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1. Human Resource Management TENTH EDITON Performance Management and Appraisal © 2003 Southwestern College Publishing. All rights reserved. PowerPoint Presentation by Charlie Cook Chapter 11 SECTION 3 Training and Developing Human Resources Robert L. Mathis  John H. Jackson

5. Linkage Between Strategy, Outcomes, and Organizational Results Figure 11 –1

6. Types of Performance Information Job Performance? Trait-based Information Behavior-based Information Results-based Information

7. Potential Performance Criteria Problems Objectivity Deficiency Contamination Performance Criteria

9. Terms Defining Standards on One Company Figure 11 –2

11. Uses of Performance Appraisal (cont’d) Performance Appraisal Giving Performance Feedback Administering Wages and Salaries Identifying Strengths and Weaknesses

13. Conflicting Roles for Performance Appraisal Figure 11 –3

14. Typical Division of HR Responsibilities for Performance Appraisal Figure 11 –4

16. Traditional Performance Appraisal: Logic and Process Figure 11 –5

19. Multisource Appraisal Figure 11 –6

20. Performance Appraisal Methods Figure 11 –7

23. Sample Performance Appraisal Form Figure 11 –8a

24. Sample Performance Appraisal Form Figure 11 –8b

27. Forced Distribution on a Bell-Shaped Curve Figure 11 –9

31. Customer Service Skills (BOS) Figure 11 –10

33. The MBO Process Job Review and Agreement Development of Performance Standards Guided Objective Setting Continuing Performance Discussions

34. Common Rater Errors Figure 11 –11

35. Feedback as a System Action Based on Evaluation Data Evaluation of Data Feedback System

36. Appraisal Interview Hints Figure 11 –12