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60 k corporate_august 2011_portfolio
1. We Are Here For You! Delivering ISO Certified Multilingual Multichannel Award Winning Customer Service at Affordable Prices
2. Table of Contents We Bring Value Recognition Premium Customer Service Delivery We Are ISO Certified Priorities Why Bulgaria? Services We Provide Linguistics – a Shrinking World Language Support Recruitment – Our Staff Are Your Staff! Account Management Implementation – Smooth & Seamless Implementation – Structured & Controlled Technological solutions Premises Portfolio Why are we different? Mission Statement Contact Details
3. We Bring Value Benefits of partnering with 60K include: Greater EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortisation, and Restructuring or Rent Costs)
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5. Silver Medal in the Best Outsourcing Partnershipcategory (with the award-winning project for BE Broadband)
10. Achievements 2009 Awards: SamuilFilipov won the Best Customer Service Agent Award for EMEA region, he proceeded to the world finals at Las Vegas, where he won the gold medal and became the Best Customer Service Agent in the world. 2010 Awards: 60K and Be Unlimited won silverware in the EMEA finals in the category: Best Outsourcing Partnership 2011 60K qualified for the finals in The European Call Centre and Customer Service Awards 2011 in the category Best Outsourcing Partnership with BE Unlimited.
11. We Are ISO Certified In May 2010, just two years after the company was established, 60K acquired ISO 9001:2008 certification. The Quality Management System integrated as well as the full process lifecycle: from signing LoI to service delivery were ISO qualified by Quality Austria.
17. Language Support 22 different languages currently supported by 60K We continuously upgrade our database of nearly 1,000 people with both technical knowledge and foreign languages
22. Technological solutions We have developed our internal technical solution, which includes number of different modules working in perfect harmony. Some of the benefits using our solution:
25. Why are we different? 60k is the fruit of a dream. We have created an environment of trust and respect. Our transparency and love for the work we do make our Customers feel that we are an extension of their businesses. We under commit and over deliver. We give no less than what we expect to receive. We set high challenges for ourselves and help our Customers meet and exceed their goals. We tell the truth.
26. Mission Statement "60K promises you innovation and service excellence from a company you can trust. Our quality policy is to provide only the most reliable, responsive and cost-effective products andservices that meet or exceed customer expectations. We are committed to operational excellence, reliable service levels and believe in prompt, courteous and effective customer representation"
Putting our people first ; Understanding our client’s business and marketplace ; Knowing that technology is only a tool ; Under promising and over delivering ; Going beyond the norm
Micromanagement by clients ; Managing expectations ; The Art of the possible ; Challenging our performance ; Maintaining the company culture
