2.  Understand the importance of customer
service
 Handle the different type of customer
 Practice complaint handling

3. Price
9%
Poor
Customer
Service
69%
Product Dis-
satsfaction
13% Other
9%

5.  Friendliness
 Empathy
 Fairness
 Participation
 information

6.  Acknowledge
 Connect
 Thank

7.  Smile
 Eye contact
 Professional appearance
 Friendly verbal greeting

8.  Use names
 Give information
 Solve problems
 Check for satisfaction
 Listen

9.  Invite return
 Express appreciation
 Share information
 Found farewell

10.  Continued success
 Increased profits
 Higher job satisfaction
 Improved company
 Better teamwork
 Market expansion of services/ products

11.  Good Customer
Service
 Bad Customer
Service

13.  All you need to do is L.A.U.G.H
 Listen
 Apologize
 Understand
 Give
 Help

15. Take a deep breath , sometimes they don’t know , so you
have teach them

16. Otherwise you may sound demanding and impatient

17. Because everyone likes to be thanked !