1. www.airroad.com.au
If it’s important to you...
trust it to us.
National Road Freight Distribution | Express & Specialised Transportation | Supply Chain Services

2. Delivering in full,on
time and undamaged.

3. Recognised for the quality of personalised
services we provide, we have particular
expertise in high value, complex, fragile,
confidential and sensitive goods. Safety
is crucial to the AirRoad approach, which
ensures that our clients feel certain that
their chain of responsibility obligations are
being met.
As a quality service provider, we are
committed to delivering certainty the first
time. We do know that we may not always get
things right. We keep our clients informed and
do everything we can to rectify any problems
that occur. We are up front, transparent and
learn from our mistakes as part of our drive
towards continuous improvement.
AirRoad provides premium services in national road freight
distribution, express and specialised transport and supply
chain management. An independent, Australian owned
and managed company, AirRoad is focused on delivering
in full, on time and undamaged in order to provide our
clients with certainty in their supply chain.
At AirRoad, we understand that certainty
is crucial to our clients. We’re proud of
our industry benchmark performance for
delivering consignments in full, on time and
undamaged, at least 97% of the time.

4. Delivering Certainty
AirRoad’s extensive network of national,
regional and local distribution centres
across the country means that we can
deliver wherever and whenever our
clients need us - to any address in Australia.
Our steadfast policy is not to split
consignments, so goods are delivered in full.
Your goods are protected every step
of the way while in our care.
Our track and trace barcode scanning system
at the item level and our strict proof of
delivery signature protocols mean that we can
locate any item, at any time, for our clients.
Our vehicles are designed to minimise the
risk of compression and our experienced
team handles your goods with care, to
minimise damage.To further ensure your
peace of mind, we also offer a free, in-house
transit warranty.
AirRoad’s extensive network of national,
regional and local distribution centres
across the country means we can deliver
wherever and whenever our clients need us.

5. Client Service
“AirRoad’s success has been built on providing
comprehensive, personalised service to our clients
and investing in long-term relationships. Our focus
is on providing certainty to you, giving you peace
of mind and reliable business platforms.”
Malcolm Thorpe
Managing Director
The service promise which we make to you delivers value to your
business through four key commitments:
1. Delivery in full and on time
2. Superior product handling
3. Genuinely customised solutions
4. Premium service
This is our commitment to certainty
for your business.
Our Service Promise

6. Safety
We pay meticulous attention to safety and health in everything that we
do. Safety is the foundation of our approach and our principal concern –
zero harm for our staff, for our clients and for the community, as well as
zero damage to the freight in our care. Our safety standards help you to
feel certain that your chain of responsibility obligations are being met.

7. Security
Security of your goods is fundamental to all of AirRoad’s operations and we
lead the industry in the scope and success of our security services. Goods in
our care are protected by our people, our systems, our technology and our
processes providing clean, safe and secure transportation and storage for
your valuable business assets.

8. 1300 CERTAIN (237 824) | www.airroad.com.au
Express
When time is of the essence AirRoad Express provides
transport services throughout Australia with delivery
in full, on time performance our clients can depend
on. Our extensive network enables us to deliver to
any address in Australia. Our meticulous attention to
detail makes us a leader in handling time-critical and high
value goods.
Specialised
AirRoad Specialised helps clients move high value,
fragile or other sensitive items safely and securely with
a dedicated team and custom fleet.We understand that
not every delivery is the same and we bring the same high
quality AirRoad service no matter how large or complex
the task.
Logistics
AirRoad Logistics seamlessly integrates transport and
warehousing solutions for clients requiring management
and operation of their distribution channels. Our
end-to-end service includes warehousing, inventory
management, order picking, assembly and consolidation,
returns management and delivery.
Direct
AirRoad Direct is a door-to-door delivery service for
those who send freight occasionally and wish to enjoy
the same quality service as larger AirRoad clients.
Simply visit our website for a quote and use a credit
card or PayPal to book a pickup and have access to
AirRoad’s premium service.
www.airroaddirect.com.au
Our Services