This document provides instructions and guidelines for three assessment scenarios involving researching travel products and services for customers. It outlines what is to be assessed, where the assessment will take place, required resources, and health and safety instructions. It also provides details on the assessment process, outcomes, reasonable adjustments, submission requirements, and a statement of authenticity. The scenarios involve researching flights, hotels, tours, activities and other travel products for customers booking trips to Sydney, Vietnam, and a cruise from Brisbane.

1. ABN 28 615 702 335
ACN 615 702
ABN 28 615 702 335
ACN 615 702 335
CRICOS Provider Code: 03647C

2. RTO Provider Code: 45272
ABN 28 615 702 335
ACN 615 702 335
CRICOS Provider Code: 03647C
RTO Provider Code 45272
335
: 03647C
Assessment Tasks and Instructions
SITTTSL002_Access and interpret product information
Blue Bay College
89 Marsden Street Parramatta NSW 2150
T: (02) 8897 3814
https://bluebaycollege.com.au/
[email protected]
ABN 28 615 702 335

3. ACN 615 702 335
CRICOS Provider Code: 03647C
RTO Provider Code 45272
Your Workplace Health and Safety (WHS) at Blue Bay College
1. It is your duty to inform staff at Blue Bay College if you see,
hear or come across any incident, situation or hazard that might
require immediate attention
2. In case of an emergency evacuation, you are required to
follow the instructions provided by your trainer. While exiting
the building, keep calm and walk alongside the hand rails.

4. The Assessment Process
Why are assessment tasks important?
To complete your qualification, you are required to apply the
ideas you have been learning from this unit of competence.
The assessment activities are an important part of your training
program as they provide an opportunity to apply what you have
been learning and they give both you and your trainer feedback
on your progress.
How will you be assessed?
You will be required to complete a variety of written and
practical exercises. Instructions for how to complete the
assessments are provided within each assessment task in this
booklet.
What is required for successful completion?
Please read this section carefully before commencing the
assessment tasks. You must carefully complete EVERY task in
this booklet. You must achieve a ‘Satisfactory’ mark for all
assessment tasks to be deemed Competent for the unit. If you
are assessed as Not Competent, you will be given some
suggestions for improvement and asked to redo your
assessment.
At the successful completion of the assessment tasks, you will

5. have demonstrated your competence against all of the
requirements of the unit.
Submission of assessments
Your trainer will advise you when to commence the assessments
in this booklet.
You are required to complete the written assessments on a
separate document. You have access to computers which are
equipped with 2010 Microsoft suite of products. You will also
have access to the internet at the College to assist with research
and resources. Assessment responses should be typed; however,
handwritten submissions will be accepted if they are clear and
legible.
On the document please include:
· Your name
· The date
· The Assessment Number and Task Number.
For example:
· Will Smith
· 10 August 2015
· Assessment 1 - Question 1 (Record your answer).
Please note that some assessments require additional
documentation, such as a form or a procedure, which must be
included with your submission.
Make sure you check your material before submission. You
must keep a copy of all work submitted.
Access and equity
A student’s access to the assessment process should not be
affected by restrictions placed on the location or context of
assessment beyond the requirements specified in the training
package. Reasonable adjustments can be made to ensure equity
in assessment for people with disabilities, including language

6. and literacy. Adjustments include any changes to the assessment
process or context that meet the individual needs of the person
with a disability, but do not change competency outcomes. If
you believe you have a disability that may affect the completion
of these assessment tasks please speak to your trainer.
Assessment outcomes
Your assessment submission will be assessed and you will be
given feedback. Each assessment task will be marked as either
Satisfactory or Unsatisfactory and once all assessments have
been marked you will be given an outcome of Competent or Not
Competent for the unit of competence.
What can you do if you don’t agree with the assessment resul t?
If you do not think the assessment process is valid, disagree
with the assessment outcome, or believe that you have been
treated unfairly, you can appeal.
The first step is to discuss the matter with your trainer. If you
still do not agree, you are able to request a re-assessment. It is
possible to have your assessment submission assessed by a
different assessor.
If you remain dissatisfied after the re-assessment, you should
contact your trainer. Full details of the appeals process are
contained in your Student Handbook.
Declaration of Authenticity
You are required to sign a
Declaration of Authenticity for every written
assessment submission. The Declaration is a signed statement
from you stating that the assessment submission is your ow n
work.
Declaration of Authenticity
Student Name
Student ID
Term
I declare that all work completed in this assessment is my own

