Identifying Collaboration Know-How from Action Patterns in Distributed Teams
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SECOND INTERNATIONAL SYMPOSIUM ON DATA-DRIVEN PROCESS DISCOVERY AND ANALYSIS SIMPDA 2012. Learn more on http://www.aristotele-ip.eu/
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Identifying Collaboration Know-How from Action Patterns in Distributed Teams
- 1. University of Innsbruck School of Management Information Systems Identifying Collaboration Know-How from Action Patterns in Distributed Teams SECOND INTERNATIONAL SYMPOSIUM ON DATA-DRIVEN PROCESS DISCOVERY AND ANALYSIS SIMPDA 2012 Campione d‘Italia, Italy Isabella Seeber, Ronald Maier
- 2. University of Innsbruck – Isabella Seeber 2 source: peaksalesrecruiting.com
- 3. University of Innsbruck – Isabella Seeber Driving team performance through collaboration 3 source: mosaik.co.at Know-how describes knowledge about procedures (Garud, 1997) Collaboration know-how describes how a team coordinates and integrates its actions to work with members of the team (Majchrzak et al. 2005) how to assign responsibilities how to agree on goals how to structure task
- 4. University of Innsbruck – Isabella Seeber Understand collaboration know-how from UGC • It is important to understand how people actually behave and use technology in groups (Andriessen, 2002) • Collaboration software allows gathering user generated content • Identify patterns of collaboration comprising generating ideas, reducing ideas, clarifying ideas, organizing concepts, evaluating concepts, and building shared understanding (de Vreede and Briggs 2009) 4 source: telegraph.wisecodes.com
- 5. University of Innsbruck – Isabella Seeber How can we identify collaboration patterns with process- mining techniques from communication logs gathered in collaborative settings? 5 ThinkLet/ActionPattern I Conceptual Model I Case Example I Outlook
- 6. University of Innsbruck – Isabella Seeber ThinkLet – OnePage / Action Pattern Choose this thinkLet… • … to generate a few (less than 80 or so) comments on one topic • … when 5 or fewer people will brainstorm together • … when 6 or more people will brainstorm for fewer than 10 minutes • … […] Input: the brainstorming question Output: a set of comments in response to a brainstorming question or prompt Steps: • Make sure the participants understand the brainstorming question or prompt. Say this: If you have any questions with respect to the brainstorming question or assignment, please speak up. • If necessary, facilitate a verbal discussion to address any understanding difficulties. If necessary, re-formulate the question or prompt. • Inform the participants of time limits, if any. • Let the participants contribute comments until they run out of ideas 6
- 7. University of Innsbruck – Isabella Seeber Coding Schema – Example 7 Person Time Content Action Reese 3:05 How about a wiki-like approach proposeOption Robin 3:05 Yeah, I assume you have to use a system on top which then links to the specific documentation… supportOption Skyler 2:51 Good, idea but a wiki takes a lot of time supportOption ChallengeOption Robin 3:10 How should we go on? AskOption Reese 3:12 We should discuss all together AnswerOption
- 8. University of Innsbruck – Isabella Seeber Conceptual model 8
- 9. University of Innsbruck – Isabella Seeber Case Example • Laboratory Experiment investigating collaborative writing • 6 teams with 3 members • Task: write a report on how to improve knowledge management in a fictional organization • Treatment group: task description and structured description how to run through the collaboration activities • Control group: task description plus a list of steps to fulfill the task that is brainstorm, converge, write and evaluate 9
- 10. University of Innsbruck – Isabella Seeber Brainstorming in selected teams 10 Control groups: Treatment group:
- 11. University of Innsbruck – Isabella Seeber Interpretation & Conclusion • The treatment group adopted collaboration facilitation of the OnePage thinkLet • Further analysis showed that changes in collaboration patterns can be visualized • Limits in interpretation: e.g., switch from generate to converge • Coordination problems impact team performance negatively facilitate teams with collaboration know- how in the form of action patterns 11
- 12. University of Innsbruck – Isabella Seeber Outlook • Using social network analysis to drive understanding of dynamic role differentiation in teams • Adapt coding schemes to benefit from automated process-mining • From describing collaboration behavior via understanding collaboration patterns to diagnosing collaboration know-how and facilitation improving team performance 12
- 13. University of Innsbruck – Isabella Seeber Contact Isabella Seeber isabella.seeber@uibk.ac.at University of Innsbruck School of Management Information Systems I Universitätsstraße 15 6020 Innsbruck, Austria Thank you for your attention!