Alcatel-Lucent Enterprise solutions continue to improve the business communications experience and provide flexibility for employees at their desk or on the go with the latest release of the Alcatel-Lucent OpenTouch® Suite 2.1.1. The latest solution extends the unified communications experience to all employees and guests. With more UC capabilities, OpenTouch creates a personalized connected experience to help improve overall corporate productivity.

1. OpenTouch Suite 2.1.1 for Medium and Large Enterprises
The Personalized Connected Experience from any device, anywhere
November 2015

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The challenges that most organizations face
# 1 most pressing IT imperatives
BPI Network survey – 2015
Transform to Better Perform
#1 top work-life benefits
Quantum Workplace – February 2015
Workplace well being survey
Improve
Responsiveness
75% Employees
want more flexibility

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The OpenTouch proposition
Real-time
Communications
excellence
Personalized
Connected
experience
Business Responsiveness Employee mobility and flexibilityMeets

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OpenTouch Conversation 2.1.1
Creating a Personalized Connected Experience…
…ON THE GO, AT THE DESK WITH TEAMS AND GUESTS
OPENTOUCH
2.1.1
EVOLUTIONS
IMPROVED
IMPROVED
IMPROVED
IMPROVED
IMPROVED
NEW
IMPROVED

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OpenTouch Suite 2.1.1 for Medium and Large Enterprises
New Innovations
EXTENDED CONFERENCING INSIDE
AND OUTSIDE THE BUSINESS
ESSENTIAL UC FOR ALLINNOVATIVE MOBILITY
SOLUTION FOR THE OFFICE

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Convenience
and Privacy
In the office
OpenTouch contact-less call shift
 With deskphones and/or PC
 With OpenTouch iPhone and Android software clients
 At the office, on-the-go or from home (VPN-less VoIP PC)
 Press a key, tap, swipe with NFC,
flash a QR-code of a meeting room
Route and shift calls to device of choice
New in OpenTouch 2.1.1
IMPROVED
PRODUCTIVITY
QUALITY
INTERACTIONS
EMPLOYEE FOCUS
IN NOISY OPEN PLAN WORKPLACE
Call shift
Route call
Contact-less mobility

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 Convenience, focus and privacy
 Optimized office space
OpenTouch contact-less call shift
within the OpenTouch solution for open plan offices
Recent evolutions
 Shift an established session by pressing a key
or using NFC-enabled smartphone
 Be notified on softphone or smartphone of
Multi-Line Appearance incoming calls
 OpenTouch Conversation instant messaging /
presence, on Android and Apple smartphones
 8088 Smart DeskPhone for easy video
collaboration from desk or huddle room
Differentiating experience
 8068, 8082, 8088 Desk Phones
with Bluetooth handset (10-meter range)
 IP Desktop Softphone: same experience as
on a desk phone
 One touch / tap / NFC-swipe call shift
 One tap video escalation
on 8088 Smart DeskPhone,
 Unified experience on phone, smartphone,
tablet, PC, ChromeApp
Hot
Desking
10m
Call shift
DECT WiFi Cellular Smart
Huddle rooms
8088 Smart DeskPhone8088 Smart DeskPhone
8068 Premium DeskPhone

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Web
Conferencing
Opento guests
OpenTouch Conversation Web with embedded WebRTC
Guest view
 Open to guests
 Multi-platform (Web)
 Intuitive interface
 From any phone or WebRTC browser
OpenTouch Conversation Web
2.1.1
2.1.1
OpenTouch Conversation Web FREE
Internet communications
ANYWHERE
Any phone or WebRTC
SECURED
collaboration

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Project meetings, kick-off
meeting, training
Team meetings, personal
conference
Customer meeting,
weekly call with supplier
Instant problem solving
OpenTouch Conversation Web
within the OpenTouch solutions for geographically dispersed teams
Single experience
for all meetings
Strong integration
with deskphones
Share a document
in a few clicks
Conversation One
Invite teams and guests
Join from any phone or WebRTC
browser
Conversation Web
Remote workers
Remote sites
Customers, partners
Nomads
Co-work instantly
Conversation PC
Recent evolutions
 Present and annotate in a few
clicks on all platforms
 Share screen on PC and from Web
browser
 WebRTC support in conferencing
application and OpenTouch
Session Border Controller
 Manage meetings from ChromeApp
Differentiating
experience
 Single experience for all types of
meetings
 Strong integration with
deskphones

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 Search and call
 Favorites/Phone presence
 Instant Messaging
 Presentation + annotate
 Personal routing
ChromeApp, available for
Instant messaging
Presentation annotate
Personal routing
Search and call
OpenTouch Conversation One
ChromeApp client
Deskphone companion
Essential UC
for all
WEB-BASED
application
EASY TO USE
Intuitive Interface
INCLUDED
with phone licence
OpenTouch Conversation One

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CONSULT UNIFIED MESSAGES
FROM GMAIL, OUTLOOK, IBM
DIAL FROM PC
REAL-TIME PRESENCE / IM
IN CHROME APP
RICH TELEPHONY (SCREENING, GROUPWARE)
HIGH QUALITY AUDIO
OpenTouch Conversation One
Within OpenTouch solutions for Information Workers
Recent evolutions
 OpenTouch Conversation One ChromeApp
 OpenTouch PC client: business continuity of
communications, Skype For Business integration,
Office add-ins (including Office 16)
 Unified Messaging within latest Office, Gmail, IBM
Differentiating experience
 Premium Deskphones: alpha keyboard, Gigabit
Ethernet PC port, Bluetooth handset, call shift
mobility
 OpenTouch Conversation One:
multiplatform support, integration with any phone

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OpenTouch
Suite forMLE
2.1.1 also
offers…
Real-time
Business
Communications
attheofficeand
onthego
OpenTouch Conversation PC evolutions
ULTRA FAST
BUSINESS INTERACTIONS
ANYWHERE
OFFICE AND ON THE GO
2.1.1 VoIP and Remote Call Control
call, hold, divert, record, enquiry, transfer,
conference, add participants
 Visual supervision, manager-assistant
 Present, annotate, comment, share screen
 Click to call, IM, video
from Office Suite
 Windows 10, Office 16
 IBM 9 Click to call, record
and play voicemail
2.1.1
2.1.1
2.1.12.1.1
 Control more SIP phones

13. OpenTouch Suite
forMLE2.1.1 also
offers…
Reliable
interactions
in the workplace
and in the most
demanding
environments
8262 DECT8242 DECT8232 DECT
INDUSTRIAL
Call shift
Handsfree
mode
Industrial 8262 DECT handset (Q1’16)
 AGAP OmniPCX telephony on both TDM and IP DECT infrastructure
 Bluetooth earset, color screen
 Hardened IP65 model
 Man-down alarm and geo-location capabilities
(OpenTouch Notification Services integration or Partner applications)
OpenTouch Multimedia Services native High-Availability
 Continuity of P2P voice communications (phones and softphones)
 Automated recovery of voice and app services after failover:
Unified Messaging, SIP software clients, Mobile clients, Conferencing
 Facilitates upgrade and hotfix deployments
2.1.1
INTENSIVE
MOBILE COMMUNICATION
PROTECT STAFF
OpenTouch
MS
OpenTouch
MS RELIABLE
COMMUNICATIONS
IMPROVED SLA

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OpenTouch Suite 2.1.1
Enabling a Personalized Connected Experience from any device, anywhere
INNOVATIVE MOBILITY INTUITIVE EXPERIENCE UC FOR ALL EMPLOYEES

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enterprise.alcatel-lucent.com
http://bit.ly/OpenTouchoverview