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Sample Case Studies – FY21

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Growth Strategy
Business Situation
Our client, PayCo, is a global credit card company, with revenues over $15B in 2019.
A recent trend in the credit card industry is the use of contactless (tap and go) payments technology to make small everyday purchases at
places like fast food restaurants and convenience stores.
PayCo is looking to leverage contactless payments to drive top-line growth and has identified the transit vertical (i.e. subways, trains,
buses, taxis) as an opportunity for growth since this is generally a cash dominated vertical. In support of this strategy, PayCo has
developed proprietary technology (called “TAP”) to process contactless transactions specifically for transit applications, and is looking to
commercialize this technology. A key challenge is whether transit authorities will implement this new technology or stay with current
systems for fare collection.
Deloitte Consulting has been engaged to size the overall transit market globally, prioritize potential opportunities, develop a financial
business case, and develop a go-to-market strategy.
Problem Statement
Your role on the PayCo engagement is to develop the business case for commercializing PayCo’s contactless technology*
1. What are the factors that you will consider to size the transit market?
2. Which market and transit vertical should PayCo target as a first priority?
3. How will you calculate profitability of the “TAP” technology?
4. Will PayCo break even on commercializing “TAP” in less than 5 years?
5. Would you recommend that the client pursue the commercialization of this technology?
Note: Additional data/trends information will be provided to the candidate at the time of the interview to answer some of specific
questions

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IT Consolidation
Business Situation
Great Benefits is a large commercial health benefits company that has just acquired Health Management, another commercial health
benefits company. Prior to the merger, Great Benefits had operations in 4 states. Their current claims processing systems run on IBM
mainframes located in 4 data centers, one for each state. Health Management had operations in 3 states and their claims processing
system runs on the WebSphere J2EE Application Server and Oracle is used as the application’s data repository. Health Management
currently operates 2 data centers. Great Benefits customer service reps use a custom grown CRM application that was developed 10 years
ago, whereas Health Management uses Siebel.
In order to maximize the value of the merger, Great Benefits would like to consolidate the IT operations of the two organizations.
They have engaged Deloitte to come up with an approach, strategy, and roadmap for consolidating the IT operations.
Problem Statement
1. How would you structure the overall project?
2. Where are the potential synergies and cost saving opportunities?
3. What should be considered before consolidating the claims processing systems? The customer service applications?
4. What should be considered before consolidating the data centers?
Note: Additional data/trends information will be provided to the candidate at the time of the interview to answer some of specific
questions

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