7. Student Signature
Date
Trainer/Assessor Name
Assessment Tasks and Instructions
Student Name
Student Number
Course and Code
Unit(s) of Competency and Code(s)
SITTTSL002 Access and interpret product information
Stream/Cluster
Trainer/Assessor
Assessment for this Unit of Competency/Cluster
Details
Assessment 1
Short Answer Questions
Assessment 2
Assignment
Assessment 3
Assessment conducted in this instance: Assessment 1 2 3
Reasonable Adjustment
1.
Has reasonable adjustment been applied to

8. this assessment?
No No further information required
Yes Complete 2.
2.
Provide details for the requirements and
provisions for adjustment of assessment:
Student to complete
My assessor has discussed the adjustments with me
I agree to the adjustments applied to this assessment
Signature
Date
2nd Assessor to complete
I agree the adjustments applied to this assessment are
reasonable
Name
Signature
Date

9. Assessment Guidelines
What will be assessed
The purpose of this assessment is to assess your ability to
complete tasks outlined in elements and
performance criteria of this unit in the context of the job role,
and:
research and interpret current, relevant and accurate product
information in response to at least three different sales-related
and operations-related enquiries
use at least two of the following sources to access product
information for each of the above enquiries:
· computerised reservations systems (CRS)
· internet or intranet
· global distribution systems (GDS)
· international government tourism authority information
systems
· organisation-designed information systems, such as inventory
control databases
· principal or supplier of the product
· product library
· social media websites
· state and federal government tourism authority information
systems
interpret and correctly use industry terminology and common
abbreviations in response to each of the above enquiries for
product information
share and interpret product information with colleagues
complete activities within commercial time constraints and
deadlines determined by the customer or organisation.

10. Place/Location where assessment will be conducted
RTO to complete
Resource Requirements
Computer, Internet access
Instructions for assessment including WHS requirements
You are required to address all three components of the
scenarios below to achieve competence. Your trainer will
provide you with instructions for time frames and dates to
complete this assignment.
Once completed, carefully read the responses you have provided
and check for completeness. Your trainer will provide you with
feedback and the result you have achieved.
1. All tasks and quotations must be typed to a professional
manner and reflect the common standards in the Tourism
Industry.
2. You are to include a bibliography with all websites and
resources used.
3. For any comparisons you may use the attached template.
4. All dates for travel and requirements will occur in six months
time following your assessment date – to provide you with a
guide.
5. The Checklists at for each scenario provide an overview of
details you need to provide for each scenario.
Statement of Authenticity

11. I acknowledge that I understand the requirements to complete
the assessment tasks
The assessment process including the provisions for re-
submitting and academic appeals were explained to me and I
understand these processes
I understand the consequences of plagiarism and confirm that
this is my own work and I have acknowledged or referenced all
sources of information I have used for the purpose of this
assessment
Student Signature:
Date: / /201
This assessment:
First Attempt
2nd Attempt
Extension – Date: / /
RESULT OF ASSESSMENT
Satisfactory Not Yet Satisfactory
Feedback to Student:
Assessor(s) Signature(s):
Date:
/ /

