Why do you have to have a telephone answering service? Read in detail

1. Phone Answering Service
THE IMPORTANCE OF PHONE ANSWERING SERVICE
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2. Importance Of Phone Answering Service
25% 30% 15% 35%
Although we live in an increasingly digitalized world, that does not mean that many
people still prefer a humane treatment when dealing with certain questions or queries
with a company.
It is for this reason that today I will talk about the importance of telephone answering
service and why it is still good to have this resource.
I am a faithful believer that no matter the digital generation or how technological we are,
we all still have that urgent need to pick up the phone and call a business or company
when we need certain information and from the other side you hear a person.
For example, I spend a lot of time on social networks and I even recommend my clients to
have a digital presence, but that does not mean that in the event of a problem with my
telephone company, I take the telephone and call the telephone service to know what is
happening.
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3. Why you should use Phone Answering Service?
01 People are Still Using the Phone
02 You do not lose that Human Touch
03 Support Agent can Calm an Angry Client
04 There are not always Generic Questions
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05 Because it Sells

4. People are still using the Phone
Still the online world has not reached the
levels of expected customer service.
Moreover, telephone service is still not at its
highest level, because many times
companies do not train their staff or invest
in this aspect.
In summary, digital is still not at the
optimum level, so for a long time it will be
important to maintain telephone answering
service.

5. You do not lose that Human Touch
In an increasingly digitalized and robotic
world, where even the telephone exchange
is an answering machine, people feel the
need to talk with another " human being ".
It has happened to me many times to have
a problem, for example on Facebook, and
not find a single number to call, complain or
ask for help.
Really sometimes you want to talk to
someone else, not read, browse or receive
emails.

6. Support Agent can Calm an Angry Client
Nothing worse than an angry client, added to how
complicated it can be to find an answer, without
being attended by a person.
It has happened hundreds of times to me to really
need to speak with a person before a problem with
some page, service, program or product and not to
find any form.
In the end the anger is so much, that one ends up
hating the company.
Why not avoid this better?
Nowadays, it is not even necessary to have an
internal team, there are services such as DOS
Customer Support, a remote call center service
that allows any professional or company to have
their own phone answering service.
In summary, and as always I follow: The one who
wants can.

7. There are not always Generic Questions
Having a telephone customer service, is
understanding that there are not always
questions or generic concerns.
Each client is a separate world, which will
require from a particular type of treatment,
to a very particular way to explain or give an
answer. Moreover, each question can be
totally unique depending on the client.
It is true that not having a customer service
phone can mean lower costs.
But for every penny saved, there is a
customer who may not buy from us, who
does not buy us back or who does not
recommend us, by not being helped.

8. Because it sells
Yes it is. The customer agent sells.
What they sells?
•Sell ​​anything, if the customer calls with questions before
the purchase.
•Sell ​​the image of a company focused on the customer.
•Sell ​​the show that it is a company that wants to find
solutions.
•Sell ​​loyalty to the future.
•Sell ​​the satisfaction of believing and trusting your company
.
Obviously all this goes hand in hand with good ser
vice. But not having a customer service call ... sells
a bad image in these times.

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