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Intersection of Lean and MES
                                                                              Best P
                                                                              B t Practices
                                                                                      ti

                                Agenda
                                                                                                 Ralph Rio
                                • Research Findings                                         Research Director
                                                                                          ARC Advisory Group
                                • Recommendations                                             rrio@arcweb.com
                                                                                              rrio@arcweb com




  This presentation is copyrighted by ARC Advisory Group (ARC). The information is
proprietary to ARC and it may be not be reproduced without prior permission from ARC.
Where Lean & MES Intersect


       Agenda:

         Lean and MES Trends

         Best Practice Study Process

         Survey Results

         Recommendations


                                                         2
                                       © ARC Advisory Group
Market Trends
Is there a connection?
Improvement                        Q4 2005                                    Q1 2007

   g
Programs:         Lean Mfg.              35%    Lean Mfg.                                   69%


                  Six Sigma              34%   Six Sigma                             52%
 Lean Adoption
 Nearly Doubles         TQM        18%                TQM           2%


                        TOC    8%                      TOC        0%


                              0%               25%            0%                25%                   50%               75%




MES Market:
                                                                                      2.0
                                                                                     Billions
                                   ‘05 to ‘06 Market
                                    05     06                                         1.5
                                                                                                  Forecasted
                                      Grew 27.2%                                                CAGR = 14.5%

 Visibility to Manage                                                                 1.0


  • Agility                                                                           0.5



  • Speed                                                                             0.0
                                                                                                '06   '07   '08   '09   '10    '11
                                          Source: ARC Advisory Group “CPM Systems Worldwide Outlook for Discrete Manufacturing”



                                                                                                                                                3
                                                                                                                              © ARC Advisory Group
Lean and MES                                         Respondent
  Survey                                                 Profile

                                               106 Survey Respondents
                  Revenue

Over $1 billion              30%

$250 million to                                           Styles of Manufacturing                    Continuous Improvement
                                                                                                     Primary Improvement Program
  $1 billion
                       18%                                                                                   Program

  $25 to $250                                          Batch/Lot              49%                    Lean/TPS           39%
                             31%                                                                                                      Lean
    million
                                                       Assembly
                                                                                                                                      61%
    Under $25                                                             38%                   Lean Six Sigma      22%
                        21%                              Lines
     million
                                                      Continuous         29%                         Six Sigma 14%
                  0%          20%        40%

                                                       Job Shop         21%                                  TQM        11%
                   Primary Industry
                                                       Packaging                                         Other          12%
                                                                        20%
     Discrete                 64%
                                                                                                   No Program       2%
                                                                   0%     20%       40%   60%
       Hybrid          23%
                                                                                                Sum = 100%         0%   20% 40% 60%

     Process             12%


      Utilities    1%

                                                     For these attributes, the Leaders, Competitors
                  0%     20%       40%   60%   80%
                                                           and Followers have similar profiles
                                                                                                                                                  4
                                                                                                                                © ARC Advisory Group
Scope of Research
Lean and MES

 Dimensions
 •PPeople
        l
 • Processes                                  Production
                                              Management

 • Technology
 • Metrics

 Categories
 C t      i
  • Leader
                                       Maturity Matrix
  • Competitor
                              People      Processes        Technology   Metrics
  • Follower     Leader                        Best Practices

                 Competitor                  Common Practices

                 Follower                      Poor Practices

                                                                                            5
                                                                          © ARC Advisory Group
Best Practices
Lean and MES                                  People

       Who is Involved in the CI Program?
                    Internal
                            Leaders                                             Followers

     Mfg. Support                                             77%                   22%


       Plant Floor                                      68%                                 41%


               IT                                  64%                   3%

       Product
                                                  59%                     9%
     Development
         Sales &
                                             55%                         6%
        Marketing
        Customer
                                            50%                                16%
         Support
     Recv, Stock,                                                                                             Fully: Over 75%
                                      41%                                     13%
     & Shipping
                                                                                                              Partially: 50 to 75%
      Accounting                                                                                              of people
                                 36%                                      9%
      & Finance

                     0%   20%   40%         60%          80%        0%        20%         40%     60%   80%



