A statistical overview of Taskforce BPO's 100+ employee benchmark. Education, experience, knowledge, intelligence and cultural openness in business process outsourcing.

1. WORKFORCE STATISTICS
at Taskforce BPO | 100+ Employees
October 31, 2017

2. COMPANY ORGANIZATIONAL CHART
TOTAL 107 EMPLOYEES (CPC TRAINEES NOT INCLUDED IN STUDY)
Board of Directors CEO
General Manager & Human Resources Office Manager
Division Managers
Team Leaders
Insurance/QC Healthcare General Business Sales/Phone Support Taskforce Academy
(CPC Trainees)
Employees

3. DIVISIONS BY EMPLOYEE
TOTAL 107 EMPLOYEES
MANAGEMENT
SALES/PHONE SUPPORT
INSURANCE/QUALITY CONTROL
ADMINISTRATIVE
HEALTHCARE
GENERAL BUSINESS
18.7%
5.6%
15.0%
38.3%
21.5%
0.9%

4. HIGH SCHOOL DIPLOMAS
100% OF EMPLOYEES
MEDICAL HIGH SCHOOL
32.7%
VETERINARY HIGH SCHOOL
1.90%
GENERAL HIGH SCHOOL
52.3%
ECONOMICS HIGH SCHOOL
0.9%
ELECTRICAL HIGH SCHOOL
3.7%

5. UNDERGRADUATE DEGREES
98.13% OF EMPLOYEES
OTHER DEGREES
13.3%
MEDICINE DEGREES
25.7%
LAW DEGREES
3.80%
LANGUAGE DEGREES
21.9%
COMPUTER SCIENCE DEGREES
7.60%
ECONOMICS DEGREES
21.9%
BIOTECHNICAL SCIENCE DEGREES
5.70%

6. UNDERGRADUATE DEGREES
LOCATION OF UNDERGRADUATE PROGRAM
Ohrid, Macedonia
3.90%
Prilep, Macedonia
13.0%
Plovdiv, Bulgaria
6.50%
Maribor, Slovenia
2.60%
Warsaw, Poland
1.30%
Bitola, Macedonia
61.0%
Windsor, Canada
1.30%
Illinois; Upstate NY;
Florida; New Jersey; USA
10.4%

7. UNDERGRADUATE DEGREES
LANGUAGE DEGREES (21.9% OF EMPLOYEES)
Macedonian & English
Language & Literature
Elementary Education
& Teaching
French Language
& Literature
English Language
& Literature
Secondary
Education
English
Philology
German
Language
Spanish
Language

8. UNDERGRADUATE DEGREES
COMPUTER SCIENCE DEGREES (7.62% OF EMPLOYEES)
Computer
Sciences
Engineer of
Information Systems
Electrical
Engineering
Technical
Science (IT)
Software
Engineering

9. UNDERGRADUATE DEGREES
BIOTECHNICAL SCIENCE DEGREES (5.71% OF EMPLOYEES)
Biotechnical
Sciences
Engineer of
Food Technology
Processing Animal
Product Engineer

10. UNDERGRADUATE DEGREES
ECONOMICS DEGREES (21.9% OF EMPLOYEES)
Economics
Business
Marketing
Accounting
& Finance
Finance
& Banking
International
Economics &
Business
Business
Management
Financial
Management
International
Relations
Economics &
Social Science
Insurance
Finance
& Credit
Local &
Regional
Business
Development

11. UNDERGRADUATE DEGREES
LAW DEGREES (3.81% OF EMPLOYEES)
Faculty of Law
Law, Politics and Society
(US – Minor)

12. UNDERGRADUATE DEGREES
MEDICAL DEGREES (25.71% OF EMPLOYEES)
Business Admin.
In Healthcare
Management
General
Medicine
Nursing Nutrition Pharmaceuticals Information
Systems
In Healthcare
Medical
Laboratory
Analyst Physiotherapy Dentistry Kinesiotherapy

13. UNDERGRADUATE DEGREES
OTHER DEGREES (13.33% OF EMPLOYEES)
Faculty of
Fine Arts
Biology –
Biochemistry
& Physiology
Business
Administration
in Transport
Professor of
Physical
Education
Tourism
Management
Public
Administration
Social
Sciences
Disability
Studies Psychology Mathematics

14. POSTGRADUATE DEGREES
15.89% OF EMPLOYEES
Banking
& Finance
Marketing
& Management
Management
Management
& Strategic
Planning
Business
Law
Macedonian
Language &
Literature
Security &
Financial
Control
Public
Relations
Human
Resource
Management
Pharmaceutics
Orthopedic &
Traumatology
Dental
Medicine
Criminology
Food
Technology
& Chemistry

15. POSTGRADUATE DEGREES
LOCATION OF POSTGRADUATE STUDIES
Ohrid, Macedonia
8.30%
Lund, Sweden
8.30%
Plovdiv, Bulgaria
16.7%
Thessaloniki, Greece
8.30%
Bitola, Macedonia
33.3%
Prilep, Macedonia
25.0%

16. PROFESSIONAL CERTIFICATIONS
GLOBAL (G) AND NATIONAL (N) CERTIFICATIONS | 49.79% OF EMPLOYEES
Professor
of Economics (N)
Certified Court
Translator (N)
PMP (G)
(Project
Management
Professional)
Professor
of English
Language (N)
CISR (G)
(Certified
Insurance Service
Representative)
Professor
of Dentistry (N)
OCS (G)
(Ophthalmology Coding
Specialist)
CPC (G)
(Certified Professional
Coder)
Registered
Nurse (N)

17. WORKED/LIVED ABROAD
52.34% OF EMPLOYEES
United States
50.0%Germany
17.3%
Poland
1.90%
United Kingdom
3.80%
Serbia
1.90%
Slovenia
5.80%
Sweden
1.90%
Canada
3.80%
Turkey
3.80%
Bulgaria
9.60%

18. FOREIGN/DUAL CITIZENSHIP
15.89% OF EMPLOYEES
US/Macedonian
53.3%
AU/Macedonian
6.70%
Bulgarian/Macedonian
40.0%

19. LANGUAGE PROFICIENCIES
PERCENTAGE OF SPOKEN LANGUAGES BY TOTAL EMPLOYEES
English
100%
Macedonian
100%
German
36.4%
Serbo-
Croatian
19.6%
Russian
5.61%
Slovenian
2.80%
Spanish
32.7%
French
15.8%
Italian
4.67%
Bulgarian
2.80%
Albanian
1.90%
Turkish
1.90%

20. WWW.TASKFORCEBPO.COM
Taskforce BPO