1. Evolving Fixed Line Telecare to
Chronic Disease Support Using
Mobile
February 2014
Joe Killen, International Business Director

2. 1. What is standard Telecare?
2. Introduction of mobile Telecare solutions
3. Strategic shift to combine chronic disease
healthcare support with telecare = Telehealthcare
4. Mobile Telehealthcare
Contents

3. Fall Detector
Pull Cord
Zone trigger
CO2 Detector
Pressure Mat
Movement detector
Trigger
Alert trigger Natural Gas Detector
Flood Detector
Smoke Detector
Temeperature Extremes
Telecare
What is Telecare?

4. SERVICES
 Automatic identification of user calling
 Activation by waterproof trigger anywhere at home
 Data base record of any relevant health issues, family
members, keyholders
 Emergency resource mobilisation
 Live monitoring of emergencies
 Outbound calls to reduce social isolation
 Advanced telecare – smoke detectors, fall detectors
 Flu vaccination and heatwave campaigns
Traditional Fixed Line
Telecare

5. TYPICAL USER PROFILE
 Female, average age 82 years, lives alone.
Sample number of users by country
 UK 1,85M
 ES 0,75M
 D 0,50M
 FR 0,50M
Traditional Fixed Line
Telecare

6. SERVICES
TCC or TeleCareChat facilitates the integration of elder
people with hearing or people suffering communication
disorders to the telecare service.
People with hearing impairments not traditionally covered by
telecare services.
Mobile Telecare Solutions

7. Interface Flexibility
Usher Syndrome, Color blindness or sign system
necessity.
• In order to adapt the user interface to
the different disabilities it is possible to
enable a low contrast interface, special
color blindness interface or pictograms.

8. Bilingual Dialogue Option

9. Objectives
 Lack of coordination between Social
and Health Service
 Duplication of services
 Insufficient economic resources
 User discontent
Today
Social
Services
Health
Services
Tomorrow
Social
Services
Health
Services
 Health and Social Care data exchange
 Coordination between services and
better prioritisation
 Efficient services
 User satisfaction
 Political gains
Health and Social Care
Convergence

10. 10
Health and Social Care
Coordination - Telecomms

11. Doctors Nurses
Health
Authorities
Patients
Support
Infrastructur
es
Etc…
System
Admin
TelehealthCare PortalThirdParty
Telehealth
Data
Telecare
Data
Agenda
DataRuns
Reports
AssetMgt
Etc…
BI
Web Interface
Tunstall
Telehealth
Platform
Third Party
Data
Telehealth Users
Tunstall Telehealth
Users
Telecare
Platform
Telecare Users
Web Interface
Health and
Social Services
Agend
a
Telecare Referrals
Telehealth Referrals
CRM
Regional
Health Service
Health and Social Care
Coordination – Back Office IT

12. Telecare Users are also Chronic Disease Patients
Average chronic diseases per person
Key Facts
• Telecare population presents a much higher health cost
for the total population
• The average number of chronic diseases in Telecare
population is considerably higher
• Linking clinical and social data from the information
systems for health and social services (betiON), provides
an overview of the population, useful to clinicians, social
service professionals and researchers.
Source:- Basque
Health Authority
Blue = general population
Red = telecare users

13.  Medication adherence, Smartphone bluetooth link to
dispenser
 Vital Life Sign monitoring, data transmitted via Smartphone
peripherals to Telehealthcare platform
 Personalised notifications to Smartphone, configured from
Telehealthcare platform
 Personalised notifications and advice, vaccinations,
treatment improvements
 Carer support to Smartphone. Incidents, advice
New Mobile Functionality from
Smartphones 1

14.  Management of doctor and specialist appointments via
Smartphone
 Social networks according to chronic disease category
 Control and orientation post hospital discharge
 Rehabilitation support
 Fall Detection
New Mobile Functionality from
Smartphones 2

15. Fixed Line Telecare Services
Summary
Mobile Telecare Services
Health and Social Care Convergence
Mobile Telehealthcare

16. Thank you
© 2013 Tunstall
Joe Killen
International Business Development Director
e: jkillen@tunstall.es