Alexander Medina Jr.

Orlando, Florida Area United States

Analytical ◙ Passion for Tech ◙ Highly Motivated Business Professional

Hospitality / Leisure

Experienced business professional with over 15 years of business knowledge and over 9 years within the contact center industry proven record of accomplishment in designing new standards to eliminate waste and improve operational efficiency. Highly skilled in all aspects of contact center operations including: project management, defining operational strategies, auditing employee performance, forecasting, setting and meeting business metrics and fostering positive business relationships. I have an extensive knowledge of many technical applications used in business networking environments and software packages.