Accenture helps companies drive greater innovation, flexibility and experiences into the enterprise with ServiceNow, managing the simplest to most complex cloud transformations with our end-to-end services, broad ecosystem, industry skills and size and scale.

3. Accenture helps companies
drive greater innovation, flexibility
& experiences into the enterprise
with ServiceNow.
Managing the simplest to most
complex cloud transformations
with our end-to-end services,
broad ecosystem, industry skills,
size and scale.

5. Accenture offers a suite of advisory services such as
strategy, consulting and transformation to help our
clients with their strategic cloud initiatives and
ServiceNow specific initiatives.
This includes business process design, organizational
change management, requirements workshops and
maturity assessments.
These initiatives factor in ServiceNow as a strategic
platform to help enterprises prioritize business
planning and manage the delivery of services in their
cloud transformation projects.

6. Understanding where
ServiceNow fits in an overall
cloud transformation plan
Inefficient or antiquated
business processes
History of challenged
service deployments
Uncertain services
and data architecture
Where data will reside (e.g.
keeping data in Oracle versus
ServiceNow versus integration)
Trouble mapping business
requirements to best practice
ServiceNow configurations
Difficulty managing an
overall cloud strategy

7. Advisory Services (Strategy,
Consulting, Transformation)
Strategic Initiatives Process Workshops
Organizational Change
Management
Requirements Workshops
Architecture Workshops

8. Accenture is transforming one of
the world’s largest manufacturing
company’s IT infrastructure
operating model to support the
client's cost reduction program
and align IT service delivery with
business needs.
Accenture helped one of
the leading financial services
institutions in the US consolidate
processes via workshops
throughout an acquisition,
resulting in the defined support
processes to drive continuous
service improvement.
Accenture provided a global
hospitality chain with
improvements for key Service
Management processes and the
tools used to govern those
processes for over a dozen
service areas. Communications
and training were provided for
over 150 users, as well as the
development of computer
based/online training for the
remaining 600+ users.

10. Accenture is helping our clients modernize enterprise
service management and build out new applications
with a quick time-to-value to transform the architecture
and infrastructure of the business.
We have vast experience in procurement, pre-sales
through implementation & integration to go-live. Our
global team of SerivceNow experts guides
transformation through application aligned
accelerators, industry frameworks and other
implementation services.

11. Lack of strong linkages between
requirements and business results
Aligning ServiceNow
platform to common business
challenges and processes
Mapping old business
process to ServiceNow
Transforming business services
and legacy applications to
ServiceNow delivered solutions
Aligning ServiceNow
implementation to
development best practices
Lack of skilled
ServiceNow resources
History of Over-engineering
Best Practice Integration
Performance Issues
Failed ServiceNow
implementation projects
Scope Creep & Change Orders
Lack of resources with
ServiceNow skills or expertise
for project implementation

12. Systems Integration
(New Tech, Legacy Migration)
Implementation Services
ServiceNow Delivery
Tech & Project Knowledge
Procurement Process
Industry Frameworks
ServiceNow Application
Aligned Accelerators
Trusted Vendor

13. Accenture helped a leading global
service provider for the energy
industry achieve efficiency and
cost optimization goals for field
service management by helping
them modernize field operation
processes, standardize workflows
and improve customer reporting.
A multinational software
company came to Accenture
to improve the service level for
their customers, capturing ideas
and enhancement requests
from their customers to improve
their own software platform.
Accenture is transforming our
own service management and
employee engagement with
ServiceNow as the framework to
present and orchestrate cross-
system functions and processes.

15. Our managed services are designed to provide a consistent
customer experience with highly reliable services. We offer
the management of IT, processes & services with direct
customer relationships and trusted executive relationships,
as well as As-a-Service offerings around HR (furthering the
consumerization of the employee experience) and Security
(to help organizations resolve real threats fast).
We are also deploying Center of Excellence (COE) offerings
to provide a platform governance model for large enterprise
organizations to help manage the intake of new services and
new service requirements along with rapid deployment aligned
to industry process and platform architectural best practices.

16. Resource attrition
High cost of instance management Rising total cost of ownership
Poor governance slowing
down demand for new projects
Staffing pressure for concurrent
or sequential deployments
Tactical delivery challenges
Upgrade challenges including problematic upgrades,
release management and optimization challenges

17. Managed services offerings
Center of Excellence Health checks
Direct customer relationships
As-a-Service Offerings:
HR-as-a-Service
Security-as-a-Service
Trusted executive relationships
DevOps

18. Accenture’s employee experience
platform provided a HR service
portal serving 55,000 employees
including customized workflows
leveraging a turn-key approach &
increasing time to value by 50%.
A leading Japanese
pharmaceutical company looked to
Accenture to deliver ongoing
support across all service
management processes (Incident,
Problem, Change, Request,
Knowledge, Configuration) while
consolidating four legacy products
functionality for over 30,000
employees.
Accenture helped a French
multinational insurance firm
deploy a Center of Excellence
framework supporting a unified
service experience, work and
SLA management, compliance
and a single source of truth
across operating groups for over
across 7,000 users.

19. Accenture is a leading global professional services company, providing a
broad range of services and solutions. Combining unmatched experience
and specialized skills across more than 40 industries and all business
functions – underpinned by the world’s largest delivery network – Accenture
works at the intersection of business and technology to help clients improve
their performance and create sustainable value for their stakeholders.
As a Global Strategic Partner of ServiceNow, Accenture helps our clients
achieve the business outcomes that are most relevant to organizations today.
Combined with Accenture’s innovative approach to cloud applications, our
ServiceNow solutions provide clients with the agility they need to move their
business to the cloud and achieve significant business results more quickly.

20. ServiceNow
resources globally
ServiceNow certifications
and accreditations
Dedicated ServiceNow
delivery centers in India,
the Philippines & the US
Students trained on
ServiceNow platform
Average ServiceNow
customer satisfaction score
Share downloads &
an average rating
ServiceNow's
Federal Partner of the Year
named
ServiceNow MVPs

21. Cloud professionals
Projects with
of Global Fortune 100
Results-driven
application migration
Designed
for outcomes
Transformation to a
Real Time Enterprise
Scale
and flexibility