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The City of LA Migrates to Drupal: A Digital Transformation Story

Digital transformation is sweeping across every industry. Take the City of Los Angeles, for example.
As the second largest city in the United States, the City provides almost 4 million citizens with access to important services and information. But a legacy web platform made for a clunky, disjointed, and ineffective user experience. The City of LA wanted to seize a golden opportunity to obtain a platform that was cost-effective, easy to use, feature-friendly, and supported a federated organization. This led the City of LA to Drupal and Acquia.
In this webinar, the City of LA will discuss their decision to re-platform and join forces with Acquia. In addition to building and managing multiple customized, content-rich digital experiences, the City will:
• Migrate more than 20 sites from their legacy CMS to Drupal
• Increase citizen access to services and digital assets
• Provide a consistent and multi-platform experience for its visitors
• Utilize Acquia tools and hosting to manage platform security, reliability, and scalability
• Adopt and implement a solution that supports a decentralized IT organization

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The City of LA Migrates to Drupal: A Digital Transformation Story

  1. 1. The City of LA Drupal Migration: A Story of Digital Transformation March 11, 2015 CITY OF LOS ANGELES
  2. 2. 1 SPEAKER INTRODUCTIONS Ted Ross (The IT Exec) Assistant General Manager, Technology Solutions City of Los Angeles - Information Technology Agency (ITA) 182 staff, $32 Million Annual Budget Madeline Paguio (The Web Services Manager) Senior Systems Analyst II City of Los Angeles - Information Technology Agency (ITA) 8 Web Services staff, supports 40+ City sites
  3. 3. 2 THE CITY OF L.A. (A little background…) • 469 square miles with almost 4 million residents • 1,200 IT staff across 40+ departments • 485 IT staff in the central IT Agency (ITA) o Delivering 120+ IT services to over 40,000 City employees o 40% staff reduction since 2008, no change in service levels
  4. 4. 3 DIGITAL FOCUS @ THE CITY OF LOS ANGELES For Visitors For Businesses For Residents About City Government
  5. 5. 4 THE NEED: REPLACING A LEGACY CMS • Legacy Stellent CMS was end-of-life (10+ years old) • Required users on IE 7 (Win XP computers) • Runs on Microsoft Server 2003 • Unable to web functionality that customers wanted
  6. 6. 5 THE CRITERIA: WHAT MATTERED TO US • Ease of use for our end users • Need lots of features, minimal customization • High availability • Cost effective • Role-based, supports decentralized users & admins • Innovative platform that changes with the Web
  7. 7. 6 THE CHOICE: OPEN SOURCE AND DRUPAL • Cost effective • Highly functional • Innovative • Adopted by “digital leaders” (City of Austin, BART, etc) • Enterprise-grade
  8. 8. 7 THE OPPORTUNITY: DIGITAL TRANSFORMATION • Consolidate legacy CMS and non-CMS sites to platform • Cloud hosting for high availability & disaster recovery • Responsive for mobile devices • Standardize brand for better citizen experience (UX) • Templatized service offering to “compete” for business
  9. 9. 8 WHY ACQUIA CLOUD? • Proven Drupal track record (BART, Dries Buytaert-CTO) • Quality, agile implementation experience • Site Factory platform and tools • Innovation Technology & General Services Council Committee Example (January 27, 2015)
  10. 10. 9 QUESTIONS?