1. Akhil Bhan
Mobile: +91 8860729992 Email: akhilbhn@gmail.com
To obtain a positionwithina progressive companywhere my technical and analytical skills can
be applied enhanced and where rewards are based on performance and contribution.
BRIEF OVERVIEW
 Detail oriented and motivated self-starter with over 4+ years of overall IT industry experience in the IT
Infrastructure Services, IT Operations, Application Support services and Server Support.
 Seasonedprofessional, with outstanding project planning, execution, monitoring skills with ability to support
multiple simultaneous projects in a matrix organizational structure
 Proven abilities in IT operations, IT Infrastructure, Team leadership, Project management, Systems analysis, Asset
management, and Migration and Customer interaction.
 Applicationarea expertiseinfollowing technologies SCCM2007/2012, Novell Client, Citrix, TBA, HP Quick Test
Professional, Microsoft Outlook, Lotus Notes etc.
 Key responsibilities were software deployment and client remediation .
 Working knowledge of Imaging through MDT and ADK Tools.
 Certified ITIL Foundation IT Service Lifecycle.
 Workingknowledge of IT Toolslike Remedy, Service Now, Jira, Rescue and Peregrine.
 Certified Juniper Network Internet Associate (Securing 76%)
PROFESSIONAL EXPERIENCE
HCL Technologies, Noida Sec-126
Designation: Specialist ( L2 )
Duration: July 2015 to till now
Skills Used: Client installation, Client troubleshooting, SCEP antivirus installation and troubleshooting and Trainings.
Operations & Functional Responsibilities- Client ( CEVA Logistics )
 Currentlyworking for Sharedservice in SCCMteam(Level 2.1). Administrating SCCM2012 and Running SQL
queries to pull information from SCCM database for Custom Reports.
 Worked with a team for implementation of SCCM 2012.
 Client agent installation, Hardware inventory, Software inventory.
 SCEP Antivirus remediation and troubleshooting.
 Generating Monthly custom reports and SCEP reports.
 Creating and representing CAB reports for SCEP antivirus.
Technical Responsibilities
 Installation/up gradation ofClient andapplicationonthe project under Migrationfrom SCCM2007 to SCCM
2012.
 Workingextensivelyon the root cause for failure of application and client during installation and client
installation using SCCM 2012.
 Meeting and exceeding client requirement as per the process and policy.
IHG IT Services India Pvt Ltd (Corporate Office), Gurgaon
Designation: Product Support Analyst ( L2 )
Duration: Aug 2013 to July 2015
Skills Used: Client installation, Client troubleshooting, Packagingof Software’s, IT Infrastructure Support, Knowledge
Management, Team Management, Training, Process improvement.
Role: System Admin ( L2 )- Firm wide Support Duration- Aug’13- Jun’15
Reporting To: Manager– IT Infrastructure Services, Gurgaon

2. Operations & Functional Responsibilities
 Dailymonitoring of Primary/ SecondarySites, Server HealthCheck, PatchDeployment Report/ Software
Deployment Reports
 Software Distribution and deployingSCCMClient centrallythroughSCCMServer.
 Maintaining UAT to give 100% acceptance while working withthe Qualityteama ndclients
 Testinginstallation of Software.
 Creation ofMonthlyReport for Package Status (Targeted/Installed).
 Dealing withclients on mails andcalls to resolve the queries andissue duringthe UAT.
Technical Responsibilities
 Installation/up gradation ofPackagesand applicationon the project under Migration from SCCM 2007 to
SCCM 2012 tool using System Management Tool.
 Deployment and management of application based on SCCM.
 Workingextensivelyon the root cause for failure of application during instal lation using SCCM 2012.
 Creation ofnew Reports for Queue Management for Globallyinstallation of new Application and latest
version.
Progressive InfoTech, Gurgaon, India
Designation: Senior IT Support Engineer
Duration: Dec 2011 to Aug 2013
Skills Used: Technical Support, IT hardware andsoftware support, IT Operations, IT Infrastructure Support, Project
Management, Knowledge Management, Team Management, ITAsset Management, Training, Process improvement,
Client & Vendor interaction
Role: IT Shift Spoc - Firm wide IT Infrastructure & Operations Support Duration- Dec’11- Aug’13
Reporting To: Group Lead – IT Infrastructure Services, Gurgaon
Responsibilities:
As the current assignment working onsite in AonHewitt (Corporate Office), Gurgaon
Project: Aon migration from Windows XP to Windows 7
 Creation ofnew Reports for Queue Management for Globallyinstallation ofnew Applicationandlatest version.
 Meeting and exceeding client requirement as per the process and policy.
 Workingon UAT, i.e. User acceptance testing onthe alreadyrunning applications inproduction and checking the
installation after deployment
-
Operations & Functional Responsibilities
 Ensuring correct support team strengthbypreparing staffingschedules andmaintaining team head counts, we
call it Support Scheduling (Makingsure that we have specialists for all set of applications on 24x5 basis)
 Providing Level 1 and Level 2 support for all AonHewitt Servers and acting as a centralpoint of contact to various
business partners.
 Maintaining documentation from technical & functional aspects .
 Preparation ofInventoryreport onregular basis including Registrykey& signature keyandother details of
patches.
 Stand up to team members and help them work through challenges and project delays, etc
Technical Responsibilities
 Installation and trouble shooting
 Problem determination & Troubleshoot
 Error log analysis
 Software Installation
 Monitoring and Administration of all Deployment Software and Patches
APS Technology Pvt Ltd, Dwarka, India

3. Designation: IT Support Engineer
Duration: Dec 2010 to June 2011
Skills Used: Technical Support, IT hardware andsoftware support, IT Operations, IT Asset Management, Client &
Vendor interaction
Role: Technical Support Engineer Duration- Dec’10- June’11
Reporting To: Team Lead – IT Services, Gurgaon
Responsibilities: Worked onsite for PowerGrid Corporation of India & State Bank of India (all branches), Gurgaon
 Analyze andsupport complex businessIT processes and IT requirements for all of offices, to addressvarious firm
functions’ needs through in-depth business impact analysis and end user interaction
 Work closelywith the client management teams to understand IT needs and identify IT requirements for IT
related services
 Conduct research, evaluates alternative solutions and makes recommendations to clients, 3rd parties, and
internal partners to provide value-added solutions
 Provide input to functional and technicalsystem designs as an expert on IT needs and domain knowledge
 Assist in analysisof current processes and is able to propose recommendations for process improvements
 Negotiate SLA’s between HUB-IN and business sponsors of various processes
 Execute testing and ensure the product meets with acceptance criteria. Reviews and validate product
documentation
 ResolvingIT hardware andnetworking relatedissues across offices in Gurgaon
 Providing trainingto clients onvarious basis
 Co-ordinate withtechnical teamof PGCI & SBI ondailybasis.
ACADEMIC QUALIFICATION
Professional Education
 Ba chelor Of Engineering (Electronics & Telecommunication) From Shivaji University,
Ma harashtra.
TECHNCIAL SKILLS
- ITIL Foundation IT Service lifecycle Certified.
- Proven skillsingatheringrequirements, documenting specifications.
- Microsoft Outlook, Lotus Notes, WebEx.
- Basic SQL knowledge.
- Workingknowledge of IT Toolslike Remedy, Service Now, Jira, Rescue andPeregrine.
- Good Knowledge of Ms Office (Excel, Power point, Word).
- Good understanding of OperatingSystem, Networking andDatabase System concepts.
PERSONAL DETAILS
Date of Birth: 30-01-1988 Address: Flat No-C103, Kesar GardenApartment’s, Sector 48, NOIDA. ( UP)