1. Alex H. Huck
29 Park Drive ∙ Sainte Genevieve, MO 63670 ∙ 573-450-8334 ∙ alhhuck@gmail.com
DYNAMIC TECHNICAL SERVICE PROFESSIONAL
Self-motivated and reliable customer service professional with over five years of experience in providing successful support to
clients. Accomplished at establishing rapport and relationships with management and colleagues. Driven and detailed oriented
individual capable of working as a leader and as part of a team to help company meet goals. Competent problem solver proven
to perform job duties effectively and efficiently. Extensive knowledge of LMS implementation, training and technical support.
Skilled web designer adept at working in digital environments.
PROFESSIONAL EXPERIENCE
Elsevier 2010-2015
Online Solutions Customer Support Specialist
• Troubleshoot technical issues for a variety of products across multiple platforms related to healthcare industry.
• Train and mentor new employees.
• Develop new training documentation that improves overall productivity of department.
• Collaborate on projects to increase efficiency and boost satisfaction of end users.
• Troubleshoot Windows XP, Vista, 7, 8 and 10 and Mac 10.4 and above.
• Proficient with Apple and Android mobile devices.
• Document all inquiries in ticketing system.
• Earned Lean Six Sigma Yellow Belt.
David and Alex Design 2008-2012
Owner/Designer/Developer
• Created and operated small website design business.
• Designed websites for clients including Webster University’s radio station.
• Maintained company/client relationships to ensure customer satisfaction.
RiverfrontRadio.com 2009-2010
Disc Jockey/Videographer
• Directed, produced, videotaped, and edited videos for the radio station’s website.
• Helped to create a successful website format that boosted the sale of ads.
• Booked local and national celebrity guests.
• Conducted interviews with guests on both video and radio.
Webster University Help Desk 2007-2009
Technical Support Representative
• Assisted faculty, staff, and students with computer hardware and software support via email and telephone.
• Maintained database of callers to ensure accuracy and efficiency.
• Scheduled appointments for pick-up and drop-off of computer hardware.
• Created and managed work orders for unresolved computer issues.
EDUCATION
Webster University 2005-2009
Bachelor of Arts in Broadcast Journalism
Certificate in Web Design
SKILLS
Microsoft Office Suite, Outlook, Google Docs, GoToAssist, Sales Force, Oracle RightNow Cloud Service, HTML, Flash, CSS,
Microsoft Operating Systems, Apple Operating Systems, iPhone and Android mobile devices, Adobe Audition, Adobe Digital
Editions, and Adobe Blue Fire Reader.