           Leaders have Broad Involvement
                                                                                                                                      6
                                                                                                                    © ARC Advisory Group
Best Practices
Lean and MES                              People

      Who is Involved in the CI Program?
                   External

                                    Leaders                             Followers


               Suppliers            59%                           13%

         Outsourced Mfg.
                                   50%                            9%
           Operations

           Distribution to
                                        64%                      3%
            Customers

                             0%   20%     40%   60%   80%   0%    20%    40%   60%   80%
                                                                                           25% or more




       Leaders have Broad Involvement
                                                                                                                    7
                                                                                                  © ARC Advisory Group
Best Practices
Lean and MES                                                         Process

            How are Business Processes Managed?
                                           (routing, procedures, setup, etc.)



                               Leaders
                               L d                                  Followers
                                                                    F ll

  IT Systems                        86%                    16%
                                                                                                              IT Systems
                                                                                                   Business Process Mgt. in IT Systems
                                                                                                               More Detail
   Written
                              59%                              41%
  Documents                                                                                      Leader                 86%
  Institutional
  I i i       l
                        32%                                      53%
  Knowledge
                                                                                              Competitor        27%
     Verbal
                       23%                                    28%
   Instruction                                         n

      Ad Hoc 9%                                            16%
                                                                                                Follower    16%


                  0%    20%     40%       60%   80% 100% 0%    20%     40%   60%   80% 100%                0%     25%     50%     75%     100%

                                                                                                                        Primary




                             Leaders Use IT Systems for BPM
                                                                                                                                                    8
                                                                                                                                  © ARC Advisory Group
Best Practices
Lean and MES                         Process

     If BPM is "Embedded in IT systems",
                which IT systems?

                                Leaders                            Followers

           Production
                                       82%                     16%
           Mgt. (MES)
                ERP
                                       77%                          31%
               System
           Automation
                                       77%                         25%
            Systems
             Custom
                                     68%                           22%
            Application
         Separate BPM
                               27%                                 6%
          Application

                          0%     25%       50%   75%   100%   0%         25%   50%




       Leaders Use IT Systems for BPM
                                                                                                       9
                                                                                     © ARC Advisory Group
Best Practices
Lean and MES Technology

                         Portion of Employees who
                          Access a Computer Daily


                       Leader                      Competitor                   Followers

      Indirect
                            77%                          87%                        63%
      Exempt

    Indirect
    I di t
                         68%                         77%                       41%
  Non-exempt

  Direct Labor
                      49%                          51%                        25%
  Non-exempt

                 0%   20% 40% 60% 80% 100%   0%   20% 40% 60% 80% 100%   0%    20% 40% 60% 80% 100%




          All have Good Access to a Computer
                                                                                                                       10
                                                                                                      © ARC Advisory Group
Best Practices
Lean and MES Technology

              Access to Information Needed to
                     Perform their Job


                        Leaders                    Competitors                    Followers

       Indirect
                         69%                      47%                     24%
       Exempt

   Direct L b
   Di     Labor
                             72%                  43%                       35%
   Non-exempt

     Indirect
                         67%                      47%                     19%
   Non-exempt

                  0%   25%         50%   75% 0%   25%     50%    75% 0%         25%     50%   75%




    Leaders Do Better Application Selection
                                                                                                                     11
                                                                                                    © ARC Advisory Group
Best Practices
Lean and MES Technology

        What are Your MES Systems?



                            Leaders                                   Followers
                                                                      F ll
        Custom
                                      86%               5%            25%       6%
       Application

      ERP Module                68%               5%           e       31%        0%

       Standalone
                                68%                5%                  28%        6%
       Application
       Automation                                 9%                              6%
                                64%                                    28%
        System

                     0%   20%     40%       60%   80%   100%       0%     20%   40%    60%
                                                                    Current   Future




                 Leaders Use More MES
                                                                                                              12
                                                                                             © ARC Advisory Group
Best Practices
Lean and MES Technology

          Bottom line, is Technology an
      Impediment or Aid to your CI Program?
                                                                      Leaders                     Followers
                                                                           ERP                       ERP

