The document discusses strategies for reducing burnout among on-call engineers. It notes that burnout causes negative physical and mental health symptoms. One piece of addressing burnout is changing perspectives around on-call work by treating it as an emergency response team for technology assets. The document advocates for actionable alerts to make on-call work more meaningful. It also suggests building support systems, having the right tools, making it acceptable to call for backup when needed, and changing the stories told about on-call work through emphasizing teamwork and struggle over individual heroics.

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T H E H U M A N E T R E AT M E N T O F
O N - C A L L E N G I N E E R S
S T O P P I N G T H E B U R N ( O U T ) W H I L E F I R E - F I G H T I N G

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B U R N O U T S U C K S
• anxiety
• depression
• chronic fatigue
• anger & irritability
• physical symptoms
• lack of motivation
• inability to focus
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O N - C A L L
P E R S P E C T I V E S
O N E P I E C E O F T H E
B U R N O U T P U Z Z L E
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O N - C A L L :
A N E M E R G E N C Y R E S P O N S E T E A M
F O R T E C H N O L O G Y A S S E T S

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A C T I O N A B L E A L E R T S
M A K E O N - C A L L M E A N I N G F U L

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D O E S I T M AT T E R ?
C A N I T WA I T ?
C A N T H E A L E R T E D F I X I T ?

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E Q U I P Y O U R T E A M W I T H T H E R I G H T T O O L S
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- R O B M E E , P I V O TA L L A B S
“Software development, it turns out, is
a team sport… And what’s worse,
encouraging the hero mentality leads
to corrosive dysfunction in software
teams.”

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C U LT U R E C H A N G E
C H A N G I N G T H E S T O R I E S W E T E L L A B O U T O N - C A L L
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M A K E O N - C A L L G R E AT A G A I N N O T S U C K
• burnout symptoms by Toptal - bit.ly/2eGD9sj
• Brains by Neil Conway - http://bit.ly/2f9gGop
• Jurassic Park by Michael Crichton & Universal Pictures
• Puzzle by Andreanna Moya - http://bit.ly/2f4RxZO
• Android Alert by VictorOps - http://bit.ly/2eTpq1G
• Climbing Anthozoan Mountain by Kaylin Bradley - http://bit.ly/2eTUr2L
• Runbook from GitLab - http://bit.ly/2e5kNNH
• Calling Backup - unknown
• Anachronism by Matt Stratton (yes, that one) - http://bit.ly/2eOFmC9
• Campfire in the dark. by Jerry Kirkhart - http://bit.ly/2e5w9RQ
• David Vs Goliath by Greg Foster - http://bit.ly/2fBqQyX
• #relaxation by Catherine Shyu - http://bit.ly/2eyooF9
• DevOps Unicorn from DevOpsDays Ohio 2016