Alaa eldeen sulaiman is seeking a challenging career where he can utilize his expertise in customer service and technical support. He has over 15 years of experience in roles such as team leader, sales and customer service officer, and mortgage advisor. His experience spans several banks and real estate companies in the UAE. He is skilled in managing teams, achieving sales targets, customer relationship building, and problem resolution. He is motivated, service-oriented, and fluent in English and Arabic.
1. Alaa eldeen sulaiman
Mobile: +971, 50, 1555525
+971, 56, 5776555
E-Mail: alaa.radi21@yahoo.com
CAREER OBJECTIVE
A highly motivated professional seeking a challenging and a rewarding career where my functional
expertise, conceptual and analytical skills would be utilized productively. I am looking forward to
join a progressive organization that offers career growth.
PROFILE
I am a professional in the field of Customer service as well as a technical support executive. Being
pro-active, I firmly believe in the role an individual plays in bringing up a positive contribution in
the overall performances of business. I take pride, above all, in my commitments to quality and
work for ethics among other attributes and I am keen on associating with a company, which is
dynamic, progressive and quality driven. I am as well skilled at building strong team environments
and developing open communication.
Professional Experience
Free lancer realestate since 2014
Al Hanoo Real Estate company ( Sharjah ) Sep 2013 – Aug 2014
Team Leader
• Duties include managing the sale agents.
• Achieving sales target (Real Estate).
• Also conducted cross-selling transactions.
• Always able to develop a rapport with the clients and venders and maintain through the
constant delivery of the service above their expectations.
• Winning new business via field sales leads, warm calls, cold calls and current business
campaigns – for you and your team!
• Assist with recruitment and team selection.
• Manage team conflicts so that problems are resolved constructively
• Update and Maintain sales leads daily
2. • Provide customers with product knowledge, service information and relevant, therefore they
increase their awareness of the products and services, so they promote their usage.
• Setting the system of the Telesales Department such as Creating The Telesales Script which
is used by Agents
• Training new team members in their first inductions (policy, sales technique and Customer
services).
• Create and exploit opportunities to promote and sell a portfolio of Products and services that
meets the needs of existing and Prospective customers to achieve the assigned sales
objectives Standards
United Arab Bank (UAB) (Jan 2012 – Aug 2013)
Sales & Customer Service Officer
• To please the customer with a hospitable approach in helping them with their queries, and
generate revenue for the organization. This can be done by acquiring excellent
communication skills and product knowledge.
• To retain the existing customers by building rapport and providing customer satisfaction.
• To attract potential clients by displaying and selling the products and services offered by the
organization. This needs effective salesmanship and building a genuine rapport with the
potential clients.
• To maintain proper records of all the transactions/sales/complaints/orders/cancellations that
have taken place, and to ensure a proper follow-up as and when required.
• To listen to the consumer query with patience and not to assume the problem yourself.
• To provide timely solutions of the customer queries, and ensure that the problem does not
occur again.
• To direct the customer to the right person in-charge (a supervisor or manager), if handling the
query is beyond your authority, so that the solution is attained immediately.
• To keep the organizational data and consumer information confidential.
• To handle workload and customer queries with patience and empathy, and to not let work
pressure reflect on the way you deal with the clients.
Emirates NBD (Jan 2010 - Sep 2010)
Senior sales Executive,
• Good knowledge of variance projects in the market.
• Handling customer complains, resolve complex issues and analyze root cause.
• Handling a real estate agencies & having a very good relation with main market developers
for further finance.
• Handling Dubai police & police college (Dubai).
• Handling Bank VIP customer looking for mortgage.
3. Al Hilal Bank (Jun2008 – Dec2009)
Mortgage Advisor,
Auto finance Advisor,
• Apply various sales techniques to achieve sales targets
• Work with the Product Managers to drive product specific marketing activities
• Management skills in all kind of customer situations
• Consistency on providing the best level of service and help
• Develop excellent working relationship with customer and Business Managers
• Assisted to customers to solve any related issues
• Having a cooperative approach for getting things done.
• Meeting and exceeding customer expectations through quick responses to all customer
related queries including follow up till resolution as well as immediate implementation of
customer feedback.
• Maintaining customer satisfaction and relations at all tiers
• Servicing the customer needs/requirement in liaison with set guidelines/ quality process/
Integrity/ company policy/ product policy etc.
• End to End follow up and resolution of customer’s request/service and ensuring case
closure/customer satisfaction/periodical follow up with other departments and regularly
updating the customer while case in progress.
• Participate in special projects as needed and perform other duties as assigned.
• Problem resolution, innovation and team player.
-Emirates Bank (Dec2005 – Jun2008)
Acting Assist T/L (Auto finance)
• Management skills in all kind of customer situations.
• Maintaining customer satisfaction and relations at all tiers
• Apply various sales techniques to achieve sales targets
• To attract potential clients by displaying and selling the products and services offered by the
organization. This needs effective salesmanship and building a genuine rapport with the
potential clients.
• Problem resolution, innovation and team player.
• Having a cooperative approach for getting things done
4. Personal Information
Gender : Male
Nationality : Palestinian
Holding UAE Driving License & Own Car
Languages
Arabic: Native language.
English: Fluent, with excellent command in writing and reading.
Education
High school 1996/ 1997 Ajman
Specific Knowledge And Skills:
• MS Office application (MS Word and MS Excel), With Excellent Internet Research skills
• Basics of banking business
• Ability to work with highly matrixed organizational environment
• Service oriented, hardworking, independent
• Willing to take on new and varied tasks and can handle changing priorities
• With sensible public relations attitude and detailed-oriented
• Excellent in English oral and written communication
