1. Alan Andrews
40 St Giles Crescent, Maldon, CM96HT
Mobile: 0740 1886 444; Email: a.andrews263@gmail.com
https://uk.linkedin.com/in/alan-andrews-60b8b989
Profile
Personal Profile A highly experienced Commercial and Retail Banking Executive, having worked for a
number of major global banks. A results-driven dedicated leader of people, with solid experience in
managing change. An effective communicator at all levels, good at problem solving, analytical and
organisational. Highly motivated either in a team or working on own initiative. Main motivation is the
end to end seamless service for the customer.
Key skills are in Retail, Private, Business and Commercial Banking, Project Management, Operations
and leading, motivating large office and remotely based teams.
Work Experience
Director - Business Banking Oct 2014 - Apr 2016
 Leading and developing a team of Relationship Managers and support function in delivering
outstanding customers service, providing relationship banking to a range of business
customers. Also has dealt with customer concerns, complaints.
 Develop a team to provide close and personalised business relationships to the banks
customers, supporting their ambitions by delivering business expertise and making things
simple. *Growing market presence across the local market, small and medium sized business
customers, with turnover up to £2 million.
 Has a good understanding of the SME market and an awareness of the changing financial and
economic context? Being able to use and interpret profit and loss data and balance sheet
information and have a good understanding of management accounts along with experience of
Know Your Customer and Know Your Business procedures.
Key Achievements
 Responsible in creating a culture of high performance within the team, continuously developing
and coaching your people in all aspects of their roles, and with a specific focus on lending and
financial analysis skills, and on service standards to make sure we deliver the right business
solutions for our customers.
 Supporting the team, worked closely with both leadership and frontline support teams to make
sure that the business banking procedures and strategies are implemented correctly and
effectively manage any potential risks including credit stewardship, lending and operational
policies are understood and implemented.
 •Above all, driven to meet the customer needs, have integrity, and share our focus on delivering
fair outcomes for the customers.
Head of Customer Testimony, Interest Rate Hedging Remediation Feb 2012 - Oct 2014
 Accountable for leading a team of 42 external consultants attaining independent testimony from
bank customers for a very high profile project regarding the sale of Interest Rate Hedging
Products. Being overseen directly by the Financial Conduct Authority (FCA).
 Instrumental in building competent and compliant programs and developed end to end
processes and training. Integrating quality checks and assurance processes for senior
management, stakeholders and the FCA. Worked closely and developed strong relationships
with key stake holders internally in the Commercial, Private and Retail bank sectors also
externally both with contractors and third party service providers.
Key Achievements
 Responsible for and successfully implemented a structured approach to providing an excellent,
proficient customer experience whilst giving testimony through an independent platform.
 Dealing with complex customer complaints / concerns, managing a strategy to ensure contact
was maintained.
 Implementing and ensuring the customer interaction process was correctly managed,
safeguarding all information collected enabling a full review of the customers file to evidence an
unbiased redress, non-redress decision.

2. Area Director, Commercial & Business Banking 2007 - 2012
 Strong profile amongst local business market and community, to achieve high levels of
customer satisfaction and enhance local market share. Extensive and diverse experience in
proactive risk management and credit stewardship.
 Responsible in leading and influencing leaders, first line managers, to drive business
performance and deliver results in the SME Lending market and providing secondary needs
based solution. From SMEs to commercial customers with turnovers of £5 million plus
Development Manager / Associate Director 2004 - 2007
(Attended Achievers, Top 100 club in Paris - 2005 and London 2006)
 Provided exceptional levels of customer service and business development through lending
and acquisition growth, whilst maintaining a robust control environment in terms of regulatory,
operational and credit systems.
 Having input to strategic planning and championing change. Role developed to include the
coaching and mentoring of the team. Career Break - QUALIFIED
Career Break - QUALIFIED DRIVING INSTRUCTOR 2003 - 2004
Attained the Driving Standard Agency - DSA 1-2-3
Private Clients, Area Sales Manager Regulated Sales,
BARCLAYS BANK PLC Private Clients, Jan 2001 - 2003
(Attended top achievers event in Rome - 2002)
 Led a staff of 10 regulated Relationship Managers, to achieve in excess of the company targets
as an area and individually.
 Increased sales revenue and profitability, through effective application of sales management
and coaching techniques.
Support Team Manager, Premier Banking 1980 - 1996
 Led the Premier team staff of 8 Account Managers and 11 Support Team members to provide
exceptional customer service. Various branch management and clerical positions
Education
Eaglesfield Boys School
2 CEE 7 ' O ' Levels Grades A - C / 6 Grades A - C / 6 CSE ,3 'A' Levels 1974 - Jan 1980
Additional Information
Hobbies & Interests
DIY Project Managed the rebuilding of my house Carpentry; furniture to cabinet making
Charity events, Through Triumph Riders Association.