Ajay Kumar is a Siebel CRM consultant with over 3.9 years of experience in Siebel configuration, scripting, workflows, EAI, order management, and other Siebel modules. He has worked on Siebel CRM implementations for clients in various industries including automotive, telecom, and public sector. Currently, he works for Tata Consultancy Services on a Siebel CRM implementation for Saudi Telecom Company where he is responsible for development, support, and mentoring junior resources.

1. Ajay Kumar Email: ajaykumar.siebelcrm@gmail.com
Mob: + 919642254640
Skill: Siebel Config, EAI ,Order Mgmt.
Location: Hyderabad, TS.
Objectives
To work in a creative and challenging environment, thereby contributing to the growth of the
organization through my technical and soft skills and hence achieving personal evolvement.
Skills Summery
 Good exposure to Siebel CRM applications
 Experience in developing applications using Siebel CRM Application(Configuration,
Scripting, workflows, EAI, Web Services (Inbound, Outbound), Data Maps, XSLT,
Business Services, Audit Trails, Smart Scripts, State Models, DVM, )
 Experience in the following Functional Domains
1. Auto Motive (eDealer 8.1 and eAutoMotive 8.1)
2. Telecom (eCommunications 7.8,& 8.1)
3. Public Sector
 Experience in the Following functional Areas:
1. Dealer Management
2. Order Management
3. Asset Management
4. MRM(Marketing Resource Management)
a) Marketing Plans
b) Marketing Funds
c) Budget Requests
d) Expense Requests
e) Programs
f) Segments
g) Email Marketing|(ESD/BSD/CTD)
h) Responses
5. Campaign Management
6. Contacts
7. Opportunities
8. List Management/List Import
 Experience in developing applications using .net
 Effective verbal & written communication skills.

2. Experience Summery
 3.9 years of IT Experience in Software Development.
 3.9 years of experience in Siebel CRM, Configuration, Scripting, Workflows, EAI, Order
Mgmt.
Professional Profile
1)Company Name : TATA Consultancy Services - (TCS)
Designation : Assistant Consultant
Duration : April 2013 – till date
2)Company Name : Loyalty Methods India Pvt Ltd,
Designation : Application Consultant
Duration : August 2011 – March 2013
Current Working Area
CRM Applications : Siebel CRM
Tools : Siebel Tools 8.1, Siebel eCommunications 8.1
Data Base : Oracle 11i
Operating Systems : Linux, Microsoft Windows XP Professional
Education Qualification
 B.Com. Computers in Kakatiya Degree College, Warangal 2008.
Technical Skills
 Siebel CRM : Siebel Configuration, Scripting, Workflows, EAI, EIM,
Web Services (Inbound and Outbound), Data maps, XSLT, DVM,
Smart Scripts, Browser Script, Business Services, State Models
 Languages : ASP.NET,
 Front End &GUI : Visual Basic 6.0
 Web Technologies : HTMLt, Java script
 Database : Oracle 9i &10i, MySql4.1, MS SQL server2000,MS access
 Operating Systems : Windows 7 , Windows XP, Windows 2000,