12. Student Signature
Date:
/ /
Assessment 2
Scenario 1:
You work as a Junior Consultant at Total Travel. You are
responsible for Domestic bookings within Australia.
Your Manager has advised that you need to research a holiday
for a valued Customer of the office, Mr. Peter Connors. He will
be coming into the office tomorrow to obtain a quote for
Sydney.
Your Manager would like you to research the products for Mr.
Connors. Ensure you obtain your costing information from a
Tourism Wholesaler such as Sunlover Holidays or Octopus
Travel. For general information you can use any source of
information including travel brochures and review sites.
Mr. Connors is departing 6 months from now.
Flights:
2 Tickets BNE – SYD on the 15th for Mr. Peter Connors and his
wife Prudence. The Connor’s would prefer the first available
flight departure.
3 Tickets SYD – BNE on the 28th for Peter, Prudence and Mrs.
Madison Connors, Peter’s 76 year old mother. They are seeking
the cheapest available airfare and a flight around lunchtime.
Coach:
1 coach ticket from Coolangatta to Sydney for Mrs. Madison
Connors departing on the 18th.

13. Hotel:
Triple Share at a 3-4 star hotel in the central city area of
Sydney.
From the 15th to the 28th
Car Hire:
Four Door Small Auto Sedan
Pick up Sydney airport 15th
Drop off Sydney Airport 28th
Preferably with Hertz
Travel Insurance:
All three passengers (show your calculations)
Activities:
Sydney Harbour Cruise – 20th
One-day coach trip to the Blue Mountains – 22nd
Tickets to a musical show or play – Mid way through stay
Please quote for all three travelers
Instructions:
1.
Flights – Compare the prices for Qantas, Virgin and
Jetstar. Also advise the cost for baggage, and the fees involved
to change the booking. Summarise the information for the three
airlines in a table.
2.
Coach – Compare the prices for two different coach
companies operating the Gold Coast to Sydney service.
Information is required on the Company name, journey time,
and refreshment stop information, prices and cancellation
policy. Summarise the information in a table.
3.
Car hire – The Customer has requested Hertz Car hire.
Advise the total cost for the car, the inclusions, excess amount,

14. additional excess waiver insurance available, car type, number
of bags and number of people who can fit in the car.
4.
Hotel – Research the hotel as requested in Sydney.
Come up with two options for Mr. Connors. Summarise the
information in a table. Include hotel name, address, hotel
facilities, star rating and bedding configuration in the room.
Also go to Trip Advisor and advise what the reviews are like on
your chosen hotels.
5.
Travel insurance – obtain a quote on travel insurance.
Include the cost, Company, policy type and main inclusions of
the policy. Also include a summary of the major points covered
by the financial services guide.
6.
Blue Mountains Tours –Research a day tour to the Blue
Mountains. Summarise the Company name, tour name, tour
inclusions, cost, points of interest and if hotel pick up and drop
off is included.
7.
Sydney Harbour Cruise – Research two options for the
Sydney Harbour Cruise, one including lunch and one with no

15. meals. In a table summarise the Company name, the Cruise
name, inclusions, departure time and duration of the cruise.
8.
Show – Mr. Connors would like to know all the current
shows, musicals and events that will be on in Sydney in 6
months time.
9.
Technology – Mr. Connors would like you to advise if
he can use his mobile phone for any check in procedures with
the companies you have chosen. He also wants any information
on useful apps he could download on his iPhone for the holiday.
10.
Folder – Prepare a folder including all your options,
choices and information gathered for Mr. Connors.
11.
Communication – Your manager advises you that a
Reservation Agent (Mary Smith) who works for Sun lover
Holidays has just returned from Sydney. Compose an email to
Mary to ask her opinion on a Sydney hotel that would suit your
Customers. Include a copy of the email in your folder.
12.
Payment details – Mr. Connors would like a summary of
the payment requirements for all the services quoted. (When
payments are required by)

