Hybrid Information Technology Professional, with over 20 years of experience in managing and implementing efficient and cost effective information technology practices. Very flexible and multitask oriented. Willing to mesh with any team to aid in achieving success towards the overall goal of the company.

1. Alex R Brown
275 Ashley Rd-19, Crossett, AR 71635
Primary Phone: (501) 515-8090 Alt phone: (870) 305-5289 email: arbrown76@outlook.com
SUMMARY
Hybrid Information Technology Professional, with over 20 years of experience in managing and
implementing efficient and cost-effective information technology practices. Extremely analytical with
extensive trouble shooting experience. Very flexible and multitask oriented. Willing to mesh with any
team to aid in achieving success towards the overall goal of the company.
TECHNICAL SKILLS
Network Administration: TCP/IP, LAN/WAN, Group Policies, Active Directory, SMTP, SNMP,
WSUS, IIS, Hyper-V, VMWARE, Server Replication, Server Virtualization, Server Domain,
Microsoft Exchange, System Center Configuration Manager (SCCM)
System Administration: Provisioning, installation/configuration, operation, and maintenance of
systems hardware and software and related infrastructure, helpdesk support and management.
OS Platforms: Windows XP, Windows 7, Windows 8, Windows 10, Linux, Unix
Microsoft Office Suites: Office 2003, 2007, Office 365
Database: MS SQL Server
Windows Server Technologies: Server NT/2000/2003SR2/2008/2012
Antivirus Software: Symantec Endpoint Protection, Sophos UTM, Vipre, Trend Micro, Mcafee,
AdManager, Malwarebytes, Sophos Cloud Endpoint Protection
Data backup: Symantec Backup Exec, Acronis, Windows Backup, App Assure by Dell
Firewalls: Sophos UTM, Dell Sonicwall Firewall and VPN Appliance
Data Encryption: Sophos Safeguard Server
Software Defined Network Management
Element Management Support: Adtran, Calix, Cisco, Nokia, Fujitsu, Infinera, Radview
DESIRED OCCUPATION
I.T. Specialist
I.T. Helpdesk Support
Network Administrator
I.T. Administrator
I.T. Manager
I.T. Director
Information Security Officer
I.S. Tech
Helpdesk Manger
Systems Engineer

2. PROFESSIONAL EXPERIENCE
Employer: Medical Center of South Arkansas
Title: Senior I.T. Systems Analyst
Duration: 2017 – Present
Job Duties:
• Network administration management which includes server domain management, active
directory, group policies, password resets for all network based systems
• Clinical I.T. Systems Training, Provides Technical Assistance to Other Departments;
HMS & Clinical Systems Upgrades and System changes
• Communicates with all departments, develops I.T. Policies
• Participates in Meaningful Use
• Knowledgeable of all aspects of HMS EMR
• Organizes training programs for new employees and on-going training for clinical
employees
• Serves as liaison between clinical departments, physicians and I.T
• Insures compliance with HMS EMR policies and procedures to achieve Meaningful Use
requirements
• Takes an active role in all system changes and the learning/training associated with the
project
• Communicates problems, concerns, changes, clinical issues, connectivity issues, PC
issues, etc., to the I.T. Director
• Works directly with all clinical areas to provide Clinical I.T. support
• Provides Technical Support for all Departments as needed – PC’s, Printers, software,
any troubleshooting needed by any clinical department
• Ensures clinical connectivity throughout the hospital, performs upgrades/fixes in a
timely manner to clinical systems
• Communicates scheduled system down times to all affected areas and provides
documentation to the affected areas when applicable and ensures clinical
documentation supports professional standards and clinical practice
• IBM AS400 system management

