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DaimlerChrysler KM Strategy K6201 - KM Foundations-Group 3 August 2011
traditional market Why Chrysler KM? new markets need  stretch! 1990s
traditional market Why Chrysler KM? new markets ,[object Object],[object Object],[object Object],[object Object],1990s Focus 1 Focus 2 dilemma ,[object Object],[object Object],[object Object]
Why Chrysler KM? pressure But in 1970-80s ,[object Object],[object Object],[object Object],[object Object],Techincal Reports Institute of Engineering
Why Chrysler KM? ,[object Object],[object Object],[object Object]
Why Daimler KM? 1990s ,[object Object],[object Object],[object Object],[object Object]
Why Daimler KM? 1990s Failed diversification attempt + huge losses A-class ( Swatchmobile) M-class SUV aerospace
Daimler KM initiative No formal structure Learning champions failure Learning champions did not  know what type of data, info, knowledge was useful to practitioners Established the Daimler Corporate University ,[object Object],[object Object]
Everybody else is doing it so why can’t we? 1998
KM at Chrysler 1. How to map corporate knowledge and make it explicit and accessible? 2. How to make knowledge buckets talk to each other? 3. How to capture the knowledge being produced?
KM at Chrysler Design Div. Sales Div. Procurement Div. Manufacturing Div. Engineering Div. heavy teams platforms
KM at Chrysler: 3 Steps.  1 – Restructure & Make Knowledge Buckets Knowledge bucket 1 Knowledge bucket 2 Knowledge bucket 3 Knowledge bucket 4 Knowledge bucket 5 platforms Small cars Large cars Minivans Jeeps Trucks Adv.Veh.Engineering Body Chassis Electrical/Electronic Interior Powertrain Scientific Labs Vehicle Development Program Management Energy Management Thermal
KM at Chrysler: 3 Steps.  1 – Restructure & Make Knowledge Buckets Knowledge bucket  Product DBs  CAD/CAM Manucafturing, Procurement, Supply data Vehicle Test data
KM at Chrysler: 3 Steps.  2 – Tech Clubs Knowledge bucket 1 Knowledge bucket 2 Knowledge bucket 3 Knowledge bucket 4 Knowledge bucket 5 platforms Small cars Large cars Minivans Jeeps Trucks Adv.Veh.Engineering Tech Club 1 Body Tech Club 2 Chassis Tech Club 3 Electrical/Electronic Tech Club 4 Interior Tech Club 5 Powertrain Tech Club 6 Scientific Labs Tech Club 7 Vehicle Development Tech Club 8 Program Management Tech Club 9 Energy Management Tech Club 10 Thermal Tech Club 11
KM at Chrysler: 3 Steps.  3 – Engineering Book of Knowledge (EBOK) Tech Club1 Tech Club5 Tech Club2 Tech Club3 Tech Club4 Tech Club n
KM at Chrysler: 3 Steps.  - Skill in discovering niche markets - Skill in developing products rapidly - Innovations ( minivan, SUV) 3 Steps
Daimler Chrysler merger Who brings what?  North American market Flexibility & Innovation 3D modeling Upscale segment of North American, European and Asian markets High-class engineering skills Crash simulation
Daimler Chrysler merger Knowledge merging - PMI
Daimler Chrysler – KM initiatives ,[object Object],[object Object],2) KM initiatives require understanding & support on top level ,[object Object],[object Object],[object Object],[object Object]
Daimler Chrysler – KM initiatives KM initiatives require combination of 3 aspects KOL Matrix organization Special Interest groups EBOK TechClub Knowledge Buckets & platforms Lotus Notes Issue Resolution Teams PMI program CoP Knowledge domains Wel-Kom Booz-Allen Chrysler Daimler Chrysler Daimler

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Case study 3 schemes

  • 1. DaimlerChrysler KM Strategy K6201 - KM Foundations-Group 3 August 2011
  • 2. traditional market Why Chrysler KM? new markets need stretch! 1990s
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Why Daimler KM? 1990s Failed diversification attempt + huge losses A-class ( Swatchmobile) M-class SUV aerospace
  • 8.
  • 9. Everybody else is doing it so why can’t we? 1998
  • 10. KM at Chrysler 1. How to map corporate knowledge and make it explicit and accessible? 2. How to make knowledge buckets talk to each other? 3. How to capture the knowledge being produced?
  • 11. KM at Chrysler Design Div. Sales Div. Procurement Div. Manufacturing Div. Engineering Div. heavy teams platforms
  • 12. KM at Chrysler: 3 Steps. 1 – Restructure & Make Knowledge Buckets Knowledge bucket 1 Knowledge bucket 2 Knowledge bucket 3 Knowledge bucket 4 Knowledge bucket 5 platforms Small cars Large cars Minivans Jeeps Trucks Adv.Veh.Engineering Body Chassis Electrical/Electronic Interior Powertrain Scientific Labs Vehicle Development Program Management Energy Management Thermal
  • 13. KM at Chrysler: 3 Steps. 1 – Restructure & Make Knowledge Buckets Knowledge bucket Product DBs CAD/CAM Manucafturing, Procurement, Supply data Vehicle Test data
  • 14. KM at Chrysler: 3 Steps. 2 – Tech Clubs Knowledge bucket 1 Knowledge bucket 2 Knowledge bucket 3 Knowledge bucket 4 Knowledge bucket 5 platforms Small cars Large cars Minivans Jeeps Trucks Adv.Veh.Engineering Tech Club 1 Body Tech Club 2 Chassis Tech Club 3 Electrical/Electronic Tech Club 4 Interior Tech Club 5 Powertrain Tech Club 6 Scientific Labs Tech Club 7 Vehicle Development Tech Club 8 Program Management Tech Club 9 Energy Management Tech Club 10 Thermal Tech Club 11
  • 15. KM at Chrysler: 3 Steps. 3 – Engineering Book of Knowledge (EBOK) Tech Club1 Tech Club5 Tech Club2 Tech Club3 Tech Club4 Tech Club n
  • 16. KM at Chrysler: 3 Steps. - Skill in discovering niche markets - Skill in developing products rapidly - Innovations ( minivan, SUV) 3 Steps
  • 17. Daimler Chrysler merger Who brings what? North American market Flexibility & Innovation 3D modeling Upscale segment of North American, European and Asian markets High-class engineering skills Crash simulation
  • 18. Daimler Chrysler merger Knowledge merging - PMI
  • 19.
  • 20. Daimler Chrysler – KM initiatives KM initiatives require combination of 3 aspects KOL Matrix organization Special Interest groups EBOK TechClub Knowledge Buckets & platforms Lotus Notes Issue Resolution Teams PMI program CoP Knowledge domains Wel-Kom Booz-Allen Chrysler Daimler Chrysler Daimler