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Advanced Management
            Insight

A surprise-free world with continuous
 best practice instant benchmarking

                                        1
Objective
 Share CAI Value
 Understand Your Current Environment/
  Challenges / Opportunities
 Provide Overview of CAI Solution
 Determine Value for Your Organization
 Identify Next Steps




                                          2
CAI Overview
 Global IT product & services
   – Consulting, Legacy Application Support, Application
     Development, Knowledge Capture, Desktop Services,
     Managed Staffing Services
   – 31 years
   – Privately held
   – $300 million
   – 3,000+ associates worldwide

 World leader in IT Metrics & Productivity
   – Founded the ITMPI.org
   – Developed suite of solutions eliminating
     the need to “Manage by Walking Around”


                                                           3
Key Challenges
                             (What We Hear from CIO’s)

1 – Visibility
    • Project Selection
    • Resource Allocation
    • Project Status




                                               Business Value
2 – Control
    • Process Consistency / Transparency
    • Predicting the Future to Mitigate Risk
    • Efficient Project Execution


3 – Optimization
    • Leverage Learnings
    • Optimize IT Investments
                                                                Today   Visibility    Control   Optimization
    • Increase Innovation Spend


                                                                                     Maturity

                                                                                                               4
Management by Walking Around

1. Managers can clearly communicate
   what needs to be done.
2. Spot early warning signs before projects fail.
3. Managers can ensure best practices are
   followed and critical steps are not overlooked.




Finding: Managers who more frequently engaged their teams were re-
evaluating decisions and reprioritizing risks/issues earlier in the project.
                                                                               5
Origins
               We were beginning to make mistakes
Challenge
               – Needed visibility of data, control of process consistency
                 and optimization of project learnings to leverage
                 continuous improvement


Solution
               We developed an internal automated solution
               - Automated Project Office (APO)
               - Virtual implementation of Management by Walking Around


               We achieved dramatic results
CAI Value
               - Reporting Effort -> 10-20%
               - Reduced Rework to 30-40%

                Commercialization
Client Value
                - Created AMI


                                                                             6
What’s within AMI?
  Seven
  Domains                       Portfolio                Service
                              Management
                                                          Delivery
                      IT                      Service
                HealthCheck                 Management

                                Project
                              Management
                                 (APO)

     Process     Capability                    Issue
                Management                  Management
Improvement
                                Results
                              Management

   Powered by


                                                                7
The AMI Difference
                                The Control Room
        Constant stream of
        quantitative data with                     Open visibility into status
Identify risks, off track feedback
        subjective team
 activities and best practice
 compliance
Best
practices, KPIs, stan
dard processes and
management
expertise




Repository of all
historical
data, findings, and
analysis                                                                         8
Current Challenges / Opportunities
                Top IT Issues Challenging Effective Projects



                                                 Project Phases
  • Project Selection
 • Project Planning               Select           Plan             Execute                         • Deliverables
• Project Execution                                                                                • Business Value


                   • Not Selecting
                     right projects                                   • Failed projects
                                              • Can’t innovate
                                                fast enough
        • Portfolio not maximizing
          value to the business                                         • Avoidable rework
                                            • Inability to make
                                              timely decisions
    • Not aligned with business                                          • No process Consistency

                                           • Too many projects
  • Lower value projects take                 for our resources               • No consistent way to
    away resources from higher                                                  measure project value
    return options                                                              progress
                                           • Unable to address
                                             risk and uncertainty

                                                                          9
Demonstration



1. Manage & track demand, Select Right      2. Report status of activities, get
   Project based on value and constraints      my voice heard




3. Manage each project with key             4. Manage Processes from an
   dashboard metrics                           organizational point-of-view

                               Click Here to Launch                               10
AMI Delivers by the Numbers
  Control room
  Gathers and filter data
  Process data against rules
   and best practices



                 Cut reporting effort
                  up to 2 hours per person/week
                              and
                  10 hours per project manager / week
                 Reduce rework by up to 40%
                 Improve productivity by up to 30%

                                                        11
Value Discussion









1 – Visibility                 2 – Control                                     3 – Optimization
     •   Project Selection         •   Process Consistency /Transparency           •   Leverage Learnings
     •   Resource Allocation       •   Predictive Analytics to Mitigate Risk       •   Optimize IT Investments
     •   Project Status            •   Efficient Project Execution                 •   Increase Innovation Spend
                                                                                                                   12
13
Portfolio Management – Master List




