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Customer Retention
- 1. Power BI Desktop No. of Male vs Female Customers (50.48%) (49.52%) 3555 3488 Gender Male Female Customer Retention Internet Services used by Customers 3096 (43.96%) 2421 (34.37%) 1526 (21.67%) ISP's Fiber optic DSL No Types of Contract 0K 1K 2K 3K 4K Month-to-month Two year One year 3875 1695 1473 Types of Payment Method 0K 1K 2K Electronic check Mailed check Bank transfer (automatic) Credit card (automatic) 2365 1612 1544 1522 No. of Paperless Billings (59.22%) (40.78%) 4171 2872 Paperless Billing Yes No Customers who left within the last month 5174 (73.46%) 1869 (26.54%) Churn No Yes No. of Admin Tickets 3632 No. of Tech Tickets 2955 Average Monthly Charge 64.76 Average Tenure 32.37 No. of Senior Citizens 1142