1. Process of Listening
“Seek first to understand, then be
understood.”
Stephen.R.Covey

2. Process of Listening
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Receiving
Understanding
Remembering
Evaluating
Responding

3. Receiving
• When you have ears, you can receive anything
within the hearing range. So, here receiving
means hearing.
• It refers to the response caused by sound
waves, stimulating the sensory receptors of
the ear.

4. Understanding
• It is a stage at which you learn what the
speaker means.
• You will understand what you have heard, the
thoughts, the emotional tone, the feelings
behind the words as well.

5. Interpreting
• It is important in the process of listening
because it means that the individual has not
only understood the message but also added
it to the minds storage bank.
• As our attention is selective, so it is our
memory what it remembers. May be things
are different from what was originally heard
or listened.

6. Evaluating
• Consists of judging the message in some way.
At times, you may try to evaluate the speakers
underlying emotions or motives. Often this
process goes on without much conscious
awareness.

7. Responding
• This stage requires that the receiver
completes the process through verbal and
non-verbal feedback.The speaker has no other
way to determine if a message has been
received.