3. Projects Profile:
#1. Title : STC
Client : Saudi Telecom Company – STC
Duration : February 2014 to till date
Role : Developer / Solution Designer for CCRs
Description :
STC is one of the leading Telecom service Provider in Saudi Arabia. STC is implementing the
system to serve all customers in a better way by using Siebel CRM application as a front end.
STC uses IRB as a billing system for all billing related activities and serves the customer with all
the facilities like Prepaid (SAWA), Postpaid (Aljawal), CUG, Transfer of Service, SMS, roaming
and international roaming, etc.
Technologies : Siebel CRM (Configuration, e-Script, Browser Script, workflows,
EAI, Web services, Business Services, State Models, DVM), Oracle
10i
Responsibilities:
1. L2 Support & Order Management Development
2. EAI with web services and VBC.
3. Mentoring junior Resources
4. Code and Technical design document review
5. Participating in solution handover meetings, mentoring CR’s and
ensuring quality of delivery of CR,
6. Peer & Performance review of code and functionality to ensure good
application performance.
#2. Title : Mobily
Client : Mobily - Riyadh
Duration : April 2013 to January 2014
Role : Developer
Description :
Mobily is one of the leading Telecom service Provider in Saudi Arabia. Mobily, the brand name of
Etihad Etisalat, took its first step in becoming the Kingdom’s monopoly breaking mobile operator
when it won a tender against five other competing consortiums in the summer of 2004. Mobily
provides commercial services to the public in 32 cities. It has crossed one million subscriber-base
mark. The GSM World Association described Mobily as the fastest growing mobile operator in the
Middle East and North Africa region.
Mobily also provides fixed-mobile convergence and mobile broadband provision services. Mobily,
the Saudi 3G mobile operator became one of the first few companies in the world to offer an
unlimited data communication package, based on high-speed downlink packet access (HSDPA)
technology offered to subscribers at competitive rates and in a very creative way.

4. Tools : Siebel Tools 8.1, Siebel
eCommunications 8.1
Technologies : Product Model & Pricing, Siebel CRM (Configuration, e-Script,
Browser Script, workflows,
EAI, EIM, Web services, Business Services, State Models, DVM)
Responsibilities:
 Siebel Order Management Development
 Responsible for coding and fixing defects
 Responsible to support in production defect fixes
#3. Title : NICE
Client : New York City Housing Authority (NYCHA)
Environment : Siebel Public Sector
Duration : June 2012 –March 2013
Role : Application Developer
Description :
NYCHA is an acronym of New York City Housing Authority, which is responsible of issuing the
houses for the need. NYCHA Project uses Siebel CRM – Public Sector CRM application to
process the application through various stages. Each application is represented as Case within
the Siebel which will be tied up to various other entities like household, Contact, Account, Service
Request, etc.,
As a consultant I have been involved in following responsibilities
Working on the Functional and Technical solution of the requirements
Delivering of deliverables on time with desired level of quality
Tools : Siebel Tools 8.1, Siebel Public Sector -ENU 8.1
Responsibilities: Development and support
#4. Title : Mobilink
Client : Mobilink
Duration : August 2011 –May 2012
Description :
Mobilink (an Orascom Telecom Company) is a client from Egypt, they are implementing
telecom solutions to serve the customer needs across the world. Mobilink Pakistan is the first
project which they have implemented for Pakistan. Mobilink serves the customer with all the
facilities like GSM Prepaid, Postpaid, CUG, Takeover, SMS, roaming and international roaming
etc.
Modules : Worked with the following modules
1. Order Management
a) In Order
b) Takeover Order
c) Suspend Order
d) Resume Order

5. e) Auto Restoration
f) CUG min Subscriptions
2. Assets
a) Auto Asset
b) SIS OM PMT Service Mappings
3. Activities
Tools : Siebel Tools 7.8, Siebel eCommunications 7.8
Toad, Toad, VRT, DTT, Sense
Technologies : Siebel CRM (Configuration, e-Script, Browser Script, workflows,
Business Services, State Models, DVM), Oracle 9i
Responsibilities:
 Responsible for coding, unit testing
 Participating and supporting in Application releases (Go Live)
 Responsible for fixing defects

6. e) Auto Restoration
f) CUG min Subscriptions
2. Assets
a) Auto Asset
b) SIS OM PMT Service Mappings
3. Activities
Tools : Siebel Tools 7.8, Siebel eCommunications 7.8
Toad, Toad, VRT, DTT, Sense
Technologies : Siebel CRM (Configuration, e-Script, Browser Script, workflows,
Business Services, State Models, DVM), Oracle 9i
Responsibilities:
 Responsible for coding, unit testing
 Participating and supporting in Application releases (Go Live)
 Responsible for fixing defects