The document outlines a hotel's lost and found procedure. It discusses classifying items as valuable, non-valuable, or perishable and storing them for different periods of time - 6 months, 3 months, or disposing of perishables the same day. It also describes claiming items by providing identification, returning unclaimed valuable items to police and distributing unclaimed non-valuables to the finder after the storage period.

1. Lost and Found Procedure
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Hotels

2. Objectives of the session
1. What is Lost and Found ?
2.Classification of Lost and Found.
3.Storage
4.Claiming
5.Unclaimed items
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3. 1.What is Lost and Found ?
• An item left behind by guest either in the rooms or Bars &
Restaurants in public areas.
Identified by any staff and brought under the notice of
Housekeeping is termed as “Lost and Found” item.
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4. 2.Classification of lost and Found
2.1 Valuable items – 6 months period
2.2 Non valuable items – 3 months period
2.3 Perishable items – disposed on the same day
Lost and Found Classification as follows
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5. • Valuable items such as gold jewelry, money
Credit cards, laptops, mobiles, cameras and
branded eye shades, etc
2.1 Valuable items
2.2 Non- Valuable items
2.3 Perishable items
•Non- Valuable Items such as clothes, shoes
bags, umbrellas etc.
•Food and beverage items, including liquor.
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6. 3. Storage
3.1 All items received to be recorded in lost and found register.
3.2 Items should be put in a plastic bag noting the serial number from the register,
place found, date, name of the person who found the item etc.
3.3The lost items must be secured in a locked closet or area that has highly restricted access.
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7. 4.Claiming
4.1 If a guest claims an article he must sign a receipt with his identification like Emirates ID
Or Passport copy
4.2 If guest requests an article to be returned by courier then identify the details and
deliver the items. (Note:- Courier charges paid by the guest).
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8. 5.Unclaimed items.
5.1 Unclaimed valuable items are handed over to Dubai Police after 6 months.
5.2 Unclaimed non-valuable items are distributed to the person who found them, after 3
months.
5.3 Lost and found perishable items will be disposed directly in presence of the Security
Manager or Manager on Duty as mandated by the Dubai Police.
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9. 8/25/2017 Lost and Found procedure 9/10
Questions ?

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Thank You