digital Human resource management presentation.pdf
Agile Kolkata 2022 - Sandip Chatterjee | Emotional Intelligence is a Key to Sustain Agility
1. Emotional Intelligence is a Key to Sustain Agility
Sandip Chatterjee
Enterprise Agile Coach, IBM
Source – PMI training courses and Daniel Goleman Books
www.agilekolkata.com
2. Take Aways
Emotional Intelligence and its practical applicability in Agile projects
How EI Influences on Team Performance & Client relationships
The Emotional Intelligence Model
Building Emotional Intelligence
what is Psychological Safely?
3. What is Emotional Intelligence?
Nobel Greek Philosopher Aristotle said:
Anybody can become angry – that is easy, but to be angry with right person
and to the right degree and that the right time and for the right purpose, and
in the right way – that is not within everybody’s power and it’s not easy.
4. What is Emotional Intelligence?
The Emotional Intelligence is the ability to identify, access and manage emotions and
then influence and guide the emotions to others towards the positive direction.
EI helps to expedite the team dynamics
EI helps to improve the relationship with clients
It develops through adult life
EI is very essential for personality Development
It can be improved and increased through effective trainings
It can be improved and increased through deliberate practices
EI plays very important role in:
Personal life
Married life
Family life
Social life
Professional life
8. IQ Vs EQ
IQ Vs. EQ
What is EQ
What is IQ
Intelligence Quotient – is a total score derived from a set of standardized tests or subtests
designed to assess human intelligence.
Emotional Quotient – The measurement of one’s ability to identify, access and manage
emotions and then influence and guide the emotions of others.
IQ – Since childhood, EQ –based on your maturity as you more grown up
When to introduce Agile way of working. Effectively managing your emotions will positively
impact your performance and make you a more valuable team lead.
9. What are the Traits of an emotionally Intelligent
people?
9
Handle
Complex
Solutions
Say the
right
thing
Gain
Respect
Always stay
positive
Stay cool
Manage
self &
others
while
negotiating
Recognize
their own
emotional
reactions
Express
themselves
Influence
others
Motivate
themselves
Get help
from others
Able to
adjust with
the
situation
10. What are the EI antipatterns?
1
Don’t
understand
how to feel
Overestima
te
themselves
Self-
Centered
Don’t feel
happy in
life
disconnect
between
emotions &
Behavior
Poor
Problem-
solving
skills
Don’t
maintain
relationshi
p
Don’t
manage
other’s
feelings
Lose
control of
emotions
Aggressive
in
communica
tion
disconnect
between
emotions &
thoughts
Wind up
aimless
12. EI Model – Self Awareness
Self-Awareness - is the ability to recognize your own emotions and how they affect your thoughts and
behaviours
Emotional self-awareness - The ability to understand your own emotions and their effect on your
behaviour
Accurate Self-assessment - The ability to accurately self -assess yourself & increases your capacity to
monitor and control your emotional responses
13. EI Model – Self Management
Self-Control- As you are aware of your emotion, you can now manage team in a productive and healthy way.
Conscientiousness - Promoting a greater good, should have great self control, focus on end goal, stay positive,
be humble, respectful and trustworthy
Adaptability – Look the challenges as an improvement opportunity, be flexible to change approach based on
the circumstances.
Drive & Motivation – Motivate and empower the team to achieve the end goal or target.
14. EI Model – Social Awareness
Empathy – The ability to recognize and understand the emotions of others and be aware of the challenges they are
facing. Active listening is an essential part of the Empathy.
1) Cognitive – understanding others by mentally putting yourself in their position
2) Emotional - understanding others feeling
Organization Awareness – ability to recognize the organizational environment in which team members are working.
Understanding the environment – Understand the team dynamics on day-to-day work
15. EI Model – Social Skills
Influence – The ability to steer someone towards achieving a Goal and help them to resolve a problem, remove
impediments.
Inspirational Leadership – Be a Roll Model. positive Attitude, Appreciate and acknowledge the team,
resolutions the team conflicts and remove impediments.
