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1. EMPLOYEE ENGAGEMENT
FOR
CUSTOMER ENGAGEMENT
= Motivated and productive
Employees
All About Emotional Connection
= Recommend and Advocate

2. Employee Engagement : is the emotional connection employees have with
The organization, its mission, its vision and its goals.
EMPLOYEE ENGAGEMENT

4. ● LOVE their job
● Enthusiasm
● Commitment and
Genuine
● Proactive with the
goal
● All out
● Persist
A.

5. B.
• Dislike their job, but not
vocal
• Do The Task Minimum
• Only Work TO Get Paid
• Avoid additional tasks or
project
• Dislike Change
• Have passion for things
outside of work
/Sluggard

6. C.
• Deeply Hate their job
And Tells everyone
frequently
• Actively provocates the
Work of engaged employees
• Litle Regard for
management
• Use many Tactics to subvert
Every change

8. IF THE STATS

11. It’s Means The end……

12. HOW DO WE FIX THIS?

13. ALWAYS REMEMBER “WHAT IS OUR GOAL”
THE FINAL RESULT OR THE GOAL IS : HIGH PROFIT
ALWAYS SMILE AND SUSTAINABLE
HOW????

14. CUSTOMER
ENGAGEMENT
SATISFIED
REPEATER
LOYAL
RECOMMEND
WE CREATE……
HOW IS???????

15. A. APPLIED 3 PILLARS OF A GOOD HOTEL CLERK
(D N C)
1. DISCIPLINE HOW
TIME
RULE

16. 2. N E A T

17. 3. C L E A N HYGIENE AND HONEST

18. B. WORK AS A TEAM

19. BE PURPOSEFUL
we must focus on our goals. If there is no focused purpose, there is no success.

20. BE RESPECTFUL
we must be respectful of one another.
We avoid useless gossip and focus on success.

21. BE OPEN
we must have no secrets.
We must share knowledge openly and work together in an open,
positive manner to achieve our goals.

22. BE COLLABORATIVE
we must build off our teammates strengths and successes.
We work to support one another in our work in the program.

23. BE CONSTRUCTIVE
we are proactive and focus on solutions.
We focus on reaching goals and fixing problems.

24. ILUSTRATION

26. IF ALL EMPLOYEE DO THAT
OR…..

27. THE COMPLIANT
/ THE SLUGGARD
TURN….

30. EVERYBODY ALWAYS SMILE

31. By Junaidi Abdullah, S.Psi.
Lotus Garden Hotel & Restaurant
HR Manager