body
posture, movements and
positions more often tell
us exactly what they
mean (which may be the
exact opposite of what
they are saying).
• Many people are
unaware of how loudly
they communicate with
their bodies.
9. Unconscious
• Our use and reading of
body language is largely
unconscious.
• We understand what a
person indicates with their
gestures and body positions
and we send out our own
messages - but we rarely
stop to think about how we
do it.
10. Expert Communicator
• Often when a person is
considered to have
great intuition about
other people, their
understanding is
actually due to careful
observation of
individuals, and
conscious or
unconscious
understanding of nonverbal communication.
11. • We need to
recognize and give
credibility to our
own "intuition" and
"feelings" about a
person or situation
12. Personal "space."
When a stranger or
someone gets too
close, we feel
uncomfortable.
Unconsciously we know the distancing from
others that is appropriate for our own culture.
13. Personal "space."
We judge our own distance and respect the space of
others by avoiding getting too close and follow our
"feeling" to adjust to the correct distances from friends
as opposed to acquaintances or strangers.
.
14. Body language
• is a broad term for forms of communication
using body movements or gestures instead
of, or in addition to, sounds, verbal
language, or other forms of
communication .
• most subtle of movements that many people
are not aware of, including winking and
slight movement of the eyebrows
15. FACIAL EXPRESSION
• convey the emotional state of the individual
to observers
• primary means of conveying social
information among Humans
• more often involuntary
• Humans can adopt a facial expression as a
voluntary action
16. FACIAL EXPRESSION
• Some expressions can be accurately
interpreted
• Some faces are often falsely read as
expressing some emotion, even when they
are neutral
17. FACIAL EXPRESSION
• blank expression is
a facial expression
characterized by the
neutral position of
facial features and
implies a lack of
strong emotion
18. FACIAL EXPRESSION
• A frown (or scowl) is a
facial expression that is
the opposite of a smile.
It is demonstrated as an
arc facing up, and is
caused by movement of
the lips and the areas
around the mouth.
19. FACIAL EXPRESSION
• people use this
expression as a way
to get something they
want or to get out of
doing something
undesirable
20. FACIAL EXPRESSION
• A sneer is a scornful
facial expression
characterized by a
slight raising of one
corner of the upper
lip.
21. FACIAL EXPRESSION
• smirk (from the Old
English smercian,
"smile") refers to a smile
evoking insolence,
scorn, or offensive
smugness
• George W. Bush is often
considered to have a
“trademark smirk
22. GESTURE
• gesture is a form of nonverbal communication
made with a part of the
body, used instead of or
in combination with
verbal communication.
Yes……!!! I have done it !
23. GESTURE
• language of gesture is
rich in ways for
individuals to express a
variety of feelings and
thoughts, from
contempt and hostility
to approval and
affection
24. GESTURE
• certain gesture are
culture specific.
• What might be a
greeting gesture in one
culture may be
offensive in another
culture.
