1. Business Process Improvement
ISO 9001:2008
Marketing R&D Planning Sales
Warehouse Supply Chain Customer Serv.
Human Resource Finance Documentation
Oleh Ady A Subagya | Untuk Setia Utama Servises
2. Business Process Improvement
ISO 9001:2008
• Alat: Kepuasan pelanggan,
Perbaikan proses
• Standar: Proses dan kerja
Oleh Ady A Subagya | Untuk Setia Utama Servises
8. Business Process Improvement
ISO 9001:2008
“Kebijakan dan
Sasaran (QKPI*)
adalah apa yang
perusahaan ingin
capai”
*Quality Key performance indicator
8
14. Certification Process
Receive Six Monthly
Manual & Stage 2
Main Audit Surveillance
Procedure
Audit
3 year
Stage 1
major
Desk Audit major N
Y
Y
Corrective
Corrective Actions
Actions
major N
Y
Follow-up
Follow-up audit
Corrective audit
Actions
14