Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
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This document provides tips and resources for library staff to better serve patrons with limited or no English language skills. It discusses the importance of using visual aids, speaking slowly, being aware of body language, teaming up with colleagues who speak the patron's language, and learning a few simple words in other languages. The document includes links to statistics on non-English languages spoken in the US and Canada, as well as other resources on clear communication, multicultural communication, and teaching English as a second language.
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Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
- 1. Serving ESL & Non-English Speaking Patrons in the Library Cate Carlyle ALA Editions Webinar April 2014
- 3. Teaching English as a Second Language (TESL) Centre, Saint Mary’s University , Halifax NS
- 5. Collection http://www.decoist.com/2012-05-25/creative-tips-for-displaying-collections-with-style/
- 10. 2.9 1.6 1.4 1.3 1.1 1.1 Languages Other Than English Spoken at Home Chinese Tagalog Vietnamese French German Korean *numbers in millions
- 12. Poll #1: Have you ever had a difficult interaction while serving a user with limited or no English language skills? *Tip… speaking louder doesn’t help freedigitalphotos.net
- 15. Body language
- 16. www.tofugu.com
- 17. Garymorland.com
- 19. Visual aids are your friend…. show don’t tell.
- 24. freedigitalphotos.net Two heads are better than one
- 25. Poll #2: Are you comfortable calling in a colleague during a very difficult transaction?
- 26. Seattle Public Library http://lmnarchitects.com
- 28. Balance
- 29. Questions?
- 31. Looking for a book? http://www.smu.ca/academic/tesl/search.html
- 38. www.tidymom.net
- 41. Staff Picks
- 45. Poll #3: Have you learned a few words in different languages that you use with your patrons?
- 48. ITS TIME FOR THE FOODIE PROGRAM IN THE APA RM. HANG WITH YOUR PEEPS TODAY AT 12! YOURE WELCOME TO BRING SOMETHING TO NOSH ON. RSVP ASAP AT THE CIRC
- 49. The Annual Fall Clean-Up Day will be held on Saturday October the 20th from 9:00 a.m. to 3:30 p.m. at the Anyplace Township Dump. Garbage must be brought in pick-up trucks or cars. No hazardous materials will be accepted at this time. All garbage must be unloaded by hand. Organize your garbage with wood on top, then metal objects, then tires on the bottom. This dump is open to Anyplace Township Residents only. Dumping charges will be $10 per vehicle. Annual Fall Clean-Up Day Residents Only Date: Saturday, October 20, 2013 Time: 9:00 A.M. to 3:30 P.M. Place: Anyplace Township Dump Cost: $10 per vehicle http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm#do
- 50. www.division1.ca
- 51. Everyone smiles in the same language
- 52. Email: cate.carlyle@smu.ca Statistics Canada : http://www12.statcan.gc.ca/nhs-enm/2011/as-sa/99-010-x/99-00-010-x2011001- eng.cfm#a1 US Census Bureau: http://www.census.gov/newsroom/releases/archives/education/cb13-143.html Pinterest: http://www.pinterest.com/tesllibrary/ Clear writing: http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm Body language: http://www.usingenglish.com/articles/speak-english-with-body-language.html http://www.amanet.org/training/articles/Multicultural-Communication-Tips.aspx
- 53. Questions?