ITIL intro lecture at New Horizons Jun 2011

3. New Horizons, Mentor

4. Agile Latvia member

5. 7 years teaching Software Engineering

6. 7 years programming

7. 11 years managing projects and teams

8. http://www.linkedin.com/pub/aleksejs-truhans/b/389/704

9. [email_address]

11. Earn profit providing IT services

12. Pass an exam

13. Take away an overview of IT service provisioning best practice

14. ?

16. Interactive workshop

17. Mutual learning

20. Some good practice, anyone?

21. Where the practices do come from?

23. Problems on the way?

25. Problem: infrastructure, IT systems, people, processes, business services – all have to be aligned to serve ultimate goal, do it efficiently and improve over time

26. Solution?

30. Understanding service dependencies (CMDB)

34. Comparing parts of an organisation

37. What are the areas you'd like to improve?

39. ITIL – ”process details” + wider lifecycle, less software development

40. CoBIT- compliance, security, governance measurement

41. Synergies?

43. Communication and collaboration

44. Flickr — 10 deployments/day

45. Involving Operations into architectural decisions

46. Development to be aware of runtime environment

48. Deducing necessary runtime configuration from developer workstation configurations

49. Automated deployment and systems management

50. Citadele: practice of service and application management led by development

52. Join us at http://agile-latvia.org

54. Service Design

55. Service Transition

56. Service Operation

61. nh.lv mentored/online -

62. any time, self-paced

63. + a book

64. + mock exams

70. Valdis Štokenbergs

71. Евгений Крылов

74. HP OVSD

75. Terrasoft

76. Computer Associates

77. Serena Service Manager

80. Transition

81. Operation

82. Strategy

84. ITIL v3 Process Model from http://www.ilxgroup.com/eu/downloadslist.asp?type=ITIL

86. Business justification and supported business processes

87. Vital Business Functions, critical data, estimation of loss impact

89. Availability, reliability and maintainability targets

90. Capacity and performance targets

91. Service continuity commitments

92. Responsibilities of users, security aspects, cost, locations, duration

93. Q&A