16. 13.
Bibliography – Include a bibliography with all
information sources listed.
Scenario 2
You work as a Travel Consultant at a student travel agency
which has a large number of stores. You are responsible for
travel bookings to South East Asia. Sarah Cooper, a university
student, has requested some assistance and advice in booking a
holiday around Vietnam. She would like some information
regarding possible tour groups suited to her age which will
include accommodation, and also your help to book flights.
Sarah is departing 9 months from now, but is flexible with
dates. She wishes to fly into Ho Chi Minh City and home from
Hanoi. Sarah has advised you that she would like any tour
suggestions to visit Hoi An, but is otherwise flexible with what
she would like to do.
Flights:
1 Ticket SYD – SGN for Sarah Cooper. Her flight must arrive
on the day before her tour starts.
1 Ticket HAN – SYD for Sarah Cooper. Her flight must depart
on the day her tour ends. She would like the cheapest available
airfare both ways and does not mind if there is a stopover.
Accommodation:
A budget hotel for Sarah’s first night in Ho Chi Minh City.
Tour:
At least 10 days, with a stop in Hoi An. The cost of the tour
must be under $2300 to be in Sarah’s budget.
Travel Insurance:
Travel insurance for Sarah Cooper

17. 1.
Flights – Compare the prices for at least three airlines.
Also advise the cost for baggage, and the fees involved to
change the booking. Summarise the information for the three
airlines in a table.
2.
Hotel – Research the hotel as requested in Ho Chi Minh
City. Come up with two options for Sarah. Summarise the
information in a table. Include hotel name, address, hotel
facilities, star rating and bedding configuration in the room.
Also go to Trip Advisor and advise what the reviews are like on
your chosen hotels.
3.
Tour – Research and compare three possible tours for
Sarah that meet her requirements. Summarise the information in
a table including tour name, tour company, tour length, tour
destinations, group size, price and itinerary and inclusions
(food, activities, etc).
4.
Travel insurance – Obtain a quote on travel insurance.
Include the cost, company, policy type and main inclusions of
the policy. Also include a summary of the major points covered
by the financial services guide.
5.
Entry Requirements – Research information regarding
the entry requirements for Vietnam by accessing appropriate
government websites. Provide a summary of this information in

18. your folder.
6.
Ho Chi Minh City –Research any suggested activities
and restaurants for Sarah on her first day in Ho Chi Minh City
before her tour starts the following day. Outline at least three
suggested activities for Sarah and the associated costs (be
mindful of her budget).
7.
Technology – Sarah would like to know if there are any
useful apps she could download for her phone to help her learn
some Vietnamese for her trip.
8.
Folder – Prepare a folder including all your options,
choices and information gathered for Sarah.
9.
Communication – A colleague mentions that John, who
works at another branch of your agency, has recently returned
from Ho Chi Minh City. Your colleague suggests emailing John
for advice regarding restaurants to recommend to Sarah that
would be budget friendly. Include a copy of the email in your
folder.

19. 10.
Payment details – Sarah would like a summary of the
payment requirements for all the services quoted. (When
payments are required by)
11.
Bibliography – Include a bibliography with all
information sources listed.
Scenario 3
Jenny Johnson has come into your Melbourne travel agency to
enquire about a cruise. She is looking for a family friendly
cruise to Vanuatu or Fiji for herself, partner and their young
daughter. The family would like to depart from Brisbane and
spend two nights there prior to their cruise. Your manager asks
you to research the information for Mrs. Johnson and provide
her with some advice.
For general information you can use any source of information
including travel brochures and review sites.
Mrs. Johnson and her family are departing 6 months from now
and have a two week period for their holiday.
Flights:
3 Tickets MEL - BNE for the Johnsons 2 days prior to the
selected cruise
3 Tickets BNE – MEL for the Johnsons on the day their cruise
returns to Brisbane
Cruise:
Brisbane to Vanuatu/Fiji
Triple Share with a window or porthole

