This document contains a summary of Abd ElHamid Abd ElHamid Ragab's work experience and qualifications. It details his experience managing sales of construction equipment and parts across several roles from 2007 to 1989 in Egypt and Saudi Arabia. It also lists his educational background of a Bachelor's degree in Agricultural Engineering from Alexandria University in 1980. Personal details of Egyptian nationality, marital status, and date of birth are provided at the end.

1. Abd ElHamid Abd ElHamid Ragab
Alexandria, Egypt
Mobile: + (2) 01066161366
abdelhamidr2011@yahoo.com
Work Experience
Sept. 2007 till Aug.2013 : Ghabbour Auto
CE Sales General Manager - Volvo CE - AKSA genSet
 Responsible for managing all product lines and all sales regions.
 Support the Sales Director in the preparation of realistic CE sales targets for sales regions and product
lines, and cascade the sales objectives to my team.
 Follow up with reporting sales representatives on the attainment of quantitative and qualitative sales
objectives, and provide the sales teamwith guidance, direction, and support in order to maximize
profitability and market share and achieve the established sales objectives.
 Monitor the performance of sales representatives, in terms of commercial efforts, quality of client
portfolio (share of wallet, collection, etc.), growth achieved, sales mix, customers satisfaction level, and
adherence to sales policies and standards.
 Responsible for the timely performance reporting of team.
 Supervise the collection of due receivables associated with CE sales.
 Control costs of the sales teamand ensures compliance with the established budget.
 Manage the area sales offices administratively, and ensure adequate support provided to sales
representatives of other areas and products.
 Ensure that customer queries are responded to promptly, and product orders are fulfilled in a timely
and cost-effective manner.
 Participate in and follow up on the management of complaints filed by CE customers .
 Work with HR for recruiting CE sales representatives for the sales regions and the product, identifying
training needs, coaching them in their career, and conducting their performance appraisal.
 Identify and track KPIs for Construction Equipment sales, and devises plans and initiatives for
improvement.
 Demonstrate maturity and capability to assume increased supervisory and administration
responsibilities.
 Demonstrate deep technical knowledge in product portfolio, and stay up to date on technical
developments in CE and on competition .
 Stay up to date on technical developments and on competition .
Achievements:
 Increase Volvo CE market share .
 Adding AKSA (Gen Set) dealership to Ghabbour portfolio.

2. Aug. 2005 till Aug. 2007:
AlKhorayef groupof companies K.S.A Saudi Parts Center Co. LTD
WesternareaSales Manager
 Managing six branches for SPC to sell Engine parts ( VOLVO - SCANIA - CUMMINS - CAT - KUMATSO).
 Support the company general manager in the preparation of realistic forecasts and performance targets
for spare parts sales, and cascade these objectives to the spare parts sales organization.
 Manage the various sales channels, maximizes sales and profitability, and ensures that sales
representatives attain the established qualitative and quantitative sales objectives.
 Oversee the timely performance reporting of the spare parts sales organization.
 Develop the portfolio of spare parts offered.
 Ensure the timely collection of due receivables associated with spare parts sales.
 Ensure fair and efficient resolution of customer complaints related to spare parts orders.
 Control costs of the sales teamand ensures compliance with the established budget.
 Stay up to date on technical developments and on competition .
 Identify and tracks key KPIs for spare parts sales and devises plans and initiatives for improvement.
 Develop, supervise and assist the teamof branch managers and sales representatives.
Achievements:
 Increased sales value by adding undercarriage parts and GET parts for Caterpillar & Komatsu.
 Made complete study in Saudi market to add Hydraulic Breakers (sales & maintenance)
Oct. 1989 till Jul.2005: Egyptian International Motors-Group "EIM"Alex Branch.
o Oct 1989 - Dec 1994 Trading Sector - Sales Supervisor - Alex branch.
o Jan 1995 - July 2005 Trading Sector - Regional Deputy Manager - Alex Branch
 Accountable for tires "Firestone" - undercarriage parts "Passini Group" - Turbo Charger "Garret , Holset ,
Schwitzer , K.K.K " - Hydraulic Breaker "Atlas Copco , M.S.B" .
 Support head office product managers in the preparation of realistic forecasts and performance targets
for spare parts sales, and cascade these objectives to the spare parts organization .
 Support head office product managers with technical data and machine population related to branch area
to help them to develop the portfolio of spare parts offered.
 Manage the various sales channels, maximize sales and profitability, and ensure that sales representatives
attain the established qualitative and quantitative sales objectives.
 Play an active role in the planning and follow-up of sales performance and in key sales decisions.
 Control costs of the institutional sales teamand ensure compliance with the established budget.
 Stay up to date on technical developments and on competition.
 Ensure timely and accurate product ordering to obtain max. stock turnover and best product availability
(for customers), in close coordination with Supply Chain.
 Ensure the timely collection of due receivables associated with spare parts sales.
 Ensure fair and efficient resolution of customer complaints related to spare parts orders.
 Control costs of the sales teamand ensure compliance with the established budget.

3. Achievements:
 Increased tires regional sales value by 50% since1990 till 1994.
 Adding marine turbo chargers business in Alex. Branch.
 Started up a complete system for the Turbo Charger including sales and maintenance in Alex. branch.
 Turbo sales value increased by 30 times through 1990 till 2005 and still to come .
 Increased undercarriage parts sales value percentage by 100% since 2001 till 2005.
Jul. 1983 till Aug.1989: Nubaria For Agricultural Engineering &Machinary
Maintenance and repair supervisor (Komatsu - Caterpillar - Hitachi - Liebherr and Poclain)
 Supervisor a group of service engineers and technicians to ensure efficient operations and quality
service
 Provide technical advice to service engineers and technicians as needed
 Identify and report recurrent problems with equipments
 Coordinate extensively with Service Advisors to ensure accuracy and timeliness of service execution
 Responsible for the overall health and safety of the team of service engineers and technicians
 Responsible for the quality of service performed by the team of service engineers and technicians
 Report to Equipment Department Manager on day-to-day service operations
 Responsible for issuing parts orders required for repair
 Manage the day-to-day operations of mobile services to cover fields calls
 Perform service capacity planning to ensure meeting required fields service
 Work with purchasing department to provide spare parts required for repair and stock
Feb. 1981 till Apr. 1982: Mariot Agriculture Company
Maintenance andrepair engineer
 Responsible of maintenance and repair of high power tractors (International Harvester and John
Deere) and their attached tools.
 Explain technical information and machine operations to technicians & operators and supervises
their work.
Education
1976-1980 AlexandriaUniversity , Egypt
 Bachelor of Agricultural Engineering.
 Graduated with Grade "GOOD".
Personal Information
 Nationality: Egyptian
 Marital Status: Married
 Place of Birth: Alexandria, Egypt
 Date of Birth: Jul 12, 1958
 Military Service: Apr.1981-Jul.1882