3. Employer: Centurylink
Title: Systems Engineer II
Duration: 2015 – 2016
Job Duties:
• Primary System Admin Support for Centurylink’s 5th rated corporate project (Project
Lion)
• Coordinated collaborations between Centurylink’s Infrastructure department and the
multiple vendors that were associated with Centurylink’s Project Lion in the vendor
specific VM build process
• Worked with Centurylink’s development and lab team along with multiple vendors that
were associated with Project Lion in the evaluation, installation, testing, and
certification process of their customized automated service activation software
• Developed application software scripts and administered systems support to mission
critical operations teams working in 24/7 environment
• Provided technical, operations and training support to Project Lion developers, lab
testers, and production users
• Managed the following server platforms across the corporate network that were in a
virtual environment: UNIX, LINUX and Windows
• Interacted with Network Services, Software Systems Engineering, Application and
Database development teams to restore services and/or identify and correct network
issues
• Analyzed system faults, troubleshoot, and ran diagnostic tests on operating systems
and hardware to detect problems
• Analyzed corporate network element connectivity and configuration issues
• Reviewed and prepared documentation for systems testing and installed software
• Created documentation for any implementation as per corporate and project
documentation standards
• Implemented upgrades and/or patches to the existing element management system
environments
• Registered and evaluated new products, versions or patches in accordance to company
standards and processes
• Evaluated and applied enhancement to the element management environment with
emphasis on more effective and efficient processing with overall performance
optimization
• Provided element management production application support for the following vendor
platforms: Cisco, Adtran, Calix, Infinera, Radview, Nokia, Fujitsu.

4. Employer: P&S Surgical Hospital/Specialty Management Services of Ouachita
Title: I.S. Tech
Duration: 2014 – 2015
Job Duties:
• Server maintenance (patch management, Microsoft baseline testing)
• Network Security (monitor firewall logs, invalid logins, low level folder permissions)
• Network management (Active directory, group policies, data encryption)
• Patch management (WSUS administration)
• Helpdesk Management (accept tickets, assign tickets, document ticket resolution,
maintain helpdesk faq.)
• On call after hours support for hospital
• Offsite client support
• I.T. consultant (network site survey, vulnerability assessment)
• Hardware and software installation (memory, peripherals, upgrades)
• Pc break fix
• Firewall/VPN Management

5. Employer: Parkway-Bank
Title: Network Administrator/I.T. Officer
Location: Monticello, AR
Assets: $181,000,000.00
Duration: 2013 – 2014
Job Duties:
• Data Center Redesign and Management
• Network management which included server domain management, active directory,
group policies, password resets for all network based systems, Microsoft exchange,
share point, creating users on the banks teller and new accounts platforms.
• Managed the help desk request system for all locations (5), which consists of providing
on-going support to all staff in maintaining and repairing all computers, installed
software and peripherals.
• Provided support in the use of end-user hardware and software products
• Built and deployed all PC workstations including software and operating system
installation and configuration
• Performed and managed off site remote data backup, (windows server 2013 replication)
• Managed all workstations (60), servers (7 physical, 10 virtual), ATM’S (3), VOIP phone
system (Avaya), call center, document capture, item processing, disaster recovery,
patch management, firewalls, copiers, fax machines, laser printers, thermal printers,
custom built DVR security system, signature pads, ID card scanners
• Responsible for coordinating with technical support and vendors as necessary
• Notified bank employees of new useful features available through product updates
• Assured administrative control over the end-user hardware and software assets of the
bank, as well as related supplies and accessories, through maintenance of inventories,
files, logs, etc.

6. Employer: Timberline Federal Credit Union
Title: SVP Of Operations/I.T. Manager
Location: Crossett, AR
Assets: $81,251,353
Duration: 2005 - 2013
Job Duties:
• Managed all information technology functions of three Timberline Federal Credit Union
Branches: (Crossett Branch, Hamburg Branch, Fordyce Branch)
• Maintained all credit union computer systems, hardware and computer peripherals.
Documented, maintained, upgraded or replaced hardware and software systems.
Supported and maintained user account information including rights, security and
system groups.
• Installed end-user hardware and PC software, assured that Credit Union employees
knew how to care for and maintain their terminals, printers, and PC's and understand
procedures for data backup, network access, etc.
• Trained Credit Union staff on how to use standard PC-based office automation software
tools by providing formal training and coordinating with third-party training providers.
Purchased and processed all information technology equipment and software.
• Maintained all credit union workstations, servers, ATM’S, VOIP phone system, call
center, document capture, item processing, disaster recovery, firewalls, copiers, fax
machines, laser printers, thermal printers, custom built DVR security system, signature
pads, ID card scanners. Responsible for coordinating with technical support and vendors
as necessary. Provided on-going helpdesk support to all Credit Union staff in
maintaining and repairing all credit union computers and peripherals as well as
providing support in the use of end-user hardware and software products. Notifies
users of new useful features available through product updates.
• Managed administrative control over the end-user hardware and software assets of the
Credit Union, as well as related supplies and accessories, through maintenance of
inventories, files, logs, etc.

