1. Presenter
Abdalis Toro
WIA Workforce Consultant
“Central Midlands Council of Governments' WIA funded activities affords equal opportunity
to the public. Auxiliary aids and services are available to individuals with disabilities upon
request. Speech or hearing-impaired individuals may use TTY Relay Service by dialing 711.”

2. What is an attitude?
 A settled way of thinking or feeling about someone or
something, typically reflected in a person's behavior.
 A complex mental state involving beliefs, feelings,
values, and dispositions to act in certain ways.
 Personal biases, preferences, and subjective
assessments that predispose one to act or respond in a
predictable manner.

3. Bad vs. Good. Who will win?
 Bad attitude = when an employee has a negative view
of about work and colleagues, is unmotivated, and
extremely sensitive to the comments of others or work
habits in a negative way.
 Good attitude = an untaught behavioral skill. It
represents the reactive nature of the individual and is
about looking at things with the right perspective
being ready to solve problems, create win-win
situations, taking ownership of actions, & lead with
resilience.

4. What Are Soft Skills?
 Personal characteristics that enhance an individual's
interactions, job performance and career prospects.
 Unlike hard skills, which are about a person's skill set
and ability to perform a certain type of task or activity,
soft skills are interpersonal and broadly applicable.

5. Examples of Soft Skills
 Communication skills
 Leadership ability
 Strong work ethic
 Negotiation
 Customer Service
 Hard Working
 Team Player
 Integrity
 Good attitude

6. Why are they so important?
 Employers may be willing to work on training
employees on hard skills and hire individuals because
of their strong people skills.
 Employees with a good attitude and strong soft skills
are much more likely to be promoted.
 Drives companies’ morale, success, and development
 Helps employees to excel in the workplace
 Contributes to making job seekers stand out
 Results in higher positive references

7. Why are they so important?
 You are expected to know how to behave well at the job
 Allows people to participate fully in team projects & show
appreciation for others
 Excel a leader
 Job durability
 Personal enrichment
 Flexibility
 Portability
 Fosters great team performance, and leads people to
contribute strongly to the organization's vision and
strategy

8. How to improve your soft skills?
 Build self-awareness
 Understand other people’s motivations
 Don’t try to eat a cow in one bite
 It’s all about changing yourself not others
 Practice, Practice, Practice

9. How to improve your soft skills?
 Greet your family members first thing in the morning
 Greet & smile at your peers, subordinates & boss once
you enter the office.
 Greet your friends along the way
 Continuously reciprocate to encourage
communication
 Be a proactive listener & empathize
 Watch your tone & tenor of voice. Soothing & audible.
Do not provoke others with your communication.

10. How to improve your soft skills?
 Dress well to suit your profession & to create positive
vibes in your workplace.
 Avoid political & religious comments in the workplace,
especially in groups.
 Do not talk about others behind their back.
 Treat others as you would like to be treated.

11. A final thought…
 “The longer I live, the more I realize the impact of attitude
on life. Attitude, to me, is more important than facts. It is
more important than the past, the education, the money,
than circumstances, than failure, than successes, than
appearance, giftedness, or skill. It will make or break a
company…a church…a home. The remarkable thing is we
have a choice everyday regarding the attitude we will
embrace for that day. We cannot change our past…we
cannot change the inevitable. The only thing we can do is
play on the one string we have, and that is our attitude. I
am convinced that life is 10% what happens to me and 90%
of how I react to it. And so it is with you…we are in charge
of our attitudes.”
~ Charles Swindoll

12. Questions?
Please provide feedback about what you thought about
this workshop. Your feedback is valued and greatly
appreciated.
Thank you!