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Managing Knowledge  in a   Network Environment Government Web 2.0  and Social Media June 2-3, 2009 Ottawa, Ontario
Knowledge Economy ,[object Object],[object Object],[object Object],[object Object],Recognized in four Throne Speeches
Knowledge Management Evolution Overview Connectivity Web 2.0 Collaborate Synergy Community Network Emergent 3rd Distribution World-Wide Web Share Integrate Use Individual Team Tacit 2nd Systems Internet Create Acquire Preserve Artefacts Objects  (Documents) Explicit 1st Technology Knowledge Process Knowledge Carrier Type of Knowledge KM Generation
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Manage Knowledge ? ,[object Object],[object Object],[object Object],[object Object],Organization
Knowledge Organization Knowledge management connects creation and use Organization External Knowledge Share Internal Knowledge Manage Use Integrate Preserve Lost Knowledge Create Nature,  Society Content
What is Content ? ,[object Object],[object Object],[object Object],[object Object],[object Object],Organization
Content Value Chain “ Flow of content through sequential stages, each of which changes its form and increases its usefulness and value.”   (NRCan, 2006) Organization Objects Data Information Knowledge Wisdom Domain Department Admin. Data Records Know how Experience
Organizational  Infrastructure Organization People ,[object Object],Governance roles, responsibilities, authorities, resources Processes work routines lessons learned, best practices,   Content,  Services data, risk analysis, reports, monitoring, operations, policies Tools systems to capture, store, share, and process content
Knowledge Management Organization Governance
Capturing Content   Canadian Forest Service Organization
Preserving Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Organization
Migrating Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Organization More information is being lost than at any time in history
Sharing Knowledge  Public Security Technical Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Organization
Centre for Security Science
Knowledge Services Organization Natural Resources Canada Use Internally Use Professionally Use Personally Generate Transform Add Value Transfer Evaluate Manage Extract Advance Embed Legend Department Sector / Society
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Parallel Collaboration   Partner A Partner B Collaboration Joint Content Generate Generate Joint Products & Services Transform Transform Joint Inventory Manage Manage Joint Solutions Use Internally Use Internally Joint Outputs Transfer Transfer
Sequential Collaboration Agriculture Canada Collaboration Idea scientists AAFC Innovation IC company Commercialized CFIA farmers Adopted Food product HC producers retailers CFIA Market consumers HC Consumption Waste EC municipalities
Formal Partnerships ,[object Object],[object Object],Collaboration
Types of Partnerships ,[object Object],[object Object],[object Object],Collaboration A B A B A B C
Informal Cooperation ,[object Object],[object Object],Collaboration
Types of Cooperation ,[object Object],[object Object],[object Object],Collaboration
Canadian Food Inspection Agency
Centre for Security Science
Share Point Functions   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*Microsoft compatible only Collaboration
Share Point Uses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Collaboration
Centre for Security Science
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Network Structure Networks
Infrastructure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Networks Organization Network (Collaboration)
Culture and Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Networks Organization Network
Knowledge Network Networks Synergy Emergence External Knowledge Share Preserve Lost Knowledge Knowledge Management Use Integrate Issue Create Nature,  Society Capture Content
Content Providers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Incentives Disincentives Networks
Public Security Technical Program  Network The value of a network is proportional to the number of users  squared . Networks
Global Knowledge Map Network
Social Network Sites ,[object Object],[object Object],[object Object],[object Object],Networks
 
 
Natural Resources Canada
Social Network Principles ,[object Object],[object Object],[object Object],[object Object],Networks
Social Network Successes ,[object Object],[object Object],[object Object],[object Object],Networks
Capturing Value Bring it inside the organization Stabilize it; make it work Networks
SWOT Analysis ,[object Object],[object Object],[object Object],[object Object],Networks
Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(Neish, 2007) Networks
Road to Success ,[object Object],[object Object],[object Object],[object Object],[object Object],(Neish, 2007) Networks
A Knowledge Network ,[object Object],[object Object],[object Object],[object Object],http://www.slideshare.net/Al.Simard/slideshows

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Managing Knowledge in a Network Environment

  • 1. Managing Knowledge in a Network Environment Government Web 2.0 and Social Media June 2-3, 2009 Ottawa, Ontario
  • 2.
  • 3. Knowledge Management Evolution Overview Connectivity Web 2.0 Collaborate Synergy Community Network Emergent 3rd Distribution World-Wide Web Share Integrate Use Individual Team Tacit 2nd Systems Internet Create Acquire Preserve Artefacts Objects (Documents) Explicit 1st Technology Knowledge Process Knowledge Carrier Type of Knowledge KM Generation
  • 4.
  • 5.
  • 6. Knowledge Organization Knowledge management connects creation and use Organization External Knowledge Share Internal Knowledge Manage Use Integrate Preserve Lost Knowledge Create Nature, Society Content
  • 7.
  • 8. Content Value Chain “ Flow of content through sequential stages, each of which changes its form and increases its usefulness and value.” (NRCan, 2006) Organization Objects Data Information Knowledge Wisdom Domain Department Admin. Data Records Know how Experience
  • 9.
  • 11. Capturing Content Canadian Forest Service Organization
  • 12.
  • 13.
  • 14.
  • 16. Knowledge Services Organization Natural Resources Canada Use Internally Use Professionally Use Personally Generate Transform Add Value Transfer Evaluate Manage Extract Advance Embed Legend Department Sector / Society
  • 17.
  • 18. Parallel Collaboration Partner A Partner B Collaboration Joint Content Generate Generate Joint Products & Services Transform Transform Joint Inventory Manage Manage Joint Solutions Use Internally Use Internally Joint Outputs Transfer Transfer
  • 19. Sequential Collaboration Agriculture Canada Collaboration Idea scientists AAFC Innovation IC company Commercialized CFIA farmers Adopted Food product HC producers retailers CFIA Market consumers HC Consumption Waste EC municipalities
  • 20.
  • 21.
  • 22.
  • 23.
  • 26.
  • 27.
  • 29.
  • 31.
  • 32.
  • 33. Knowledge Network Networks Synergy Emergence External Knowledge Share Preserve Lost Knowledge Knowledge Management Use Integrate Issue Create Nature, Society Capture Content
  • 34.
  • 35. Public Security Technical Program Network The value of a network is proportional to the number of users squared . Networks
  • 37.
  • 38.  
  • 39.  
  • 41.
  • 42.
  • 43. Capturing Value Bring it inside the organization Stabilize it; make it work Networks
  • 44.
  • 45.
  • 46.
  • 47.

Notas del editor

  1. Today, I’d like to talk about managing knowledge in a network environment. Although I’ll discuss a number of departments, I’ll focus on the Public Security Technical program run by the Defence Research & Development, Centre for Security Science.