Developing others – Coaching and providing guidance and feedback to help improve job performance
Teamwork and Collaboration – Working together towards a common goal
Self-Awareness - is the ability to recognize your own emotions and how they affect your thoughts and behaviours. You can become more self-aware that your emotions play a key part in your thought and behaviours. The main hallmark of your Self-awareness is “Self Confidence” which can be achieved via Emotional self-awareness (The ability to Understand your own emotions and their effect on your behaviour) and Accurate Self-assessment (The ability to accurately self -assess complements your self -awareness and increases your capacity to monitor and control your emotional responses.)
Appreciate the skills you have
Possess an accurate view of your limitations and struggles
Like yourself, imperfections, and all
Know your strengths and weakness
Avoid falling into pitfalls like the “Imposter Syndrome
Self-Control – Now that you are aware of your emotions, you will need to manage them in a productive and healthy way using the following without any distraction or setbacks
Following through
Adapting to change
Taking initiative
Continuing to persevere
The Self-Control can be achieved via (example – don’t answer to an email which upsets you)
Conscientiousness – Promoting the greater good, great self-control
Focus for energies on the end goal
Rise above being provoked and stay positive
Keep commitments and strive to be trustworthy
Take responsibility of your own action.
Adaptability – look the challenges as an improvement opportunity
ability to be flexible,
change approach based on the circumstances
Adjust to new situation
Alter direction to meet the goal
Drive and motivation
Keep the end goal in mind
Focus on what you are working towards
Feeling of accomplishment and satisfaction
Self-Awareness - is the ability to recognize your own emotions and how they affect your thoughts and behaviours. You can become more self-aware that your emotions play a key part in your thought and behaviours. The mail hallmark of your Self-awareness is “Self Confidence” which can be achieved via Emotional self-awareness (The ability to Understand your own emotions and their effect on your behaviour) and Accurate Self-assessment (The ability to accurately self -assess complements your self -awareness and increases your capacity to monitor and control your emotional responses.)
Appreciate the skills you have
Possess an accurate view of your limitations and struggles
Like yourself, imperfections, and all
Know your strengths and weakness
Avoid falling into pitfalls like the “Imposter Syndrome
Self-Control – Now that you are aware of your emotions, you will need to manage them in a productive and healthy way using the following without any distraction or setbacks
Following through
Adapting to change
Taking initiative
Continuing to persevere
The Self-Control can be achieved via (example – don’t answer to an email which upsets you)
Conscientiousness – Promoting the greater good, great self-control
Focus for energies on the end goal
Rise above being provoked and stay positive
Keep commitments and strive to be trustworthy
Take responsibility of your own action.
Adaptability – look the challenges as an improvement opportunity
ability to be flexible,
change approach based on the circumstances
Adjust to new situation
Alter direction to meet the goal
Drive and motivation
Keep the end goal in mind
Focus on what you are working towards
Feeling of accomplishment and satisfaction
Social Awareness – is the ability to connect with others. Showing empathy for others emotion and concern help establish healthy relationship. It contributes to Organizational awareness and ability to understand the environment
Active listening is the best way to show empathy – concentrate on what is being said and confirm what you are hearing by paraphrasing to show your understanding.
Let team member speak and try not to do all the talking
Avoid passing judgement and offering premature advice
Organization Awareness –
Study Org chart and reporting structure,
Find out about the projects people have contributed to and what they are currently working on.
Practice active listening during meeting to get the feel for the emotional climate.
Learn who the key players and influencers are .
Social Skills – Social skills are how we affect others. Mastery of these skills can propel us towards success and accomplishment, while a lack of them leads us towards failure and disappointment.
We can achieve Social Skills via
Influence – The ability to steer someone towards a goal and help them solving their problems by forming relationships, removing impediments, defining proper communications
Inspirational leadership –
an inspirational leaders defines a vision or goals where teams are trying to achieve
Leader appreciate and acknowledge their effort and dedication
Leaders resolve conflicts and remove impediments within the team
Developing others - Coaching and providing guidance and feedback to help improve job performance
Training and coaching
Shielding the team from any interruptions
Recognizing team members accomplishments
Teamwork and collaboration – Working together towards a common goals. Having multiple ways of building consensus is important. When you reach a consensus, you get a buy-in from everyone of the team.