                 Leaders                 Followers     Accelerates             32%                  6%

                      MES                    MES            Helps               41%                  25%

  Accelerates             77%                9%          No effect    14%                     t    16%


                                                        Detraction        0%                        19%
       Helps     18%                     19%
                                                         Major
                                                         M j
                                                                          0%                      9%
                                                       Impediment
    No effect        0%                      9%
                                                                     0%              25%   50% 0%           25%

   Detraction        0%                      3%
                                                                      Leaders                     Followers
    Major                                                             Automation                  Automation
                     0%                      6%
  Impediment
                                                       Accelerates             59%                     9%

                0%    20% 40% 60% 80%   0%   20% 40%        Helps         32%                      22%


                                                         No effect        5%                  t        9%



                     Leaders Successfully               Detraction        0%                        3%



                      Apply Technology
                                                         Major
                                                                          0%                        3%
                                                       Impediment

                                                                     0%    20% 40% 60% 80% 0%          20% 40%          13
                                                                                                       © ARC Advisory Group
Best Practices
Lean and MES                                          Metrics

     How and When are Metrics Calculated?
              First Pass Yield

             How is First Pass Yield Calculated?                  When is First Pass Yield Calculated?

                       Leaders             Followers                         FirstLeaders
                                                                                  Pass Yield        rst Pass Yield
                                                                                                      Followers
    Spreadsheet
                14%                        16%                    About 15 min.         23%                  0%
     Software All Responses
      Manually
                   9%                           28%                  Each hour          5%          r        3%
     Calculated

          MES               45%                0%                        y
                                                                        By shift    14%             t         6%


           ERP     14%                         3%                         Daily     14%                  16%

     Automation                                                         Weekly           5%         y    9%
                       5%     Sum = 87%        0%     Sum = 47%
      System

                  0%        20%   40%     0%        20%   40%          Monthly      14%             y        3%


                                                                      Quarterly         0%          y        0%


                                                                                   0%         20%       0%        20%




        Leaders use More Metrics More Often
                                                                                                                                         14
                                                                                                                        © ARC Advisory Group
Best Practices
Lean and MES                                               Metrics

      How and When are Metrics Calculated?
      Overall Equipment Effectiveness - OEE

                        How is OEE Calculated?                                           When is OEE Calculated?

                       Leaders                    Followers                                Leaders
                                                                                         OEE                     Followers
                                                                                                                OEE
                       OEE                      OEE
    Spreadsheet
                       23%                  16%                         About 15 min.
     Software                                                                                23%                    0%

      Manually
                   9%                       13%                            Each hour          5%                    3%
     Calculated

          MES                59%                6%                            By hift
                                                                              B shift         5%                     3%

           ERP     0%                           3%                              Daily    14%                        3%

     Automation
      System
                   9%                       0%                                Weekly          27%                    6%
                             Sum = 100%                    Sum = 38%

                  0%     20%   40%   60%   0%        20%    40%   60%        Monthly         18%                         9%


                                                                            Quarterly    0%                     0%


                                                                                        0%         20%   40%   0%        20%   40%




        Leaders use More Metrics More Often
                                                                                                                                                 15
                                                                                                                                © ARC Advisory Group
Best Practices
Lean and MES                                               Metrics

     How and When are Metrics Calculated?
              Scrap and Rework

             How is Scrap & Rework Calculated?                         When is Scrap & Rework Calculated?

                       Leaders                      Followers                   p     Leaders
                                                                            Scrap and Rework               Followers
                                                                                                         nd Rework
            Scrap and R
            S       d Rework
                           k               crap and Rework
    Spreadsheet                            t
                       23%                           31%               About 15 min.     9%                       0%
     Software
      Manually
                       0%                            25%                  Each hour          0%                   3%
     Calculated

          MES                45%                    0%
                                                     %                       By shift        23%                  3%


           ERP         18%                           6%                        Daily         18%                  19%

     Automation                                                              Weekly          18%              9%
                       5%      Sum = 81%            3%     Sum = 65%
      System

                  0%         20%   40%         0%        20%   40%          Monthly          23%         y         28%


