1.
 Understand the importance of customer
service
 Handle the different type of customer
 Practice complaint handling

2.
Price
9%
Poor
Customer
Service
69%
Product Dis-
satsfaction
13% Other
9%

3.
 Friendliness
 Empathy
 Fairness
 Participation
 information

4.
 Acknowledge
 Connect
 Thank

5.
 Smile
 Eye contact
 Professional appearance
 Friendly verbal greeting

6.
 Use names
 Give information
 Solve problems
 Check for satisfaction
 Listen

7.
 Invite return
 Express appreciation
 Share information
 Found farewell

8.
 Continued success
 Increased profits
 Higher job satisfaction
 Improved company
 Better teamwork
 Market expansion of services/ products

9.
 Good Customer
Service
 Bad Customer
Service

10.
 All you need to do is L.A.U.G.H
 Listen
 Apologize
 Understand
 Give
 Help

11.
Take a deep breath , sometimes they don’t know , so you
have teach them

12.
Otherwise you may sound demanding and impatient

13.
Because everyone likes to be thanked !