20. Hotel:
Triple Share at a 3-4 star hotel in the central city area of
Brisbane.
Airport Transfer:
All three passengers from Brisbane Airport to the hotel
Travel Insurance:
All three passengers (show your calculations)
Activities:
River cruise through Brisbane for all three passengers
Day trip to the Queensland Art Gallery and Gallery of Modern
Art and Queensland Museum
Instructions:
1.
Flights – Compare the prices for Qantas, Virgin and
Jetstar. Also advise the cost for baggage, and the fees involved
to change the booking. Summarise the information for the three
airlines in a table.
2.
Cruise – Research and compare two different cruises.
Include the cruise company, ship name, ship facilities, shore
excursions, room information and food options.
3.
Hotel – Research the hotel as requested in Brisbane.
Come up with two options for Mrs. Johnson. Summarise the
information in a table. Include hotel name, address, hotel
facilities, star rating and bedding configuration in the room.
Also go to Trip Advisor and advise what the reviews are like on
your chosen hotels.

21. 4.
Airport transfer – The customer has requested an airport
transfer for her and her family plus their luggage from the
airport to their hotel. Advise the total cost for the transfer, car
type, number of bags and number of people who can fit in the
car.
5.
Travel insurance – Obtain a quote on travel insurance.
Include the cost, company, policy type and main inclusions of
the policy. Also include a summary of the major points covered
by the financial services guide.
6.
River cruise –Research a river cruise for the family.
Summarise the Company name, tour name, tour inclusions, cost,
points of interest and if hotel pick up and drop off is included.
7.
Day trip to the Queensland Art Gallery and Gallery of
Modern Art and Queensland Museum – Research any
exhibitions or shows that are on and provide pricing
information. Provide advice regarding public transport for the
Johnsons to travel to the gallery and museum.

22. 8.
Folder – Prepare a folder including all your options,
choices and information gathered for Mrs. Johnson.
9.
Hiring Equipment – Mrs. Johnson wants to know if they
will be able to hire snorkeling equipment while on the cruise
and if there is a cost. Research relevant information regarding
snorkel hire for Mrs. Johnson. This can include locations to hire
equipment during shore excursions.
10.
Payment details – Mrs. Johnson would like a summary
of the payment requirements for all the services quoted. (When
payments are required by)
11.
Bibliography – Include a bibliography with all
information sources listed.
Scenario 1
Instance 1
Instance 2
Question
Comments
S
NYS
S
NYS
1.
Flight

23. · Qantas price
· Virgin price
· Jetstar price
· Baggage
· Fees to change
· Information in table
2.
Coach
· First company name
· Journey time
· Refreshment stops
· Price
· Cancellation policy
· Second company name
· Journey time
· Refreshment stops
· Price
· Cancellation policy
· Information provided in table

24. 3.
Car Hire
· Hertz
· Car type
· Cost
· Inclusions
· Excess
· Additional waiver insurance
· Number of bags
· Number of people
4.
Hotel
· First option Hotel name
· Address
· Hotel facilities
· Star rating
· Bedding configuration
· Trip advisor information
· Second option Hotel name
· Address
· Hotel facilities
· Star rating
· Bedding configuration
· Trip advisor information
5.
Travel insurance

25. · Company name
· Policy type
· Inclusions of policy
· FSG summary
· Cost
6.
Blue Mountains Tour
· Company Name
· Tour Name
· Tour Inclusions
· Cost
· Points of interest
· Hotel pick up and drop off
7.
Sydney Harbour Cruise
· Option one
· Company name
· Lunch included
· Cruise name
· Inclusions
· Departure time
· Duration of cruise
· Option two
· Company name
· No meals included
· Cruise name

26. · Inclusions
· Departure time
8.
Show
· Current shows
· Current musicals
· Current Events
9.
Technology
· Mobile phone check in
· Apps for iphone
10.
Folder
· Folder prepared
· All choices neatly presented

27. 11.
Communication
· Email to Sunlover
· Pleasant tone
· Professional format
· Clear message
12.
Payment details
·
Summary of payment details
·
Deposit
·
Final payments
13.
Bibliography included

