1. Alan M. Skinner
alan@actonit.net • (469) 269-2863
6413 Wexley Lane • The Colony • Texas • 75056
EMPLOYMENT
Edmentum: Dallas, Texas
Business Intelligence Manager
November 2012 - Present
Technologies: SQL 2008 SSRS, SSIS, SSAS, salesforce.com, Dynamics GP (Financials), PeopleSoft CRM,
LiquidPlanner, JIRA, Marketo
- Responsible for Business Intelligence group within the company utilizing a Microsoft-based platform that
spanned Sales, Operations, and Financial/SEC areas. This team consists of two SSRS Developers and one BI
Architect, in cooperation with the company's existing two database administrators. Managed integrations
between sales, financial and data warehouse systems.
- Coordinated with executive management regarding projects, new business initiatives and acquisitions,
including items such as system integration, sales strategy/analysis, financial modeling, and operational
workflow.
- Consulted with other technology groups (development and infrastructure) on project-by-project basis.
Archipelago Learning (formerly Study Island): Dallas, Texas
Director, Technical Projects
April 2008 – October 2012
Technologies: NetSuite, salesforce.com, ColdFusion (CRM and site), Xactly Incent, Dynamics GP (Financials),
QuickBooks Online, SSRS, SQL 2008, LiquidPlanner, MS Project, JIRA, TrackIt!, SilverPop
- Responsible for Business Intelligence group within the company utilizing a Microsoft-based platform that
spanned Sales, Operations, and Financial/SEC areas. This team consists of three SSRS Developers and one BI
Architect, in cooperation with the company's existing two database administrators. Managed integrations
between sales, financial and data warehouse systems.
- Responsible for the Financial System for the company initially spanning a combination of products from
Microsoft, Intuit, NetSuite, Sage and in-house developed solutions, but ultimately targeting a MS Dynamics
GP system. The Financial system consists of US and UK customers, and includes additional modules such as
FRx, Forecaster, SalesPad, FileBound and SmartConnect.
- Responsible for the company's Commission system. The system handles seven different groups of sales
personnel and their respective plans through integration with the company's invoice history database (SOP).
- Responsible for the Quality Assurance (QA) team for ColdFusion applications ranging from internal systems
(CRM, Content) to customer-facing systems (Study Island, Northstar). Additional internal systems, such as
CMS (Ektron) and Marketing (SilverPop), and product-lines (TeacherWeb, Reading Eggs) were tested as
needed.
- Coordinated with executive management regarding projects, new business initiatives and acquisitions,
including items such as system integration, sales strategy/analysis, financial modeling, and operational
workflow.
- Consulted with other technology groups (development and infrastructure) on project-by-project basis.
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2. Alan M. Skinner
alan@actonit.net • (469) 269-2863
6413 Wexley Lane • The Colony • Texas • 75056
Director of IT
January 2006 – April 2008
Technologies: ColdFusion (CRM and Site), SQL 2005/8, EqualLogic, LivePerson, JIRA, Peachtree, QuickBooks,
NetSuite, ServerIron, F5, Cisco, HP blades, MS Project, VoIP phone system (Fonality)
- Responsible for company CRM utilizing a single dedicated programmer. CRM consisted of two systems
maintained in parallel - an internally developed ColdFusion system and NetSuite CRM.
- Managed the telecom/hosting contracts (AT&T, TW Telecom, Colo4Dallas), network and computer
infrastructure. The team consisted of one Senior Systems Engineer and two Help Desk/Level 2 support
employees for a 50+ server/200 employee configuration.
- Project administration, including documentation and status updates.
Technical Support
October 2004 – January 2006
Technologies: ColdFusion (CRM and site), SQL 2005, LivePerson, PeachTree, ACT!, salesforce.com, VoIP phone
system (Onit)
- Installed, monitored and maintained SQL database and ColdFusion web servers that powered the
studyisland.com website.
- Responsible for troubleshooting the ColdFusion site code and coordinating issues with Developer/Owner.
Provided Help Desk and Level 2 customer support.
- Responsible for expanding the functionality of the internally-developed ColdFusion CRM from a document
repository to a CRM. The expansion included the integration of the phone system logs/dialing web calls,
the customer ticketing/chat system, and the development of the Quoting system. Ran several parallel CRM
systems including Act! and salesforce.com.
