In this webinar, we identify the pros and cons of cloud content services so that you can better determine its suitability for your unique use case. Want to follow along with the webinar replay? Download it here for FREE: https://info.aiim.org/the-pros-and-cons-of-cloud-content-services

1. Underwritten by:
#AIIMYour Digital Transformation Begins with
Intelligent Information Management
Webinar Title
Presented DATE
The Pros & Cons of Cloud Content Services:
An Evaluation Criteria That Will Make Business Users & IT Happy
An AIIM Webinar presented September 11, 2019

2. Underwritten by:
#AIIMYour Digital Transformation Begins with
Intelligent Information ManagementYour Digital Transformation begins with
Intelligent Information Management

3. Underwritten by:
Today’s Speakers
Peggy Winton
President & CEO
AIIM
Jon Schupp
VP of Cloud Services - Americas
OpenText
Host: Theresa Resek, CIP
Director
AIIM

4. Underwritten by:
Peggy Winton
President & CEO
AIIM
Introducing our Featured Speaker

5. Digital
Transformation:
3 key
organizational
focus areas
1) IT processes and their modernization
(58%, to give them more business agility);
2) Information Governance (42%, to
make their information assets more
findable, accurate, and accessible to
machines);
3) Customer Experiences (39%, to
increase value to customers and head off
potential digital disruptors).

7. OpenText Confidential. ©2019 All Rights Reserved. 7
OpenText areas of focus
User
Experience
Widget-based design,
responsive, role-
based
Intelligent
Automation
Automate common
content-centric
tasks
Connect content to
digital business to
fuel processes
Information
Governance
Address compliance,
security and
privacy
Cloud
Content Services
consumed in the
cloud
Digital Business
& Digital Workplace

8. It’s
complicated!
44%
37%
24%
34%
10%
9%
Our efforts to modernize our
information infrastructure are
hampered by the mission-critical
functions performed by our legacy
systems.
Accessing content across different
content platforms is a major
challenge for our knowledge
workers.
Agree or Disagree?
No opinion Somewhat agree Strongly agree

9. OpenText Confidential. ©2019 All Rights Reserved. 9
Manage your information Sprawl
Your
Company
The OpenText Cloud enables the
“API economy”
Your
Customers
A
PI
s
A
PI
s
OpenText Cloud

10. A single
content
repository?
False hope!
31%
33%
23%
6% 7%
1-2 platforms 3-4 platforms 5-6 platforms 7-8 platforms more than 8
platforms
Approximately how many content management
platforms are currently in active use in your
organization?

11. Not likely to
change
13%
35%
39%
12%
2%
A lot more
than now
More than
now
About the
same
Less than
now
A lot less than
now
How many content management platforms do
you think you will have in two years?

12. OpenText Confidential. ©2019 All Rights Reserved. 1
2
94% of enterprises already use a cloud service.
The hybrid world is upon us
On-prem
ECM
Private
cloud ECM
for
a new
divisionHyperscaler
of choice
for
corporate
applications
On-prem
SAP
Captur
e
(SaaS)
Archiving
(on-prem)
Archivin
g
(SaaS)
Success-
Factors
(SaaS)
Workday
(SaaS)
Salesforce
(SaaS)

13. A rising portion of
critical business
content (now
54%) remains
OUTSIDE those
content
management
systems
 .
2018 2013
0% 2.8% 2.7%
10% 5.4% 6.8%
20% 7.6% 8.3%
30% 10.1% 12.2%
40% 10.1% 8.6%
50% 10.8% 11.6%
60% 12.7% 9.8%
70% 14.6% 13.1%
80% 12.3% 10.1%
90% 13.6% 16.9%
Average % 54.4 53.5
What proportion of your unstructured content and information (excluding
emails) would you say is stored in enterprise systems (ERP, HR, Finance,
CRM, Project Management, LOB, etc.) INSTEAD OF in a Content
Management/DM system(s) -- and is not accessible through your Content
Management/DM system(s)?

14. The usual
suspects!
35%
46%
41%
28%
31%
30%
35%
14%
3%
hard drives on individual…
department shared drives
organization shared drives
On-premise ECM platforms
On-premise content services…
Cloud-based content services…
On-premise SharePoint…
Cloud-based SharePoint and…
Other (please specify)
FromWHERE are you trying to migrate content?

15. To theCloud!
17%
20%
20%
33%
25%
40%
25%
31%
2%
hard drives on individual…
department shared drives
organization shared drives
On-premise ECM platforms
On-premise content services…
Cloud-based content services…
On-premise SharePoint…
Cloud-based SharePoint and…
Other (please specify)
Where are you trying to migrate contentTO?