                                                                           Quarterly     0%                   0%


                                                                                        0%         20%       0%         20%




        Leaders use More Metrics More Often
                                                                                                                                               16
                                                                                                                              © ARC Advisory Group
Conclusions
 Embed BPM in Your MES & IT systems
                                                    Automate Business Processes
   What are the impediments to your
   continuous improvement program?
                 p        p g                              Consistency
            All 106 Survey Respondents
                                                           Change Sticks




                                                             nce
                                                                                                   Embedded
                                                                                                   Business
                                                                                                      i




                                                     Performan
                                                                                                   Process




                                                                                                    Manual
                                                                                                    Business
                                                                                                    Process

                                                                    Begin                   Time
                                                                   Analysis
                                                                          Identify
Primary Obstacle: 36% “Sliding back to old ways”                       Improvement
    Source: Lean Institute Survey of Members 2/04
                                                                                  Change
                                                                                 Complete
                                                                                 C    l t


                         Make Improvement Continuous
                                                                                                                    17
                                                                                                   © ARC Advisory Group
Conclusions
 Empower the People who do the Work

   Involve people throughout the enterprise’s value stream

         Value Stream Map
          “Order to Cash”




   Provide real-time visibility and metrics               Why did you buy a MES?
                                                           Primary Reasons for MES
                                                           All 106 Survey Respondents

                                              Real-time Visibility                  59%

                                                Flexibility for
                                                                             39%
                                              Changing Demand
Identify in real-time
                                                  Historical Data           34%
 when and where to
   “Go and See”                                   Build Based
                                                                           31%
                                                on Consumption
                                                  Quality/Safety
                                                                          26%
                                                  Enforcement
                                                 Functions for
                                                                          25%
                                                Lean Six Sigma

                                                                     0%       20%         40%           60%
                                                                          Primary

                                                                                                           18
                                                                                          © ARC Advisory Group
Intersection of Lean and MES
                                                                              Best P
                                                                              B t Practices
                                                                                      ti

                                Agenda
                                                                                                 Ralph Rio
                                • Research Findings                                         Research Director
                                                                                          ARC Advisory Group
                                • Recommendations                                             rrio@arcweb.com
                                                                                              rrio@arcweb com




  This presentation is copyrighted by ARC Advisory Group (ARC). The information is
proprietary to ARC and it may be not be reproduced without prior permission from ARC.

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Intersection of lean and mes best practices r rio arc orlando 2008

