A presentation about how to make your customers fall in love with your business. Learn the secrets behind great customer service, treating your employees, the importance of design and content creation. Some interesting facts about why customer feedback is so vital, and a stat that would make you want to become more social responsible

1. To Make Your Customers
WAYS
Your Business
Fall In Love With
10

2. 81% of customers
are more likely to give a company repeated business after a good service experience
1. Give awesome customer service
source: http://blog.kissmetrics.com/happy-campers/

3. 2. Look sharp
of purchase decisions are influenced by visual factors
More than 90%
make judgments about a company’s credibility based on its web design
75% of users
source: http://www.quicksprout.com/2014/01/24/how-colors-affect-conversion-rate/

4. 3. Create valuable content, frequently
5X more website
traffic comes to businesses that blog
20 times per month
than those that blog fewer than 4X times per month
source: http://blog.heyo.com/40-facts-blogs-business-needs-know-grow/

5. Underpromise,
Overdeliver
say they deliver "superior" customer service
80% of companies
think these same companies deliver "superior" service
8% of people
4.
source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/
but only

6. 5. Ask for feedback and listen
For every 1 complaint you get there are 26 unhappy customers who have remained silent
source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/

7. Be consistent
Measuring satisfaction on customer
journeys is 30 % more predictive of
overall customer satisfaction than
measuring happiness for each individual
interaction
6.
Source: mckinsey.com

8. 7. Be available
who stopped doing business with a company due to poor customer service experience said it was due to a failure to resolve their problems in a timely manner
55% of customers
source: http://www.desk.com/customer-service/factshttp://www.desk.com/customer-service/facts

9. Be socially responsible
said that they expect to increase the amount of goods and services they buy from socially-responsible companies
30%
8.
Treatment of employees
is the biggest factor (45%) when people decide how responsible a company is
source: goodmustgrow.com

10. 9. Reward loyal customers
Members of a loyalty program are 70% more likely to recommend a product, service or brand
source: snipp.com

11. Carefor your employees
10.
If you take care of your employees, your employees will take care of your customers
source: 24slides 

12. Meet us at
24slides.com
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