7. Key Achievements:
• Redesigned main branch network to be more cost effective, secure and efficient
• Designed and constructed 2 credit union branch networks
• Ran all data/voice cables as well as ordered, configured, installed all: computer, poe
switches, printers, card scanners, signature pads, routers, voip phones at the 2 credit
union branches (Fordyce, AR) (Hamburg, AR)
• Debit card conversion
• Coordinated and supplied training for two ATM installations
• Created a helpdesk which sent notifications via email/sms to effectively manage and
prioritize end user hardware or software issues
• Designed and installed a custom-built color DVR surveillance system to replace a time
lapsed monochrome vhs system
• Coordinated the replacement of a Nortel PBX phone system with a VOIP system as well
as managed and provided training to the staff on how to use the new system
• Created and managed a document imaging department: (lending documentation,
membership services documentation, etc.)
• 7 years of experience using the Fiserv (Portico) core platform
• Certified Union Compliance Expert (CUCE)
• Installed and managed an intranet instant messaging system for employees to
communicate internally
• Created a call center with different hunt groups for all departments and branches
• Converted to thermal teller receipts
• Converted to laser checks
• Created custom thermal receipt and laser checks headers and footers for all branches

8. Employer: Arnett Computer Services
Title: Computer Technician
Location: Crossett, AR
Duration: 2000 - 2005
Job Duties: Installed, repaired, and custom-built pc's.
Experienced in all windows platforms.
Extensive hardware, software, and network trouble shooting experience.
Basic web page design, network diagnosis, repair, and construction
Employer: United States Army
Title: Signal Support Systems Specialist
Location: New Port News, VA
Duration: 1994 - 1997
Job Duties: Installed communications equipment in military vehicles, military installations, and
at various field sites.
CERTIFICATES AND LICENSES
Computer Maintenance and Networking
Administrative Information Processing
CUCE- Credit Union Compliance Expert.
EDUCATION & CREDENTIALS
2004 UAM College of Technology Crossett, AR
Industrial Equipment Maintenance
Basic Welding
Introduction to Small Engines
Computer Fundamentals
Fundamentals of Electricity
Fundamentals of Mechanics
Industrial Diagrams
Total credit hours received was 20.

9. 1998 - 2000 UAM College of Technology Crossett, AR
Computer Maintenance/Networking
Fundamentals of Electronics
Operating Systems and Structures
Computer Input and Output Devices
Computer Systems Functions
Advanced Industrial Mathematics
Computer Maintenance and Repair
Fundamentals of Networking
Maintenance and Applications Software
Internet and HTML Programming
Computer Peripheral Maintenance
Networking Operations
A+ Certification Preparation
Total credit hours received were 47.
Administrative Information Processing
Computer Applications for Business
Accounting, Business English
Business Communications
Total Quality Management
Business Machines
Keyboarding
Keyboard Applications
Administrative Support Procedures
Word Processing
Legal Transcription
Spreadsheet Applications
Vocabulary Building.
Total credit hours received were 41.
1995 Fort Eustis Newport News, VA
Defense Hazardous Materials/Waste Handling Course
Completed Defense Hazardous Materials/Waste Handling Course.
1994-1995 Fort Gordon Augusta, GA
Signal Support Systems Specialist
Completed Signal Support Systems Specialist course, Mos 101-3U10.
1994 Hamburg High School Hamburg, AR
Graduated from Hamburg High School in May of 1994.