  • 1. Intersection of Lean and MES Best P B t Practices ti Agenda Ralph Rio • Research Findings Research Director ARC Advisory Group • Recommendations rrio@arcweb.com rrio@arcweb com This presentation is copyrighted by ARC Advisory Group (ARC). The information is proprietary to ARC and it may be not be reproduced without prior permission from ARC.
  • 2. Where Lean & MES Intersect Agenda: Lean and MES Trends Best Practice Study Process Survey Results Recommendations 2 © ARC Advisory Group
  • 3. Market Trends Is there a connection? Improvement Q4 2005 Q1 2007 g Programs: Lean Mfg. 35% Lean Mfg. 69% Six Sigma 34% Six Sigma 52% Lean Adoption Nearly Doubles TQM 18% TQM 2% TOC 8% TOC 0% 0% 25% 0% 25% 50% 75% MES Market: 2.0 Billions ‘05 to ‘06 Market 05 06 1.5 Forecasted Grew 27.2% CAGR = 14.5% Visibility to Manage 1.0 • Agility 0.5 • Speed 0.0 '06 '07 '08 '09 '10 '11 Source: ARC Advisory Group “CPM Systems Worldwide Outlook for Discrete Manufacturing” 3 © ARC Advisory Group
  • 4. Lean and MES Respondent Survey Profile 106 Survey Respondents Revenue Over $1 billion 30% $250 million to Styles of Manufacturing Continuous Improvement Primary Improvement Program $1 billion 18% Program $25 to $250 Batch/Lot 49% Lean/TPS 39% 31% Lean million Assembly 61% Under $25 38% Lean Six Sigma 22% 21% Lines million Continuous 29% Six Sigma 14% 0% 20% 40% Job Shop 21% TQM 11% Primary Industry Packaging Other 12% 20% Discrete 64% No Program 2% 0% 20% 40% 60% Hybrid 23% Sum = 100% 0% 20% 40% 60% Process 12% Utilities 1% For these attributes, the Leaders, Competitors 0% 20% 40% 60% 80% and Followers have similar profiles 4 © ARC Advisory Group
  • 5. Scope of Research Lean and MES Dimensions •PPeople l • Processes Production Management • Technology • Metrics Categories C t i • Leader Maturity Matrix • Competitor People Processes Technology Metrics • Follower Leader Best Practices Competitor Common Practices Follower Poor Practices 5 © ARC Advisory Group
  • 6. Best Practices Lean and MES People Who is Involved in the CI Program? Internal Leaders Followers Mfg. Support 77% 22% Plant Floor 68% 41% IT 64% 3% Product 59% 9% Development Sales & 55% 6% Marketing Customer 50% 16% Support Recv, Stock, Fully: Over 75% 41% 13% & Shipping Partially: 50 to 75% Accounting of people 36% 9% & Finance 0% 20% 40% 60% 80% 0% 20% 40% 60% 80% Leaders have Broad Involvement 6 © ARC Advisory Group
  • 7. Best Practices Lean and MES People Who is Involved in the CI Program? External Leaders Followers Suppliers 59% 13% Outsourced Mfg. 50% 9% Operations Distribution to 64% 3% Customers 0% 20% 40% 60% 80% 0% 20% 40% 60% 80% 25% or more Leaders have Broad Involvement 7 © ARC Advisory Group
  • 8. Best Practices Lean and MES Process How are Business Processes Managed? (routing, procedures, setup, etc.) Leaders L d Followers F ll IT Systems 86% 16% IT Systems Business Process Mgt. in IT Systems More Detail Written 59% 41% Documents Leader 86% Institutional I i i l 32% 53% Knowledge Competitor 27% Verbal 23% 28% Instruction n Ad Hoc 9% 16% Follower 16% 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% 0% 25% 50% 75% 100% Primary Leaders Use IT Systems for BPM 8 © ARC Advisory Group
  • 9. Best Practices Lean and MES Process If BPM is "Embedded in IT systems", which IT systems? Leaders Followers Production 82% 16% Mgt. (MES) ERP 77% 31% System Automation 77% 25% Systems Custom 68% 22% Application Separate BPM 27% 6% Application 0% 25% 50% 75% 100% 0% 25% 50% Leaders Use IT Systems for BPM 9 © ARC Advisory Group
  • 10. Best Practices Lean and MES Technology Portion of Employees who Access a Computer Daily Leader Competitor Followers Indirect 77% 87% 63% Exempt Indirect I di t 68% 77% 41% Non-exempt Direct Labor 49% 51% 25% Non-exempt 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% All have Good Access to a Computer 10 © ARC Advisory Group
  • 11. Best Practices Lean and MES Technology Access to Information Needed to Perform their Job Leaders Competitors Followers Indirect 69% 47% 24% Exempt Direct L b Di Labor 72% 43% 35% Non-exempt Indirect 67% 47% 19% Non-exempt 0% 25% 50% 75% 0% 25% 50% 75% 0% 25% 50% 75% Leaders Do Better Application Selection 11 © ARC Advisory Group
