2. Introduction The service blueprint is a technique used for service innovation. Service blueprints are maps or pictures that precisely portray how a service process is built up. Blueprints are especially useful, when it comes to developin Blueprinting is already used in different techniques and fields, including computer systems analysis, industrial engineering, decision theory, and logistics.gand designing new services
3. Hotel Service Blueprint Parking Cart for Desk Elevator Menu Room Bill Bags Registration Hallway Food Amenities Desk Lobby Room Bath PHYSICAL EVIDENCE Arrive Give Check in Go to Call Room Sleep & Check At Bags to Room Service & Shower Out & Hotel Bellperson Eat Leave CUSTOMER ACTIONS Deliver Bag Process Registration Deliver Food Process Check Out ONSTAGE CONTACT Greet & Take Bag Take Bag to Room Take Food Order BACKSTAGE CONTACT Registration System Prepare Food Registration System SUPPORT PROCESS
