Talk by Ilanchezhian Ganesamurthy, Solution Architect at EVRY on the topic "Conversational AI - Alexa in enterprise" at AWS Community Day, Bangalore 2018

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BENGALURU

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Conversational AI –
Alexa in Enterprise
Ilanchezhian Ganesamurthy | 06-OCT-2018

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Modern Way Vs Smart Way
3
• Consumes 2 to 4 Mins with lots of friction
• Huge discomfort for user opening and closing 3 apps
1. Search & take the Smart Phone
2. Unlock the phone
3. Navigate and Open Outlook app
4. Open my Calendar
5. Check my first meeting
6. Identify the Meeting’s Office Location
7. Navigate and Open Google Map – Type info
8. Identify and remember traffic time to
meeting’s office
9. Navigate and Open Uber App
10.Choose the correct office address
11.Book ride at specific time
12.Don’t forget to close the app & Mobile phone
Modern Way (Mobile Way)
• Consumes 5 - 10 Secs with less or No friction
• Not required even to touch or see any devices
Smart Way (VoiceFirst Way)
Talk to Alexa thru Jane and book ride to
office
1. Hey Alexa, Ask JANE to book a ride
to office
 Not interrupting the current work.
Continue enjoying your coffee

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4
 Cloud Solution Architect
 Working on Emerging Technologies,
Cloud-Native Architecture, AWS Cloud
& Cognitive Service
 Currently focus on Conversational AI,
Alexa
 19 Years of Software Development
 4 years working on AWS
 Working with EVRY India – Digital
Innovation Labs
EVRY
• Revenue $1.5 bn
• #1 Financial Services in Nordics
• Leading IT services in Nordics
• Creating Digital Advantage to Tomorrow’s Leader

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CUI - Predictions & Trends
Source: https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-of-exponential-change/
By 2020, the average person will have
more conversations with bots than with
their spouse… 
85%
of customers by 2020, will manage their
relationship with the enterprise without
interacting with a human
30%
of web browsing sessions by 2020, will
be done without a screen

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1st Gen:
Punch Card,
Memory Register,
CLI

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1st Gen:
Punch Card,
Memory Register,
CLI

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1st Gen:
Punch Card,
Memory Register,
CLI
2nd Gen:
Pointers &
Sliders

9. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
1st Gen:
Punch Card,
Memory Register,
CLI
2nd Gen:
Pointers &
Sliders

10. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
1st Gen:
Punch Card,
Memory Register,
CLI
2nd Gen:
Pointers &
Sliders
3rd Gen:
Touch
Screen

11. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
1st Gen:
Punch Card,
Memory Register,
CLI
2nd Gen:
Pointers &
Sliders
3rd Gen:
Touch
Screen

12. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
1st Gen:
Punch Card,
Memory Register,
CLI
2nd Gen:
Pointers &
Sliders
3rd Gen:
Touch
Screen
4th Gen:
Conversational
Interface

13. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
1st Gen:
Punch Card,
Memory Register,
CLI
2nd Gen:
Pointers &
Sliders
3rd Gen:
Touch
Screen
4th Gen:
Conversational
Interface

14. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
1st Gen:
Punch Card,
Memory Register,
CLI
2nd Gen:
Pointers &
Sliders
3rd Gen:
Touch Screen
4th Gen:
Conversational
Interface
UI Generation
Human-Computer
Interaction(HCI)Difficulty
Level
 HCI difficulty level decreases
gradually
 Mass adoption of computing

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Conversational User Interface
Screen-based Screen-less
Smart
speakers
Smart
Chatbots
Smart IoT
Devices Smart
Robots
Amazon
Echo
Google
Assistant
Smart
Mobiles
Smart TV
Smart
Refrigerator
1

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16
50,000
skills
20,000
compatible
smart
home
devices
(AVS)
3,500
brands
building
Alexa-
connected
devices
Alexa

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Empower Employees with Voice
Tech
Alexa in and around the Workplace

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18
Employee Needs

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Modern Way Vs Smart Way
19
• Consumes 2 to 4 Mins with lots of friction
• Huge discomfort for user opening and closing 3 apps
1. Search & take the Smart Phone
2. Unlock the phone
3. Navigate and Open Outlook app
4. Open my Calendar
5. Check my first meeting
6. Identify the Meeting’s Office Location
7. Navigate and Open Google Map – Type info
8. Identify and remember traffic time to
meeting’s office
9. Navigate and Open Uber App
10.Choose the correct office address
11.Book ride at specific time
12.Don’t forget to close the app & Mobile phone
Modern Way (Mobile Way)
• Consumes 5 - 10 Secs with less or No friction
• Not required even to touch or see any devices
Smart Way (VoiceFirst Way)
Talk to Alexa thru Jane and book ride to
office
1. Hey Alexa, Ask JANE to book a ride
to office
 Not interrupting the current work.
Continue enjoying your coffee

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EVRY Jane –
ARCHITECTURE (Alexa)
2
Alexa Cloud
AWS
Lambda
function
User Speaks
Third Party System (Multi-Cloud)
Echo Alexa Skill -
EVRY Jane
Internet
• 3 Cloud Vendors + 3rd party API
• Cloud
• Alexa / AWS Cloud
• Azure Cloud
• Google Cloud
• Uber API

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Personal
Device
• Home
• Work Desk
Shared
Device
• Conference Rooms
• Reception
• Speaker Phone
• Control in-room systems
Conference
Rooms
Alexa in Workplace