In this webinar, we explore how integration, automation, and intelligence capabilities can be used to connect people, processes, and content across organizations—and with customers and other business partners. Want to follow along with the webinar replay? Download it here for FREE: https://info.aiim.org/the-metamorphosis-of-content-services-5-ways-that-automation

1. Underwritten by:
#AIIMYour Digital Transformation Begins with
Intelligent Information Management
The Metamorphosis of Content Services:
5 Ways That Automation, Integration, and
Intelligence Are Redefining This Strategy
Presented DATE
An AIIM Webinar presented July 17, 2019

2. Underwritten by:
#AIIMYour Digital Transformation Begins with
Intelligent Information ManagementYour Digital Transformation begins with
Intelligent Information Management

3. Underwritten by:
Today’s Speakers
Peggy Winton
President & CEO
AIIM
Stephen Ludlow
VP, Product Marketing, OpenText
AIIM Board of Directors
Host: Theresa Resek, CIP
Director
AIIM

4. Underwritten by:
Volume and Velocity and Variety, oh my!

5. Underwritten by:
With Chaos Comes a new Demand

6. Underwritten by:

7. Underwritten by:
Enter Content Services
How do we give users access to the information they need,
when and where they need it, and in the best format for
performing a particular business application or function?
It takes 5 capabilities…

8. Underwritten by:
Capability #1: Break down silos and ensure seamless
information flows

9. Underwritten by:
The Dreaded Shared Drives…

10. Underwritten by:
Content traverses traditional application silos
Archive
Content
Platform
On premise SAP
Business Applications
Productivity Cloud
Customers
SAP Cloud
Applications
3rd Party
Cloud Applications
One key advantage
of a content
platform is the
ability to connect
applications and
support information
flows

11. Underwritten by:
Capability #2: Use content automation to your
greatest advantage
From expensive, complicated, long implementation
cycles
To automation solutions that are more nimble, more
agile, and more easily deployed by the business

12. Underwritten by:
Workspaces and three types of automation
Low code applications to support
repeated workflows
Assisted content collection
Autocompletion in interactive forms
Automated forwarding of work items
Rule based routing
Escalation and exception handling
Enterprise application orchestration
Template based content assembly
…
Low code platforms orchestrate
business application integration
Collaboration through business
application workspaces
Assisted filing & content classification
Automated security & indexing
Completion checks
Content analytics & recommendations
Content centered workflows
Configurable event actions
Content generation from templates
…
Collaborative workspaces drive
content based ad-hoc collaboration
Fully automated processing of structured
inbound & outgoing documents
Automated intelligent capture
Intelligent reconciliation
Initiation of ERP transactions
Rule based approval routing
Assisted exception handling
Automated booking
High volume event-based content delivery
…
Generic frameworks to automate
more inbound content types
Repeatable Collaboration Process Rigour Applications and Case Mgmt.

13. Underwritten by:
Capability #3: Integrate content capabilities into Line
of Business applications

14. Underwritten by:
It’s not that easy

15. Underwritten by:
Content Flows Through Value Chains
Contract
Solution
Specification
Technical
Transmittals
Change
Request
Requirements
Specification
RfQ
Commercial
Offer
Sales
Order
Supplier
Invoices
Proof
of Delivery
Customer
Invoice
Acceptance
Hand-Off
Comissioning
As-Built
Install
Protocol
Material
Datasheets
Product
Documents
Customer
Instruction
CRM
SAP ERP
COLLABORATION
OPPORTUNITY
& OFFER
ORDER
ENGINEERING
& PROJECT
PRODUCT
ASSET &
DELIVERY
AFTER SALES
OPPORTUNITY EQUIPMENT
DELIVERY
INVOICEPRODUCT /
MATERIAL
ACCOUNT
ORDER
PROJECT
QUOTE
Opportunity to Revenue
…and applications

16. Underwritten by:
Content Flows Through Value Chains
CRM
SAP ERP
COLLABORATION
OPPORTUNITY
& OFFER
ORDER
ENGINEERING
& PROJECT
PRODUCT
ASSET &
DELIVERY
AFTER SALES
OPPORTUNITY EQUIPMENT
DELIVERY
INVOICEPRODUCT /
MATERIAL
ACCOUNT
ORDER
PROJECT
QUOTE
Opportunity to Revenue
…and applications
COMMERCIAL

17. Underwritten by:
Capability #4: Transition to cloud-based Content
Services

18. Underwritten by:
The Future of Content Services is Hybrid!
The
connected
nature of
content
requiires a
hybrid
approach.

19. Underwritten by:
Capability #5: Make use of machine- and human-
generated content at scale

20. Underwritten by:
Use Cases
• Use in manual and automated
business processes
• Contains intelligence required for
decision making,
• Requires special storage and handling
Use Cases
Content Revolution – Humans and Machines
• easily indexed,
• easily meta-tagged,
• standard creation tools,
• human creation
• Difficult to index
• Componentized content
• Exotic creation tools
• Device and Human creation
Traditional Content Future Content

21. Underwritten by:
Industry leading partnership – OpenText and SAP
The market leading Digital Content Platform supporting SAP
customers to become Intelligent and Connected Enterprises
1 Team: SAP
tested, licensed
and unified support
5000+ joint
customers
12+ Solution
Extensions and 9+
Cloud Solutions
#1 SAP ISV
partner
Ongoing
roadmap
alignment
12 year Pinnacle
award winning
Future proof
solutions aligned
to SAP Strategy
Stable, industry
benchmark
partnership
Complete suite
with flexible
deployment options
Simplified
contracting and
support
Mature market
validated solutions
Customers
benefit from
constant
Co-Innovation

22. Underwritten by:
We Are All Information Companies

23. Thank you for joining the webinar!
Visit us on https://www.sap.com/products/enterprise-content-management.html
Forrester TEI
Infographic Infographic based on the Forrester TEI study:
Intelligent Content
Management eBook Intelligent Content Management eBook
Demo Integrated ECM Demo with voice over: Voice over demo
Customer Success
Stories
• UNIDO Customer Story
• NRG Customer BTS
• Bangkok Airways
• Gainesville Regional Utility customer testimonial video
• MAN Diesel & Turbo BTS
Forrester Webinar Forrester Webinar replay: Forrester Webinar:

24. Underwritten by:
#AIIMYour Digital Transformation Begins with
Intelligent Information Management