A case study on customer satisfaction towards First cry products.
Best practices for spay neuter coladarci1
1. 3/12/2013
Kelly Coladarci
Humane Society International
kcoladarci@hsi.org
Emma Clifford
Animal Balance
clifford@animalbalance.org
THE GOALS:
1. Human and animal safety
2. Efficient and productive clinic
We will cover:
Best strategy for planning your spay and
neuter campaign: resources,
collaborations and support, innovative
engagement, supplies, equipment and
building your team
The campaign: which type, how to
organize it, how to maintain the humananimal bond, how to report back and
analyze
Conduct a feasibility study in the area
identifying what is available and what you
need to secure
Arrange meetings with stakeholders to
find common interests and support
Conduct a census
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2. 3/12/2013
Government & State Animal Control Agencies
Locally
International/National Organizations
1-identify what similar efforts are happening,
2-identify interest in subject,
3-build partnerships and collaborate efforts
4–identify other efforts in local health care
Veterinarians:
Local veterinarians are KEY to campaign success
What is their skill level?
Are they supportive of humane cat/dog population
reduction?
Veterinary Schools & Associations:
Make contact, let them know what you are doing, request
meetings
Build relationships with the faculty members and students
Encourage veterinary students to participate in your
campaigns
Individuals:
Recruit and utilize community support effectively
Are you the right person to represent the group at this
meeting?
Always wear business meeting attire
Have a packet of information about your group and project.
Include a business card
In the meeting: let them talk, empathize and listen. Explain
the project and how it will benefit them/help them with their
job/save them money/solve their problem. You are their ally
Create a memorandum of understanding, outlining your
agreement
Follow up: write and thank them for giving you their time,
suggest the second meeting date
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Does Rabies exist?
Include Rabies vaccination and
deworming in all campaigns
Direct way to work with government
departments
Add vaccinations and deworming,
engage community and public
awareness
Work with other groups focused on
human health
Children are a direct line to parents
Positive aspects of spaying and neutering,
vaccinating and deworming
Include an educational
event at your clinic
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4. 3/12/2013
Formalize your communication
by creating a simple humane
education program: importance
of spay and neuter, disease
control, dog bite prevention, and
teaching kindness to all
The Team
Equipment and Supplies
Critical Clinic Paperwork
Which type of field clinic location is right
for you?
Clinic Team:
1- Clinic Director, 1- Medical Director
Ratio of 1 vet TO 2 assistants
technicians/paravets/veterinary students/agents/assistants
2-3 recovery
transport of animals from surgery
1 cleaning instruments
2-3 registration and discharge
*Your team changes in size depending on the skill level of
each individual and number of veterinarians*
Support Team:
handy person, runner to fetch items, cleaning, drivers
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List all items in a spreadsheet with quantity and cost.
Track costs per clinic and review to see where you can be
more efficient for the next campaign.
Keeping a master list of what you require for 100
surgeries is very useful for planning future campaigns.
Vets have their preference for suture and medications,
but it is recommended they form an agreement so all
protocols are the same for each surgery table.
Volunteer application form
Clinic Policy and Procedures
Station protocols
Registration sheets (data collection form)
Anesthetic protocols and dosage charts (posted so
easily seen)
Code of Conduct/ release of liability
Chain of Command
Aftercare sheets, including phone number to call for
any post op issues
Daily log
Drug log
*Samples are in your handout packet
What Type of Field Clinic
Location is Right For You?
Fixed permanent clinic or
In-Clinic clinics
Mobile clinic(s)
M*A*S*H field clinic(s)
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‘In-Clinic’ Clinics
‘In-Clinic’ clinics utilize the local animal
hospital on a day/time when it is not
being used
Mobile clinic without wheels
Most money spent on transporting
animals only and not on purchase of
equipment or technical staff
Mobile Clinics
On-board or off-board mobile units
Mobile units come to a central
location in the community
visible and attractive
funds needed to purchase, operate
and maintenance
They provide a way to have a volume
of cost effective surgeries periodically
On-Board Mobile Clinics
Holding area, surgery room and
recovery are all on the unit
Require smaller volunteer base, but also
limited by the available cage space
Limited to 1-2 vets, depending on size
Expensive to purchase and large in size
Difficult to park and drive in narrow
areas
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Off-Board Mobile Clinics
They are the “surgery room” only
Holding cages and recovery areas are in
a host building or other assigned area
Number of animals is flexible and can
be increased based on vet capacity
More economical than traditional units
to purchase and operate
M*A*S*H Clinics
Equipment and staff brought on site
at a single location periodically
May be a school, community center
or extension center
Number of vets can vary depending
on capacity
Size of Budget will Vary on:
S/N for pets vs roaming, or both
S/N from fixed location vs mobile
clinics
Gas Anesthesia vs injectable anesthesia
Government supported vs privately
sponsored
Limited numbers project vs high
volume
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Common Factors
Surgery table(s)
Surgical instruments
Work stations (intake, anesthesia & prep,
recovery)
Instrument sterilization
Asepsis
Staff and volunteers (only numbers will
vary)
Uncommon Factors
Number of animals
Vehicle(s)
Anesthesia
Marking technique
Staffing
Premises
Post-op recovery
Quantity of surgical packs
Which “Field” setup is needed ?
This depends on whether you are
dealing with roaming/street dogs or
owned dogs.
Are you working inside the city or in
villages/outskirts?
Is the spay/neuter government
supported or privately financed?
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The Location
Closed room preferred
Enough space for recovery setup and other
stations
Ideally, at safe distance from crowded areas
use crowd control or rope areas
If an open area, look for ones with trees for
natural shade
Ideal locations
Community center
Government veterinary extension centers
Private veterinary clinics
Schools
Clinic data from registration sheet
Post operative complications
Post Project Formal Report
Humane Education
Community Events
Social Media: video blogs, stories, Facebook,
Twitter, YouTube
Local Media: Press releases, letter to the editor,
radio shows, TV, newspaper, megaphone
International Media: Press releases, TV, newspaper
To increase human-animal bond, celebrate the
work and continue to spread the message
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Veterinary and technical training
Create a network of veterinarians and support staff
Build partnerships with stakeholders, nurture
relationships
Identify key suppliers for medications and supplies
Maintain relations and communication with
government
Report back to community on your work
Thank those who supported you
Continue to be visible
Minimal standards from HSVMA
Dr. Susan Monger
Sample clinic protocols and clinic
documents and forms
Kelly Coladarci
Humane Society International
kcoladarci@hsi.org
Emma Clifford
Animal Balance
clifford@animalbalance.org
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