In this presentation, we outline how efficient security guard training can be achieved using an incident management system.

1. Streamline Security
Guard Training
with an incident management system

2. Hiring
staff is
an arduous
process

3. Have you ever calculated how much more a
new employee costs vs. a seasoned employee?
High turnover is a fact of your business, and
so are the associated hiring costs.

4. Sure the price per
hour may start off
equal; but how
much does that
new employee’s
learning curve
cost you?

5. Inefficiency costs are not
easily calculated
Unfortunately, these
are the costs that
often glare at you
under the “loss”
column of your
financial statement.

6. Reducing the learning curve and getting your new
staff up and running as quickly as possible is
essential to the success of your company.
Inefficiency is just too expensive.

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8. Use your incident
management system to
get your security staff
deployed to the field.
Have peace of mind
knowing that they’ll
be doing their job the
way you need.

9. 1. Your Incident
Management System
Can Eradicate Ambiguity

10. It’s time to train
your new staff.

11. Training new staff comes
with lots of challenges.
Their capabilities, language,
and comprehension...
all tested.

12. They’ve achieved
all proper
licensing to
work for your
company.

13. 2. Better Training for
Reduced Turnover &
Labor Costs

14. Specific features of
your system can make
training your staff
a seamless process.
While providing
them with all the
capabilities to
become successful.

15. Success is
critical.

16. When you give your
staff the confidence
and tools to be
successful, they
will work harder
and smarter,
and turnover
will diminish.

17. Here are
sixaspects of
incident
management software
that improve your ability to
train security staff

18. 1. An incident queue that colonizes within
your system to categorize each incident by
status will give staff the real-time data and
knowledge needed to perform their role.

19. 2. Create and use custom
fields. Provide your
employees exactly
what’s required for an
incident report, not what
they think is necessary.

20. 3. Schedule alerts and
notifications for specific
incidents that occur. Remove
error from decision making.

21. 4. Send automatic
notifications to guards to
remind them of tasks to
complete. It helps them succeed.
It’s a team effort.

22. 5. Training staff to understand SOPs and a
system creates a barrier, But with the right
incident management solution, you can have
your SOPs for specific incidents populate so
your employees are never wasting time
rummaging through your SOP book.
By including your SOPs in the system,
automating protocols and tasks, you allow
guards to focus on protecting your biggest
asset: your clients.

23. 6. An associated person database gives your team an
efficient method for identifying repeat offenders without
memorizing a series of faces.
Leave no rock unturned and protect your
operation of liability.

24. Removing a significant aspect of
what your staff will need to recall
will drastically shorten their
training time and increase efficacy.

25. You’ll also realize a
great bonus: Your existing
staff will perform with
greater efficiency. Solutions
exist for the common
challenges faced by security
companies like yours.

26. ISS 24/7, the nation’s leader in facility management and text
messaging communication software for the world’s greatest
properties, provides innovative technology to increase efficiency
and effectiveness of facility operations. ISS 24/7 offers software
for incident management, maintenance management, text
messaging, inspections, credentialing, and lost and found.
ISS 24/7 provides ISS 24/7 Command Post (the “Technology”).
The Technology is a web-based system designed to enhance
the situational awareness, safety, and security for sporting and
entertainment events, security operations and property
management organizations.
PROACTIVE OPERATIONS FOR THE
WORLD’S GREATEST PROPERTIES
Readers interested in learning more
about the suite of services for ISS
24/7 should visit ISS247.com.
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