28. Scenario 2
Instance 1
Instance 2
Question
Comments
S
NYS
S
NYS
1.
Flight
· Airline price 1
· Airline price 2
· Airline price 3
· Baggage costs
· Fees involved to change the booking
2.
Hotel
· First option Hotel name
· Address
· Hotel facilities
· Star rating
· Bedding configuration
· Trip advisor information
· Second option Hotel name
· Address
· Hotel facilities

29. · Star rating
· Bedding configuration
· Trip advisor information
3.
Tour
· Tour 1
· Tour name
· Tour company
· Tour length
· Tour destinations
· Group size
· Price
· Itinerary
· Inclusions
· Tour 2
· Tour name
· Tour company
· Tour length
· Tour destinations
· Group size
· Price
· Itinerary
· Inclusions
· Tour 3

30. · Tour name
· Tour company
· Tour length
· Tour destinations
· Group size
· Price
· Itinerary
· Inclusions
4.
Travel insurance
· Company name
· Policy type
· Inclusions of policy
· FSG summary
· Cost
5.
Entry requirements
· Entry requirements for Vietnam
· Costs associated with Visa
6.
Ho Chi Minh City

31. · Activity 1
· Description of activity
· Cost
· Activity 2
· Description of activity
· Cost
· Activity 3
· Description of activity
· Cost
7.
Technology
· Summary of app 1
· Summary of app 2
· Summary of app 3
8.
Folder
· Folder prepared
All choices neatly presented

32. 9.
Communication
· Email to John
· Pleasant tone
· Professional format
· Clear message
10.
Payment details
· Summary of payment details
· Deposit
· Final payments
11.
Bibliography included

33. Scenario 3
Instance 1
Instance 2
Question
Comments
S
NYS
S
NYS
1.
Flight
· Qantas price
· Virgin price
· Jetstar price
· Baggage
· Fees to change
· Information in table
2.
Cruise
· Cruise 1
· Company name
· Ship name
· Cruise length
· Ship facilities
· Shore excursions
· Room information
· Food options
· Cruise 2
· Company name
· Ship name
· Cruise length

34. · Ship facilities
· Shore excursions
· Room information
· Food options
3.
Hotel
· First option Hotel name
· Address
· Hotel facilities
· Star rating
· Bedding configuration
· Trip advisor information
· Second option Hotel name
· Address
· Hotel facilities
· Star rating
· Bedding configuration
· Trip advisor information

35. 4.
Airport transfer
· Airport transfer company details
· Car type
· Amount of bags and number of people who can fit
· Total cost
5.
Travel insurance
· Company name
· Policy type
· Inclusions of policy
· FSG summary
Cost
6.
River cruise
· Company name
· Tour name
· Tour inclusions
· Cost
· Points of interest
· Hotel pick-up/drop-off

36. 7.
Gallery and Museum Day Trip
· Details of exhibitions and shows
· Pricing information
· Advice regarding public transport
8.
Folder
· Folder prepared
· All choices neatly presented
9.
Hiring Equipment
· Snorkel hire on ship
· Snorkel hire facilities at shore excursions
· Pricing information
10.
Payment details
· Summary of payment details
· Deposit
· Final payments

37. 11.
Bibliography included
Template for product comparison
Hotel One
Hotel Two
Hotel Name
Hotel Smith
Hotel Jones
Hotel Address
1 Smith Street
1 Jones Street
Star Rating
4 stars
4.5 stars
Facilities
· 24 hour room service
· Italian Restaurant
· Swimming pool
· 24 hour reception desk
· Foxtel
· Gym
· Room service till 11pm

38. · Café/Bar
· Gym
· Hairdresser
· Free car parking
Bedding
2 x queen beds
1 x king bed
1x sofa bed
Trip Advisor
Ranked 26 out of 52 hotels
Large percentage of reviews excellent
Great feedback on comfort of bed
Ranked 34 out of 52 hotels
Smaller percentage as excellent
Great reviews on café/bar
SITTTSL002_Access and interpret product information.docx
12.01.20
Modified @ Blue Bay College Version 1.0
image1.png
image2.png
image3.png