Agile Chennai 2022 - Jui Kudav | Outcome Focused Coaching for New Ways of Working in the Hybrid World - Experience Report
1. Outcome focused Coaching in a
Hybrid world- Experience report
Transformation Lead on Way of Working
for Continental Europe Delivery
Mindset , Behavior Leadership Coach with
22 years experience in Agile Delivery and
Program management
Avid Nature Enthusiast Amateur Birder,
Photographer, Love Trekking and Dancing
Sawubona
agilechennai.com
Jui Kudav
2. What we will see today
Operating
Models in a
Hybrid World
Challenges
and Solutions
The Hybrid
Coaching
Paradigm
Real customer
stories
Exploring
Best
practices
Way Ahead
agilechennai.com
5. What has been your
biggest challenge
working Hybrid Understanding
Fragmented
Team’s
Temperament
Productivity?
Collaboration?
responsiveness
Sense of
Belongingness?
outcomes
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6. Coaching for Outcomes in a Hybrid World- A
Paradigm Shift
what
• Multi Location
• Multi Cultural
• Partial WFH and WFO
• Focused outcome KPIs
why
• Co-located and Virtual
members in one team
• Focus Shift Individual
productivity to Business
OKRs
• Business Continuity in
Crisis
How
• Blended Collaboration
platforms
• Systems Thinking
• Craftsmanship approach
• Blended Experential
learning
agilechennai.com
7. Real Stories
BFS and Life Sciences Customers in
Continental Europe -
agilechennai.com
8. Transparency of vision at all levels
Promoting Engineering Culture
Continuous Learning and Innovation
8
Solution Tenets
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10. Hybrid Workshops Hybrid Health checks Team Experential Learning
Asking Right questions Gamification
Hybrid Interventions Team Coaching– Best Practices
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11. Continuous Improvements and Way Ahead on our Hybrid Journey
Rhythm
•Ceremonies ,
impediment
discussions, informal
connects, Coaching
interventions rhythm
Etiquettes
•Meeting times
•Emails
•Tools
Communication Flow
•Various Channels
•Formal workflow
•Intra-squad
•Peer to peer
•Inter-squad
•Brainstorming
sessions
Knowledge transition
•Transition discipline
•Challenges
•Knowledge Cross-
pollination
•Asking for help
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12. Value Quantified
>90%
Increased offshore
Teams Predictability and
Velocity due to WoW
transformation
Commitment Reliability
Predictability
500+
Outcome Focussed
Coaching and
Mentoring during
Hybrid working
DevOps Engineers Enabled
@$ 10 M
Contribution Revenue
growth due to
Differentiation from
competition for Key RFP
Wins
100 + Teams
POD transformations
consulting for multiple
Customers
Hybrid Teams
Transformation influenced
Revenue Influence
agilechennai.com