- Managed the infrastructure, including developing the office network (AD, VPN, RRAS) and handling the
contracts with hosting and telecom companies (The Planet and CBeyond).
Action Items LLC/Powered By Technology LLC: The Colony, Texas
Owner
February 2003 – Present
Technologies: PHP, ASP, FileMaker, Access, SQL, AutoCAD, Industry-specific software packages (Medical and
Fire/Police/Library), Firewalls, Mail servers, Fax servers, TrackIt!
- Developed web sites/applications for various clients
- Provided network services for clients in the healthcare, manufacturing and non-profit sectors.
- Contracted with other consulting group’s clientele as needed
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3. Alan M. Skinner
alan@actonit.net • (469) 269-2863
6413 Wexley Lane • The Colony • Texas • 75056
Texas Industries, Inc. (TXI): Dallas, Texas
Director, System Architecture and Planning
May 2002 – February 2003
Technologies: Citrix, Oracle/SQL, NetApp, ASP/ASP.NET
- Created business case and cost justifications in support of IS infrastructure projects.
- Directed the strategy, communication and implementation of the system architecture, including reviewing
current architecture for short and long-term viability in areas such as security, network, systems,
applications and disaster recovery.
- Served as a consultant and advisor to senior business leaders on technology and business impact.
Director, Technical Support and Operations
June 2000 – May 2002
Technologies: Citrix, SMS, MS Project Server, CheckPoint, Oracle, SQL, Windows, UNIX, Cisco, Mitel,
ASP/ASP.NET, MS Proxy, Exchange, IIS, Oracle 9iAS, RightFax
- Responsible for the network, server and helpdesk teams. The company network spanned 70+ locations
using a variety of connectivity options, had two locations housing servers (UNIX, VAX, Windows) and
databases (Oracle, Microsoft) and around 5,500 desktops nationwide. Team consisted of five server, three
network/telecom, two web developers, and 15 help desk individuals.
- Managed enterprise license and maintenance contracts.
- Managed $13M operational and capital budgets.
- Responsible for the company's ticketing imaging system.
- Responsible for external and internal websites.
- Assisted with the evaluation of system integrations during the Dot Com Bubble.
Manager, Web Applications
August 1998 - June 2000
Technologies: MS Proxy, Exchange, IIS, SQL, ASP
- Responsible for re-evaluating, and implementing an enterprise EDI program.
- Created a centralized purchasing process for all computer related products, and evaluated methods to
integrate our system with vendor systems.
- Interacted with senior management, operational units and outside consultants regarding web content and
direction. Lead team of two developers.
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4. Alan M. Skinner
alan@actonit.net • (469) 269-2863
6413 Wexley Lane • The Colony • Texas • 75056
Webmaster
October 1997 – August 1998
Technologies: Netscape Systems (Proxy,Internet,Mail), SQL, ASP
- Developed web sites for various business units.
- Designed work order system for internal use. Later extended the system to automate user account setup
and maintenance, and allow end-user creation of work orders.
- Managed the company email system.
Human Resource Information System/ Compensation Analyst
February 1996 – October 1997
Technologies: FoxPro 2.6a/Visual FoxPro, R&R Report Writer, THR/TotalHR, PCAnywhere, Terminal Services,
OrgPublisher
- Responsible for the design and maintenance of the HR/Payroll and reporting systems.
- Led project team for enterprise mail, intranet and Internet system. Led concurrent effort to implement
firewall and outside security monitoring service.
- Responsible for annual compensation surveys and design of corporate and regional salary structures.
- Trained remote payroll clerks on system access, reporting and data entry.
Agency Management Services, Inc. (AMS): College Station, Texas
Human Resources Assistant
October 1995 – January 1996
Technologies: Ceridian, PageMaker
- Assisted with benefit statements, performance management, compensation surveys, recruiting, payroll
employee newsletters, and filing.
Ocean Drilling Program (ODP): College Station, Texas
Human Resources Student Worker
May 1994 – October 1995
Technologies: Texas A&M University VAX
- Assisted with payroll, medical record collection and filing.
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5. Alan M. Skinner
alan@actonit.net • (469) 269-2863
6413 Wexley Lane • The Colony • Texas • 75056
EDUCATION
Master of Science
Human Resource Management
Texas A&M University
August 1994 – December 1995
Bachelor of Arts
Chemistry/HR Management
Texas A&M University
August 1988 – December 1993
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