  • 12. Best Practices Lean and MES Technology What are Your MES Systems? Leaders Followers F ll Custom 86% 5% 25% 6% Application ERP Module 68% 5% e 31% 0% Standalone 68% 5% 28% 6% Application Automation 9% 6% 64% 28% System 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% Current Future Leaders Use More MES 12 © ARC Advisory Group
  • 13. Best Practices Lean and MES Technology Bottom line, is Technology an Impediment or Aid to your CI Program? Leaders Followers ERP ERP Leaders Followers Accelerates 32% 6% MES MES Helps 41% 25% Accelerates 77% 9% No effect 14% t 16% Detraction 0% 19% Helps 18% 19% Major M j 0% 9% Impediment No effect 0% 9% 0% 25% 50% 0% 25% Detraction 0% 3% Leaders Followers Major Automation Automation 0% 6% Impediment Accelerates 59% 9% 0% 20% 40% 60% 80% 0% 20% 40% Helps 32% 22% No effect 5% t 9% Leaders Successfully Detraction 0% 3% Apply Technology Major 0% 3% Impediment 0% 20% 40% 60% 80% 0% 20% 40% 13 © ARC Advisory Group
  • 14. Best Practices Lean and MES Metrics How and When are Metrics Calculated? First Pass Yield How is First Pass Yield Calculated? When is First Pass Yield Calculated? Leaders Followers FirstLeaders Pass Yield rst Pass Yield Followers Spreadsheet 14% 16% About 15 min. 23% 0% Software All Responses Manually 9% 28% Each hour 5% r 3% Calculated MES 45% 0% y By shift 14% t 6% ERP 14% 3% Daily 14% 16% Automation Weekly 5% y 9% 5% Sum = 87% 0% Sum = 47% System 0% 20% 40% 0% 20% 40% Monthly 14% y 3% Quarterly 0% y 0% 0% 20% 0% 20% Leaders use More Metrics More Often 14 © ARC Advisory Group
  • 15. Best Practices Lean and MES Metrics How and When are Metrics Calculated? Overall Equipment Effectiveness - OEE How is OEE Calculated? When is OEE Calculated? Leaders Followers Leaders OEE Followers OEE OEE OEE Spreadsheet 23% 16% About 15 min. Software 23% 0% Manually 9% 13% Each hour 5% 3% Calculated MES 59% 6% By hift B shift 5% 3% ERP 0% 3% Daily 14% 3% Automation System 9% 0% Weekly 27% 6% Sum = 100% Sum = 38% 0% 20% 40% 60% 0% 20% 40% 60% Monthly 18% 9% Quarterly 0% 0% 0% 20% 40% 0% 20% 40% Leaders use More Metrics More Often 15 © ARC Advisory Group
  • 16. Best Practices Lean and MES Metrics How and When are Metrics Calculated? Scrap and Rework How is Scrap & Rework Calculated? When is Scrap & Rework Calculated? Leaders Followers p Leaders Scrap and Rework Followers nd Rework Scrap and R S d Rework k crap and Rework Spreadsheet t 23% 31% About 15 min. 9% 0% Software Manually 0% 25% Each hour 0% 3% Calculated MES 45% 0% % By shift 23% 3% ERP 18% 6% Daily 18% 19% Automation Weekly 18% 9% 5% Sum = 81% 3% Sum = 65% System 0% 20% 40% 0% 20% 40% Monthly 23% y 28% Quarterly 0% 0% 0% 20% 0% 20% Leaders use More Metrics More Often 16 © ARC Advisory Group
  • 17. Conclusions Embed BPM in Your MES & IT systems Automate Business Processes What are the impediments to your continuous improvement program? p p g Consistency All 106 Survey Respondents Change Sticks nce Embedded Business i Performan Process Manual Business Process Begin Time Analysis Identify Primary Obstacle: 36% “Sliding back to old ways” Improvement Source: Lean Institute Survey of Members 2/04 Change Complete C l t Make Improvement Continuous 17 © ARC Advisory Group
  • 18. Conclusions Empower the People who do the Work Involve people throughout the enterprise’s value stream Value Stream Map “Order to Cash” Provide real-time visibility and metrics Why did you buy a MES? Primary Reasons for MES All 106 Survey Respondents Real-time Visibility 59% Flexibility for 39% Changing Demand Identify in real-time Historical Data 34% when and where to “Go and See” Build Based 31% on Consumption Quality/Safety 26% Enforcement Functions for 25% Lean Six Sigma 0% 20% 40% 60% Primary 18 © ARC Advisory Group
  • 19. Intersection of Lean and MES Best P B t Practices ti Agenda Ralph Rio • Research Findings Research Director ARC Advisory Group • Recommendations rrio@arcweb.com rrio@arcweb com This presentation is copyrighted by ARC Advisory Group (ARC). The information is proprietary to ARC and it may be not be reproduced without prior permission from ARC.