16. OpenText Confidential. ©2019 All Rights Reserved. 1
6
• Off Cloud
• Behind the Firewall
• You manage, upgrade
and update the software
• Requires your
resources and hardware
• Multiple Vendor
Relationships for
Software Support,
Application Mgmt,
Infrastructure Mgt,
Security & Threat
Prevention, Database &
OS Mgt etc.
• OT Software on 3rd
Party Hyperscalers
• Requires Automation
scripts, services from
3rd party cloud and an
implementation partner.
• Complex set of
relationships and tooling
• OT Software
(Containerized) on 3rd
party cloud (eg: GCP)
• Tightly couples
• Single Vendor
relationship (OT)
• Automated
Deployments
• GCP and OT help for
migration on workloads
The Path to Cloud Adoption
Pattern1
Pattern 2
Pattern 3
Pattern 4
• Native Cloud
applications and
services
• Micros-services based
architecture
• Self-service
configuration and
monitoring tools
• Consumption-based
model
• CI/CD Automated
Blue/Green
Deployments
Pattern 5

17. StatusofTransitionto
theCloud
For over 8 in 10
organizations,cloud
capabilitiesare now a
key partof the
solution.
36%
12%
48%
4%
Moving towards the
cloud
Moving towards on-
premise
Moving towards a
hybrid of cloud and…
Moving towards
outsourcing
IN GENERAL, in which direction are your
organization's delivery/deployment
methods for information management
changing over the next 12 months?

18. OpenText Confidential. ©2019 All Rights Reserved. 1
8
OpenText Cloud – any to any business integration
Leading
Applications
Productivity
Suites
Customers
salesforce
LoBs
PartnersOn-premise
Developer
CSP
xECM
Documentu
m OTMM
…
OpenText
Cloud

19. 16%
42%
33%
9%
A significant problem A problem Not a problem at all No opinion
How significant a problem is this? Migrating
information from on-premises repositories to cloud
repositories.

20. Why?
Concerns about security?
Fear of loss of control of on-premises
processes?
Questions over dependability?
Other concerns/barriers?

21. OpenText Confidential. ©2019 All Rights Reserved. 2
1
The cloud challenges
Are we giving up
too much control?
Which workloads
should move to the
cloud? Are some
better suited then
others?
The move to
cloud doesn’t follow a
single path.
There are many patterns
to consider when
mapping your journey to
the cloud.
Which cloud is
best for us?
Hyperscaler,
private, hybrid, all
of the above?
Will the cloud be
secure enough for my
needs? What about our
compliance needs?

22. Accessvs.Control
Littlehaschangedover
thepastdecadeinthe
tightropeactthat
organizationsfeelthey
mustwalkbetween
supportingthebusiness
andprotectingthe
business.
2018 2008
1 = 100% control 1.9% 1.5%
2 11.3% 7.6%
3 19.8% 22.8%
4 31.9% 38.3%
5 23.9% 20.1%
6 9.6% 8.9%
7 = 100% access 1.7% 0.8%
4.00 3.98
On a continuum from 1 ("we're completely focused on CONTROL
issues") to 7 ("we're completely focused on ACCESS issues"), where
on the following scale does your organization strike this balance?

23. ToConsider:
“Lift & Shift” doesn’t work
Many cloud services are only used for day-to-
day file sharing and not content management
heavy lifting
Much ECM content remains on premises – or
migrated to the cloud in “private clouds”
Cloud at scale isn’t a cheaper option
Sometimes there’s not enough of a compelling
reason

24. OpenText Confidential. ©2019 All Rights Reserved. 2
4
Gaining an information advantage with cloud
Optimize
existing on prem
EIM applications
with Enterprise
Managed
Services
Move existing
EIM workloads
to the cloud to
lower costs,
improve agility
and drive
innovation.
Cloud first
deploying native
applications and
services born in
the cloud.
Deploy using a
hyperscaler cloud
(e.g. GCP) to
accelerate growth
and address data
sovereignty and
compliance
requirements
Integrate SaaS
applications to
offer efficiency
and flexibility of
SaaS
applications to
meet specific
use cases
Customization / Secure / Flexibility
Standardization/TCO
Enterprise Managed
Services
Enterprise Managed
Services
OpenText Cloud
or 3rd party cloud
Enterprise Managed
Services
OpenText
Cloud
Core Applications
Enterprise Managed
Services
OT2
Services
Enterprise Managed
Services
OpenText
OT2 Platform
OpenText reselling
3rd party cloud
Core
Applications
3rd party
services

25. Options
 A hybrid approach leverages the best of both worlds in
what could be called a mash-up of on-prem and off-
prem resources
 Allows workloads and data to move between on-prem
repositories and private or public clouds in a flexible
and compliant way as demands, needs, and costs
change
 Regardless of whether the user is accessing a
document in the cloud or behind the firewall, they
would see the same version using the same simple,
easy-to-use product across all of their devices.

26. OpenText Confidential. ©2019 All Rights Reserved. 2
6
By moving to the OpenText Cloud, Pacific Life was able to redeploy
IT resources from routine operations to supporting strategic
initiatives.
We’re much more agile in delivering our solutions now that we’re leveraging
OpenText Cloud Managed Services. We’re not dealing with the red tape internally to
get servers spun up or deal with networking or storage. That’s all managed by
OpenText... it’s much more efficient.
OpenText hybrid customer
Read the full story here: https://www.opentext.com/file_source/OpenText/Customers/en_US/PDF/pacific-life-18-en.pdf

27. OpenText Confidential. ©2019 All Rights Reserved. 2
7
Want to learn more?
https://www.opentext.com/info/webinar-series

28. OpenText Confidential. ©2019 All Rights Reserved. 2
8
opentext.com
twitter.com/opentext
linkedin.com/company/opentext