                                     14
                                      14
Portfolio Management - Backlog




                                 15
                                  15
Portfolio Management – Resource Load




                                   16
                                    16
Portfolio Management – Budgetary Plan




                                    17
                                     17
Predictive Analytics




                       18
Stage Gating




               19
Other Dashboards Providing Visibility




                                        20
With Drill Down Capability




                             21

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APO 2.0

  • 1. Advanced Management Insight A surprise-free world with continuous best practice instant benchmarking 1
  • 2. Objective  Share CAI Value  Understand Your Current Environment/ Challenges / Opportunities  Provide Overview of CAI Solution  Determine Value for Your Organization  Identify Next Steps 2
  • 3. CAI Overview  Global IT product & services – Consulting, Legacy Application Support, Application Development, Knowledge Capture, Desktop Services, Managed Staffing Services – 31 years – Privately held – $300 million – 3,000+ associates worldwide  World leader in IT Metrics & Productivity – Founded the ITMPI.org – Developed suite of solutions eliminating the need to “Manage by Walking Around” 3
  • 4. Key Challenges (What We Hear from CIO’s) 1 – Visibility • Project Selection • Resource Allocation • Project Status Business Value 2 – Control • Process Consistency / Transparency • Predicting the Future to Mitigate Risk • Efficient Project Execution 3 – Optimization • Leverage Learnings • Optimize IT Investments Today Visibility Control Optimization • Increase Innovation Spend Maturity 4
  • 5. Management by Walking Around 1. Managers can clearly communicate what needs to be done. 2. Spot early warning signs before projects fail. 3. Managers can ensure best practices are followed and critical steps are not overlooked. Finding: Managers who more frequently engaged their teams were re- evaluating decisions and reprioritizing risks/issues earlier in the project. 5
  • 6. Origins We were beginning to make mistakes Challenge – Needed visibility of data, control of process consistency and optimization of project learnings to leverage continuous improvement Solution We developed an internal automated solution - Automated Project Office (APO) - Virtual implementation of Management by Walking Around We achieved dramatic results CAI Value - Reporting Effort -> 10-20% - Reduced Rework to 30-40% Commercialization Client Value - Created AMI 6
  • 7. What’s within AMI? Seven Domains Portfolio Service Management Delivery IT Service HealthCheck Management Project Management (APO) Process Capability Issue Management Management Improvement Results Management Powered by 7
  • 8. The AMI Difference The Control Room Constant stream of quantitative data with Open visibility into status Identify risks, off track feedback subjective team activities and best practice compliance Best practices, KPIs, stan dard processes and management expertise Repository of all historical data, findings, and analysis 8
  • 9. Current Challenges / Opportunities Top IT Issues Challenging Effective Projects Project Phases • Project Selection • Project Planning Select Plan Execute • Deliverables • Project Execution • Business Value • Not Selecting right projects • Failed projects • Can’t innovate fast enough • Portfolio not maximizing value to the business • Avoidable rework • Inability to make timely decisions • Not aligned with business • No process Consistency • Too many projects • Lower value projects take for our resources • No consistent way to away resources from higher measure project value return options progress • Unable to address risk and uncertainty 9
  • 10. Demonstration 1. Manage & track demand, Select Right 2. Report status of activities, get Project based on value and constraints my voice heard 3. Manage each project with key 4. Manage Processes from an dashboard metrics organizational point-of-view Click Here to Launch 10
  • 11. AMI Delivers by the Numbers  Control room  Gathers and filter data  Process data against rules and best practices  Cut reporting effort up to 2 hours per person/week and 10 hours per project manager / week  Reduce rework by up to 40%  Improve productivity by up to 30% 11
  • 12. Value Discussion      1 – Visibility 2 – Control 3 – Optimization • Project Selection • Process Consistency /Transparency • Leverage Learnings • Resource Allocation • Predictive Analytics to Mitigate Risk • Optimize IT Investments • Project Status • Efficient Project Execution • Increase Innovation Spend 12
  • 13. 13
  • 14. Portfolio Management – Master List 14 14
  • 15. Portfolio Management - Backlog 15 15
  • 16. Portfolio Management – Resource Load 16 16
  • 17. Portfolio Management – Budgetary Plan 17 17
  • 20. Other Dashboards Providing Visibility 20
  • 21. With Drill Down Capability 21

Notas del editor

  1. CAI is a global IT services firm that has been delivering business/IT consulting, application support, application development, knowledge capture, desktop services, and managed staffing services over the past 30+ year. With annual revenues of 300 Million and over 3,000 associate worldwide.
  2. Buzz identifies five IT management domains, shown here:Portfolio Management. This establishes standard criteria for evaluating proposals making it easier to compare projects on an apples-to-apples basis. It ensures that all work is authorized, valuable, aligned, and balanced. Project Management. Ensures that the project’s cost, scope, schedule and risk profile are fully developed, documented and agreed upon by all stakeholders before development starts. You can verify that the project plan is feasible from the point of view of the team charged with the work. Service Management. Service Management provides oversight of the IT products and services deployed to support the day-to-day operations of your business. It monitors performance, stability, conformance to service level commitments, fit-for-purpose and helps track end user satisfaction.Practice Management. Leverage experience on concluded projects to refine your formal processes for future projects. This includes processes for estimating the work required, managing the risks, controlling scope, handling communications. Results Management. Find out how your projects performed. Did you deliver on time and on budget? Did you deliver all the functionality that was expected? Did the project result in a high quality solution? These five domains form two closed (feedback) loops: <click> one for service delivery and <click> one for process improvement with Project Management (the original APO) lying at the conjunction of the two.
  3. Note: Also Identify Capabilities Needed to Mitigate Challenges: See later slide
  4. RPL – Rework Prevention LevelSMART – Clarity of Task Assignments (Specific, Measurable, Accountable, Relevant, Timely)SMPL – Senior Management Participation LevelPAL – Process Adherence Level
  5. RPL – Rework Prevention LevelSMART – Clarity of Task Assignments (Specific, Measurable, Accountable, Relevant, Timely)SMPL – Senior Management Participation LevelPAL – Process Adherence Level
  6. RPL – Rework Prevention LevelSMART – Clarity of Task Assignments (Specific, Measurable, Accountable, Relevant, Timely)SMPL – Senior Management Participation LevelPAL – Process Adherence Level
  7. RPL – Rework Prevention LevelSMART – Clarity of Task Assignments (Specific, Measurable, Accountable, Relevant, Timely)SMPL – Senior Management Participation LevelPAL – Process Adherence Level
  8. RPL – Rework Prevention LevelSMART – Clarity of Task Assignments (Specific, Measurable, Accountable, Relevant, Timely)SMPL – Senior Management Participation LevelPAL – Process Adherence Level
  9. The soft and hard data behind the dashboards. This is an example of the virtual MBWA data collected.We can look at this by project, organization, portfolio of projects…… all the way down to the person.