Personal Information
Organización/Lugar de trabajo
Ireland Ireland
Ocupación
Workforce Management Analyst at eBay Inc
Sector
Technology / Software / Internet
Acerca de
6 years’ experience in IT, Telecommunication, Real Time Management(RTM), Work Force Management (WFO), Scheduling, Sales/telesales and Customer service.
8 years in people management, Process improvement, service management, Problem Management, Change management, Incident management, RTM, Client relationship management, Problem Analysis and Resolution.
Proficient in Microsoft Office, ITIL, Unify, GRD, Lotus Note, Crosslink, iLink, Ticketing Tool (Remedy 7.5), RCA, SAGE, SharePoint, CCA, RTA, EWFM, Outlook, GAL, GSA drive mapper, SQL and Server.
I have strong communication skills, Management skills, leadership skills, negotiation skills, interpersonal skills, organization skills and coord.
Personal Information
Organización/Lugar de trabajo
Ireland Ireland
Ocupación
Workforce Management Analyst at eBay Inc
Sector
Technology / Software / Internet
Acerca de
6 years’ experience in IT, Telecommunication, Real Time Management(RTM), Work Force Management (WFO), Scheduling, Sales/telesales and Customer service.
8 years in people management, Process improvement, service management, Problem Management, Change management, Incident management, RTM, Client relationship management, Problem Analysis and Resolution.
Proficient in Microsoft Office, ITIL, Unify, GRD, Lotus Note, Crosslink, iLink, Ticketing Tool (Remedy 7.5), RCA, SAGE, SharePoint, CCA, RTA, EWFM, Outlook, GAL, GSA drive mapper, SQL and Server.
I have strong communication skills, Management skills, leadership skills, negotiation skills, interpersonal skills, organization skills and coord.