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How do consumers process and
evaluate prices??
What is Price?
An element of marketing mix that
produces revenue
Consumer Psychology
Key in understanding consumer's way of
processing and evaluating price
Processing price information
• Prior purchasing experience
• Formal communications
• Informal communications
• Price variations
• Point-of-purchase
• Online resources
Set of blue denims
₹499/unit
Cheap
Fashion
₹2499/unit
Craftsmanship
Lifestyle
₹10499/unit
Exclusivity
Status
Street Levis Armani
Reference Prices
Often employed by consumers while
choosing products
Possible Reference Prices
• Fair price
• Typical price
• Last price paid
• Upper and Lower bound price
• Competitor prices
• Usual discount price
• Expected future price
Price-Quality Inference
Lower price instincts cheap quality
Price endings
Customers process the prices left-to-right
rather than by rounding
Number psychology
• Ending with 9 suggests a discount or
bargain
• Prices ending with 0 and 5 are also
popular
• 9 influences customers with poor price
knowledge
Recap-Customer psychology
• Reference prices
• Price-Quality inferences
• Price endings
References and Credits
• Marketing management – Philip Kotler
• https://support.content.office.net/en-
us/media/07ec15ce-0c1d-4089-a5b6-
d106f7b0c7d1.gif
• http://www.astrogle.com/images/2014/09/number-
97.jpg
• http://blog.timesunion.com/momsatwork/files/2013/
11/blue_jeans1.jpg
• https://www.flickr.com/search/?text=left%20to%20r
ight
• http://www.h3dwallpapers.com/wp-
content/uploads/2014/09/Spicejet_logo-4.jpg
Disclaimer
Created by Mohith Reddy, IIT Madras
during an internship by Prof. Sameer
Mathur, IIM Lucknow.
www.IIMInternship.com
1.consumer psychology

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1.consumer psychology